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Topic:
t2Cs lock up
This thread has 15 replies. Displaying all posts.
Post 1 made on Wednesday November 11, 2009 at 09:05
thecapnredfish
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Becoming a little uneasy with T2Cs. Really like them , but I'm getting many customers walking in with what appears to them to be dead. All that is needs is the switch turned off then on. Anyone else?
Post 2 made on Wednesday November 11, 2009 at 12:22
jesterselv
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We've done a bunch of Cs's lately but none that have that issue. We have had that issue on all RTI products across the board to one degree or another.
"Those who sacrifice liberty For security deserve neither." - Benjamin Franklin
Post 3 made on Wednesday November 11, 2009 at 12:25
jimstolz76
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I have one at home.  One time the backlight stayed on (never timed out) but that was the only problem I've ever had.
Post 4 made on Thursday November 12, 2009 at 02:47
SOUND.SD
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Just explain during the demo that periodically it may require a reset. Much like a smart phone or computer.
Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]
Post 5 made on Thursday November 12, 2009 at 13:45
rob17
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Unfortunately, between battery/charging issues and reboots we look unprofessional!!!!!It should be like a cordless phone, reasonably tough, able to withstand discharge, and always always always work. Instead the installer has to input his "cover my ass" bull$hit line "Yeah, you might have to reboot sometimes" and "By the way, before you put in a music CD, bathe it in blue light, it will sound amazing"
Post 6 made on Thursday November 12, 2009 at 15:10
SOUND.SD
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On November 12, 2009 at 13:45, rob17 said...
Unfortunately, between battery/charging issues and reboots we look unprofessional!!!!!It should be like a cordless phone, reasonably tough, able to withstand discharge, and always always always work. Instead the installer has to input his "cover my ass" bull$hit line "Yeah, you might have to reboot sometimes" and "By the way, before you put in a music CD, bathe it in blue light, it will sound amazing"

You are transferring your view of the product to the client without knowing it and creating doubt which puts the client on edge and makes every little issue a big issue.

It is not a cordless phone. It is much closer to a smart phone. It requires to be reset periodically. Thats not unprofessional.
Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]
Post 7 made on Thursday November 12, 2009 at 15:52
rob17
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IMO, you shouldnt have to reset a remote, especially if the cause has anything to do with a poor battery design. I have to disagree that it doesnt make you look unprofessional, or maybe I should say it looks better if you dont have to tell a customer to reset a device. If you accept these quirks, then its rebooting a media server,then a modem, then a router,then a control processor. Where do you draw the line? You're right its not a cordless phone. In a day where everyone has a cell phone, its even more important than a cordless phone, its the control gateway to sometimes, their entire house. I'm not trying to sound like a wise guy, and I don't want to start a debate, but when you mentioned the smart phone analogy, It got me thinking. Ive owned 3 Windows mobile smartphones (1) Samsung and (2) Motorola. All did need to be reset from time to time. I've also owned and still own (2) blackberrys and have never reset either one--maybe its coincidence or maybe its better hardware/software, I don't know. Just an idea, but if I was RTI I would find out where say, Panasonic Telephone division, gets their batteries (probably Panasonic), and get their batteries from them. If it costs more, I'd pay it, to look a little more professional.
Post 8 made on Saturday November 14, 2009 at 01:55
SOUND.SD
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On November 12, 2009 at 15:52, rob17 said...
IMO, you shouldnt have to reset a remote, especially if the cause has anything to do with a poor battery design. I have to disagree that it doesnt make you look unprofessional, or maybe I should say it looks better if you dont have to tell a customer to reset a device. If you accept these quirks, then its rebooting a media server,then a modem, then a router,then a control processor. Where do you draw the line? You're right its not a cordless phone. In a day where everyone has a cell phone, its even more important than a cordless phone, its the control gateway to sometimes, their entire house. I'm not trying to sound like a wise guy, and I don't want to start a debate, but when you mentioned the smart phone analogy, It got me thinking. Ive owned 3 Windows mobile smartphones (1) Samsung and (2) Motorola. All did need to be reset from time to time. I've also owned and still own (2) blackberrys and have never reset either one--maybe its coincidence or maybe its better hardware/software, I don't know. Just an idea, but if I was RTI I would find out where say, Panasonic Telephone division, gets their batteries (probably Panasonic), and get their batteries from them. If it costs more, I'd pay it, to look a little more professional.

