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RTI Control Systems Forum - View Post
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The following page was printed from RemoteCentral.com:
New firmware for XP-8 created a big...
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Topic: | New firmware for XP-8 created a big problem for me.... This thread has 25 replies. Displaying posts 1 through 15. |
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Post 1 made on Friday January 22, 2010 at 20:11 |
vbova27 Super Member |
Joined: Posts: | July 2006 2,987 |
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I had my system working perfectly with one-way. I swapped my T-4 out for a Zigbee version and just got around to setting it up in my theater room. Unfortunately my timing was bad as the new firmware became available...
For some reason, I have absolutely no control over my equipment RS-232 or IR. The only things that work are standalone line in sight IR codes. I have tried every form of troubleshooting, swapped out the ZM-24 in place of another, and set up a simplified control system to see if I could figure out the problem. NOTHING. Not even a drop of recognition from the XP-8. The ZM-24 blinks when a macro is sent, but other than that everything else is completely ignored.
Here is what I did: - set all checkboxes to firmware > 2.0 (both processor and remote) - remote is set to output 2-way RF - Zigbee is enabled on the T-4 - ZM-24 has been reset plenty of times with wall wart and reset button - T-4 has been power-cycled to recognize zigbee network. - firmware has been re-insalled (just in case) - Program on RTI's site to evaluate Zigbee connection run and it says "connected" in top box. - Called tech support and went through everything..
I don't know what to do at this point - it's as if my XP-8 is screwed up now... I can't roll back the firmware. Not sure what to do at this point. I don't even have any one way remotes laying around. They have insisted there is no roblem with the remote but if not the remote I can't image what the problem would be. This control system was behaving 100% properly before the update. The worst part is that I started programming the system using only one way functionality so I could implement 2-way slowly. But now I can't even send a regular macro.... Anyone have a similiar experience? I have never had my back to the wall as much as I do now...
Thanks in advance for any advice...
PS - I emailed the simple configuration I re-created to tech support. Didn't hear anything back.
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Post 2 made on Friday January 22, 2010 at 21:17 |
AndyM Founding Member |
Joined: Posts: | March 2002 1,470 |
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Reboot the XP8 with the Zm24 plugged in.
Which firmware did you update too? 2.0/2.1/2.2?
I think I have all of them aroun here somewhere so I can send you a different version and try that.
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OP | Post 3 made on Friday January 22, 2010 at 22:03 |
vbova27 Super Member |
Joined: Posts: | July 2006 2,987 |
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Andy-
How do I rebot the XP9? Is it just a matter of hitting the reset button? Also, I am using the 2.2 version... Not sure if I ever did the 2.1 or 2.0, but is it possible to downgrade? I think service support said no that one... I really appreciate the help....If you could send those firmware versions I could give that an honest shot..
Thanks, I am going crazy with this.. I don't think I ever hit a brick wall like this before with RTI.. It's not bad equipment but it has to be something with the XP-8 (which worked perfectly before I did the firmware).
Thanks again, Vincent
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Post 4 made on Friday January 22, 2010 at 23:34 |
RTI Installer Super Member |
Joined: Posts: | March 2002 3,320 |
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Press the reset button on the front of the XP8
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Never Ignore the Obvious -- H. David Gray |
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Post 5 made on Saturday January 23, 2010 at 00:05 |
Jimmy Bellagio Advanced Member |
Joined: Posts: | January 2008 854 |
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If that's the case I already tried that as well... One thing that is strange - the ZRM-24 seems to blink when macros are sent, but has a steady green light most of the time. I think it shold be blnking more rapidly. Both antennas I tried behaved the same way even after resetting. I'm not sure what I could possibly do - it seems like I am at the point of no return now..
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James S. Bellagio |
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Post 6 made on Saturday January 23, 2010 at 00:36 |
RTI Installer Super Member |
Joined: Posts: | March 2002 3,320 |
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Start over on your work bench with just the XP8, 1 antenna, and 1 remote. create a new system file. only use 2 codes- power on and power off for a TV or somthing you know works fine. Do it step by step as per the instructions
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Never Ignore the Obvious -- H. David Gray |
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Post 7 made on Saturday January 23, 2010 at 00:46 |
Jimmy Bellagio Advanced Member |
Joined: Posts: | January 2008 854 |
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Had the same problem recently - bad remote...
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James S. Bellagio |
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Post 8 made on Saturday January 23, 2010 at 09:07 |
AndyM Founding Member |
Joined: Posts: | March 2002 1,470 |
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You can revert back to old firmware... I did it when the 2.1 was having issues with the sense inputs. I'll see what I have and send them off to you.
Do what RTI Installer suggested...
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Post 9 made on Saturday January 23, 2010 at 09:29 |
AndyM Founding Member |
Joined: Posts: | March 2002 1,470 |
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Can't send an "exacutable file"... forgot.
Last edited by AndyM on January 23, 2010 10:04.
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Post 10 made on Saturday January 23, 2010 at 10:33 |
dinom Active Member |
Joined: Posts: | February 2004 643 |
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Can't you just Winzip the file?
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Post 11 made on Saturday January 23, 2010 at 12:00 |
AndyM Founding Member |
Joined: Posts: | March 2002 1,470 |
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I have them zipped two ways, one with WinZip and the other zipped as it comes from RTI. Neither will go through!
I do't think its a firmware issue anyway... I've got 2.2 running smoothly on three different systems.
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Post 12 made on Saturday January 23, 2010 at 12:30 |
I agree with RTI Installer Start over with everything unhooked and create a basic file. One step at a time. The problem will surface very quick that way and you will ultimately save time.
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OP | Post 13 made on Saturday January 23, 2010 at 14:03 |
vbova27 Super Member |
Joined: Posts: | July 2006 2,987 |
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Sorry guys, I should have mentioned that making a simplistic file from scratch was basically my first step once I started the troubleshooting process.. I have a very simple one macro configuration with all the settings perfect....No response from the processor.
Vincent
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Post 14 made on Saturday January 23, 2010 at 17:19 |
Innovative A/V Select Member |
Joined: Posts: | December 2007 1,966 |
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put a rm 433 on there and make sure you do have a zigbee......you never know!!!
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www.goinnovativeaudiovisual.comCedia certified installer ISF Certified 'It's not how many times you get knocked down but it's how many times you get back up and go forward" |
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Post 15 made on Saturday January 23, 2010 at 18:51 |
AndyM Founding Member |
Joined: Posts: | March 2002 1,470 |
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When running the zigbee test page you have "connected" on top but no numbers counting up below the connected box?
Is your Cat5 cable between the ZM24 and XP8 a known good cable?
Make sure you move the ZM24 WAY away from any WAPs in the area... as a matter of fact, just for shits-and-giggles, unplug your WAP/Wireless router then reboot XP8 and T4.
I was having a similar issue with my setup here at home, early on
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