Plus my bad batch of RTI touch panels has not slowed down, by far the most painful endeavor we have ever traveled down as a company.

"Bad Batch".... More info please....

"Bad Batch".... More info please....

The last year and a half as far as RTI goes is absolutely horrible. I have not seen any kind of failure even close this with any other product, not even the failed Direct TV boxes.... It is starting to feel like Phast all over again, one big loosing proposition.

I have not seen anything even close to this with T3's. I had a few bad T2C's a while back but nothing since has gone bad, I am stumped by all this and sorry for your misfortune, but i have installed More of these remotes than I can even begin to remember without some kind of audit, with id guess only about a 3 percent failure rate.

Do all of your customers have hardwood or tile floors, or are they in a very dry area where there is a lot of static?

I used to think that way but i see something new and exciting at each new Crestron project and we haven't even gotten into DigitalMedia or any of the new toys from Crestron.

We sell RTI as a one way remote with Crestron so i cant comment on RTI's capabilities. All i can say is that i am amazed at the logic involved in automating specific tasks with Crestron. Something simple that we have been doing lately that i really like is having the door bell switch all the video capable touchpanels and TV's over to the front door camera when pressed and then they time out after a given period of time. Some clients choose to only have the TV;s that are already On switch over and some clients want all the TV's to turn on and switch to the camera and then shut off after a given period of time. You can have it behave differently based on time of day also and this is just the door bell. This is all done with Crestron products so its plug and play and has 100% reliability.

Not the same. Can RTI do 2-way RS232? I don't know..not an RTI person but am totally open to learning more. From my perspective, Crestron is in a world of it's own as far as engineering horsepower and consistency (and what it takes to program it.) Also, I am only a fan of Crestron when money is no object.

Believe me, I understand where you're coming from. It really aggravates me when the guys in my company sell a $3000, one-way, control system for one room when they could have gotten the same end results with RTI/URC.

the biggest difference is you are stuck with RTI's implementation of 2way. From the selection of drivers to the way certain objects interact with your GUI. What they have available is great. But if there isn't a driver available or it doesn't work the proper way you are SOL. With crestron you can build your own or have someone else do it for you. What is unfortunate is the fact that their hand held remotes are suffering from poor QC again.

I am sending back a T2Cs where the black coating on the keys is rubbing off. And I know of another person with a T2B that has the same issue. And we all know of the T3V issues. You would think that after the T2 defects they would eliminate QC issues forever. It's something that could put you out of business if your not careful. QC issues combined with always promising things in the future really hurts my confidence in them as a company. I don't mind if you say "We have this cool product in development have no ETA on delivery." But the 2 weeks they have been peddling for years is BS. That is why any statement about what is coming in the future should have zero impact on how you look at RTI today.

Crestron can do everything today, RTI has been promising for the last 2 years and probably for the next 2 years. Why promise 2way is coming out in two weeks for over 2 years? They finally have learned a little bit about promising products in the future but there is no way they ever thought they would get 2way out in 2 weeks.

I've lost confidence in their ability to get a product out in even a 6 month promised window so saying the iphone app will be here in 6 months when it's not even on their website? They have had product on their website for over a year that is still not available. What products they have come out with is impressive and to see them grow like they have is a testament that they can produce a great product. The keys rubbing off on my T2Cs really has me disheartened though.

I can maybe excuse QC problems in several year periods. If you change manufactures etc. There could be instances. There shouldn't be, but there could. But after the T3V nightmare from last year that roddy is still having issues with how can they ship a brand new remote that has issues again in 3 months time?

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I have yet to sell a T3v, is there an issue with that product as well??

I meant T3. I think the trouble makers are T3, T2C and T2Cs. there is a thread on IP about a nightmare install with the T2Cs where the installer lost a client because he kept sending product back for repair. It was the fact he sold a product that continued to break didn't matter how fast he was able to service them. The remot is the control without you have no system so I can see why people would be upset if they are even down a few hours while you swap one out.

I mainly install the T2B and haven't had any problems. Fortunately I've only had a handful of bad experiences with their hardware. But I don't sell alot so percentage it might actually be high.