I have owned 4 Blackberry's. All had to be reset at least once per week. My Blackberry storm is the most touchy device I have ever owned. It took me 4 days to get it up (hybrid OS etc) and running and I have to reset it once a day. But its worth it and I dont mind....its just part of the deal for now.
Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]
Post 9 made on Saturday November 14, 2009 at 11:00
roddymcg
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I am gonna just shake my head on this thread as I take a call from a client who has had their third T3 take a shit and wants another product.
When good enough is not good enough.
Post 10 made on Saturday November 14, 2009 at 11:36
rob17
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I'd loike to stick to the subject. I cant stand the threads that start out with something that needs a reply, then the inevitable analogy gets thrown in for an example, then the rest of the thread is about the analogy. If you want to help, then help!
By the way, the Storm is a silly device. HeeHee.
Post 11 made on Saturday November 14, 2009 at 11:55
roddymcg
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On topic then, I had to send back a T2cs because there was a burning smell coming from the remote. Since I have only sold 2 t2c's and have a 50% failure rate I am worried about this product too..

Seems to me that there has been major issues with all their color remotes. I have had almost no problems with in walls, the T1, and dozens upon dozens of T2+'s. And their processors have been rock solid.
When good enough is not good enough.
Post 12 made on Saturday November 14, 2009 at 12:12
rob17
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I have to agree. It seems that once you add a color remote to a system, along with it comes a less than 100% confidence that you wont have an issue thats related to battery/reboot.
OP | Post 13 made on Saturday November 14, 2009 at 14:17
thecapnredfish
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I agree. I have not had any trouble with t2+, t2b, t1 or t1b. People don't seem to upset , I guess everyone is used to resetting cable boxes , PC's and just everything else, they just deal with it. Sad , but at least its not recurring frequently with T2Cs. Great remote otherwise.
Post 14 made on Tuesday November 17, 2009 at 00:27
rtiwis
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On November 12, 2009 at 02:47, SOUND.SD said...
Just explain during the demo that periodically it may require a reset. Much like a smart phone or computer.

Do you really feel comfortable telling this to a customer, knowing what we know?
Do you not think that RTI should start giving answer?
Yes it's true some cell phones and PC have similar problems but two wrongs don’t make a right + most of them will take responsibility and exchange the unit or give you a good deal on upgrading!
I think that a reset in 6-8 months is one thing, but 1-2 a week ?!
Have about 25 2Tc in my stock room, mostly "white screen" with many of these the problem stared out as a once a month issue and slowly became a once a day issue , the importer told me to not even bother sending them in if they are over 1 year old!!!!
I for one am not going to sell stories to a customer to cover RTI's A#@.
I still think that RTI is a great company with great potential, when all works it works great, but they should take a sweeping responsibility for the Lemons.
Keep it Simple
Post 15 made on Tuesday November 17, 2009 at 01:00
SOUND.SD
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On November 17, 2009 at 00:27, rtiwis said...
Do you really feel comfortable telling this to a customer, knowing what we know?
Do you not think that RTI should start giving answer?
Yes it's true some cell phones and PC have similar problems but two wrongs don’t make a right + most of them will take responsibility and exchange the unit or give you a good deal on upgrading!
I think that a reset in 6-8 months is one thing, but 1-2 a week ?!
Have about 25 2Tc in my stock room, mostly "white screen" with many of these the problem stared out as a once a month issue and slowly became a once a day issue , the importer told me to not even bother sending them in if they are over 1 year old!!!!
I for one am not going to sell stories to a customer to cover RTI's A#@.
I still think that RTI is a great company with great potential, when all works it works great, but they should take a sweeping responsibility for the Lemons.

The problem is that for now this is THE solution in this price range. There simple are not any other house audio solutions with anywhere near the custom ability, programming flexibility, processors, and combination of in wall handheld remotes from ANY other manufacture. Everything else in the price range lacks customizing or requires proprietary hardware to function well.

I guess I just havent had the issues that everyone else has had. Out of maybe 50 handheld controllers I have sent in 2 or 3 for the white screen. A few others I had to free up some storage space or turn off the ambient light sensor and they worked fine. I tell clients as a precaution if anything happens to reset the device. I also tell them they should not have to reset more than once every month or two. Sounds like a reasonable product to me. If you have to reset this product as frequently as you have to change batteries on an MX900 than its probably not a big deal.


Could they make their batteries better? Sure. Could they make their chargers better? Sure. Does that mean I am going to sell URC, Nevo, NetSreams, or Control 4? No way. Does that mean I need to look at Crestron? I dont think so yet but maybe its time for others here to move on.

Bulldog AV - San Diego, CA
www.bulldog-av.com
[Link: facebook.com]
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