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Topic:
T2-C Touch Screen not working
This thread has 6 replies. Displaying all posts.
Post 1 made on Monday February 22, 2010 at 10:25
AZ_Pro_Installer
Long Time Member
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October 2008
212
Hey guys.  I had a customer send me their remote saying they could not get the Touch Screen to work.  I switched the power off and let it fully charge over the weekend.  This morning I booted it up and got this...
Photobucket

After the remote booted, it went straight to the Control Panel.  The touch screen is not functioning, but the hard buttons are.  I was wondering if anyone has encountered this... I will be putting a call into RTI as soon as they open, but I thought I would ask in case anyone knew what this was.

Thank you.
Post 2 made on Monday February 22, 2010 at 11:09
Glackowitz
RC Moderator
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May 2002
3,713
I can get that screen by touching the screen while powering up from a switch off

Maybe thee is something pressing against the screen causing this??
The letters T and G are very close to each other on a keyboard. This recently became all too apparent to me and consequently I will never be ending a work email with the phrase "Regards" again.
OP | Post 3 made on Monday February 22, 2010 at 11:27
AZ_Pro_Installer
Long Time Member
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October 2008
212
Interesting... As far as I can tell, there is nothing on the screen.

On kind of a side note, I called RTI and after about 10 minutes of hold time, I got voicemail. Is there really that much volume going into the Tech Support, that no one can answer the phone? I understand some calls take longer than others, but how many guys do they have in Tech Support?
OP | Post 4 made on Monday February 22, 2010 at 18:49
AZ_Pro_Installer
Long Time Member
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October 2008
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So I finally got a call back from RTI. The issue is from the customer either dropping something on it or pushing too hard. The screen was damaged some how, and now thinks there is something pressing on it. Since these screens are not multitouch capable, the touch screen will not work.

Glackowitz, thank you for your feedback.
Post 5 made on Monday February 22, 2010 at 21:30
Glackowitz
RC Moderator
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May 2002
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I would open it up and see if there is some spilled fliud under the lip of the bezel.

May not be, and as RTI said was dropped. We have a client that had phantom button presses and we found soda under the lip and the stickiness of it was causing random button presses when the remote was used...not sure how it was happening but after we opened it found the spilt soda and cleaned it all was fine
The letters T and G are very close to each other on a keyboard. This recently became all too apparent to me and consequently I will never be ending a work email with the phrase "Regards" again.
Post 6 made on Monday February 22, 2010 at 22:53
jimstolz76
Loyal Member
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December 2007
5,607
This just happened to my phone... I think it was from condensation/moisture when going in and out from shovelling snow.  I never dropped it or got it wet.

Obviously your customer wasn't taking the remote outside (as far as you know) but the moisture/liquid got underneath the outer part of the screen and created the exact same scenario where it always thought the screen was being pressed.  Either way you'll probably have to send it back, and you'll be expecting a bill...
Post 7 made on Thursday July 27, 2017 at 18:18
kjt005
Junior Member
Joined:
Posts:
August 2013
20
mine is doing the same can get to CP and then to realign page via 5 way joystick but i cant press the first x set point

how do i get the case off so i can check for moisture under touchscreen

tks
ken


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