Hi All, Customer configuration- RP6, RM 433, T3. All devices in theater including lights controlled by RTI system. No 232 control, all IR config. RTI RP6 relays control 2 Power Conditioners -one powering subs and one powering rest of components. RP6 and HD Cable STB in always on power slots. Installation is one year old and has run without incident until last week. Customer turns system off. All devices shut down as instructed in System Off system macro. Every component goes to standby as instructed, and lights turn off Customer returns to theater hours later, projector is back on, lights that are on Lutron Spacer system with IR control are back on sometimes. HD DVD player is now coming back on occasionally after shutdown. When the problem was limited to the JVC HD1 PJ, I thought it might be the PJ until other system devices began to intermittently come back on after system off. Help please. I apologize in advance if I've left out any facts that might need to be highlighted for a diagonosis. I am going to call Brett S at RTI in the AM to chase this one, but I'm very puzzled and a bit alarmed by the problem. This is one of my better customers and I don't like to leave him in limbo. I'm taking a wild guess that I there is an RP6 issue. The customer is in a fairly remote, RF friendly environment so I am tending to rule out spurrious RF from an external source, and figure that the RP6 radio program is smart enough to ignore extra-network interference...

Jeff
[email protected]

Do they have any other RTI products in the house?

Do they have any neighbors that may have had RTI gear installed recently?

We installed a RTI system in a neighbors home 175 feet away. RP, T2+, RM 433

It might be a stretch, but not impossible for commands from their system being picked up in home #1's system.

You may have to have 2 installers check it out, one in each home, look for Status light and IR flashers blinking even when using the remote in the other home.

Any similar equipment between the two systems? What are the names used for the RP devices?

Simple solution, home #2, change name and address of RP. That should be all it takes.

That's almost certainly your problem. Change your system zone code (File, system properties) and you won't have another problem.

I realize that RTI says their RF works up to 100'. I've seen it work from a MUCH greater distance.

Thanks guys. I will change the zone code on the system and test. I hope this works.

Jeff

What would the odds be of another RTI dealer selling a system to another house on the other side?
If you really want to be safe, change addresses on both systems.

I think if you were to change the name of the device in your system to something slightly uncommon, instead of MAIN or REMOTE or that rare one THEATER, to, say, something like maybe boingleroxii, there's a slightly lower chance that the system across the street would have the same name. You should be able to solve this without having to coordinate two homeowners and two installation companies.

I am confused. Do you use RTI? Changing zone codes has nothing to do with names of devices and changing zone codes on both systems is not necessary. Simply change your zone code to something random. There are 255 possibilities. I highly doubt the other install company picked the same random number.

Thats true, by just changing the name of an RP doesn't solve the problem.

As for zone codes, of course they all used the same zone number, just as the OP did they wouldn't have even changed it to begin with, so all systems would be on zone 1.
Thats why I suggested that the OP go to both of his clients homes and change addresses. If there was a possibility of a third home done by someone else, he won't have to care at that point.

I would guess if you take a poll here, not many people even think about re addressing their RP6's unless they actually are using more than one rp device in one clients home.

Like many things integrators do, this is another thing that you need to come up with some sort of your own company "standard"
Naming any RP device - your company initials and then room or area name
Addressing RP device - come up with something that works for you, and do it on all your projects.

Zone code change solved the problem...no issues since...thanks all for the advice.

Jeff

Yes, and thanks. If you're confused, it's my confusion spilling over onto you. WTF was I thinking?

No problem. We are all allowed to slip up every now and then!