I've recently suffered from 2 different screen faults with a few T2-Cs:

1. Screen going blank & not recovering unless the rear On/Off switch is toggled (3 remotes)
2. Screens going white on boot up with no recovery (2 remotes)

RTI recommend I send the units back for repair, which I do.
My confidence in a hitherto reliable brand is wobbling.

Is this a new trend or what?

I think you might have gotten a bad batch. We had two in stock that had been on the shelves for a couple of months and the same thing happened when we went to install them in the customer's house. The T2-C's screens froze up after a couple of days use.

We had the same thing happen at the beginning of last year were we had several bad T2-C. I believe they had some problem with the video card from the manufacturer.
If you buy from A*V*D they will swap them out.

Overall I believe that they are one of the best controls out there. There reliability compared to others in their price range are much better than anything we have ever sold.

We've had the same thing recently. Seems to be a bad batch because before that we've had minimal problems.
We're getting vertical lines with white back ground or just a white screen.

We've only done about 6 T2C's in the past year and every single one has needed to be rebooted at least once. They were bought at all different times throughout the year, so I'm not going for the bad batch theory. Plus I'm going out to replace my first battery on one that is only about 4 months old.

I really hope things are going to improve, because I hate URC's software...

First I have to ask. Are the charging stations new or old? You will know because the old ones only light up blue when charging and turn off when they are finished. The new ones light up red when charging and blue when finished also they will light up purple when there is not proper contact. That last part is key. I have found a lot of T2-C remotes need to be dropped in their cradle a couple of times to get them to sit correct.

Also as far as the booting goes, there is probably only enough power in the battery to boot but not enough to complete the cycle. Therefore you will get stuck in a boot cycle. If this happens, power off the remote via the switch on the back and then set the remote in the charger. Wait a minimum of one hour or until the battery is fully charged, then boot the remote.

If you still have problems after that RTI is pretty good about swapping out remotes, it just kills the bottom line to go out to swap a remote. I usually try to schedule something in the area so its not a complete loss.

Also I heard the batteries for the T2-C remotes is only supposed to last about 18 months so if you are over that time period, get a new one.

I would hate to send a remote to RTI for repair. That takes the remote away from the client for X amount of days, forcing them to use several remotes, which very likely is what you or they were trying to avoid in the first place.

Exchange is definitely the way to do it.

A recent client came to me for help. Their T2-C didn't work, and didn't work so thoroughly the computer didn't recognize it as a USB device. It was new enough, based on its serial number, to exchange at the distributor, so I did. They're fine now.

Don't work on the assumption that the remote is bad but the charger is good. Both have the same serial number, so exchange both.


Incidentally, simplicity is good. They could never understand how to operate their remote, for the minute and a half that it did work. I lost the T2-C programming, and redid it from scratch, ending with eight macros. The other guy's program had 37 macros (I could still see what was in the RP-1). Oddly, they can work my simpler setup.

Agreed

Just had a T2Cs that was installed and worked for 3 days then needed to be reboot and I used it for 5 minutes to test after toggling it and it died again. Sent it back and got another and it seems to be doing fine.

RTI told me that the whitescreen is a known problem, and covered under warranty or not. Just send it in. Me personally? I'm going back to URC, and it has nothing to do with the whitescreen problem. Just way more support for URC.

no insult intended, but maybe if you prefer the URC over the RTI, the systems you are doing and the person doing the programming are not to an RTI level yet. if you have any problems with RTI support, change AVAD distys. i know some of the distys suck (according to my experience at CEDIA and from posts on here) but we have great support in Atlanta, GA. i would say that if you have a problem with hardware, they should handle it promptly, if not call them out. sometimes the only way to get change is to be the "squeeky wheel". if you have a problem with software, i hve never had a question that i could not come on here and get an answer for. being a "master" programmer for RTI, i still get schooled on here quite often. the key is asking for help. i would just hate to see you put down a superior product because of a problem that is in no way the fault of the manufacturer.

p.s.- i do use some URC and Pronto remotes, they each have their strengths and weaknesses. but IMHO the RTI is by far the most reliable and best performer (even without the 2-way that we have been promised for 2 years now)

proaudio

Don't get me wrong, I like RTI. I like the remotes, and the program language a lot. It's just that when I need something RIGHT AWAY, I can drive 15 minutes up the road to pick from the complete lineup of URC at our local distributor. Also, there is a much more extensive IR code database for URC, making it easier to program in THAT respect.

I remember a rep mentioning they were switching manufacturers. Could they have already done this and could this be the reason for more defects?

I have to say that I've never seen the URC database, but I can't imagine it being more extensive than our megalist.

One thing I've noticed about URC's database is that they'll have codes for every single model of a device, say an AVR, even if they use the exact same codes. In ID you'll have something like Marantz "ALL LATE MODEL AVR" or whatever it's called. Lots of duplicates. However I can't speak to whether the entire library is larger or not.

Are you guys still having any problems with these or the T2C? I just had one bad w/ the vertical lines and white milky background. Replaced w/ new and the same problem on this one. It is not the T2Cs, but the T2C ZB model that I am having a problem w/.