The codes work only if I point the remote at the floor or at a 90 degree angle from the IR Receiver. Does anyone know a better way?

I have never had an issue with any Directv boxes, we even install the emitters inside to hide them

What codes are you using?? do you have the Mega code list??

Are there lots of mirrors in the room, I have seen this behavior because of this

Are you using an IR repeater type setup? If IR is getting to the Sat box via the front panel from the remote directly and from an IR repeater simultaneously you can get this type of problem

Do you have sticky button on the remote that can be corrupting you signal

Here is one of our most common problems. You are using an IR repeater instead of one of the processors, right? This would happen even if you weren't using the RTI remote, it has nothing to do with the codes. The IR receiver on the DirecTV box is very sensitive. We have tried doing a number of different things to help the problem.

My boss found something online recommending putting a resistor in the wire for the IR emitter you have on the DirecTV box. We found this to help a little bit, but the customer still had to point the remote in a different direction than the TV to get it to work.

Since you are probably using a repeating system you probably have an IR connecting block that you cannot adjust the individual IR output from each eye... so you may want to try a blaster of some sort. There is one that Xantech makes that we used with an Apple TV that was experiencing a similar problem. I'm not sure what the model number is offhand, but it's actually a little box about 2 inches wide that has screw down terminals for the IR to go into it. It has three output levels, and the lowest one seemed to work pretty well for the Apple TV. I haven't had a chance yet to try it on one of our customers with a DirecTV box yet, but I'm hopeful.

This sounds like a very typical problem, being the IR is way too strong at the emitter, and overloads the receiver's IR sensor. I'll bet if you search for the word "tape" in the last two months, you'll find two threads about this. Why tape? Because people are advising a layer of electrical tape over the sensor port on the receiver, to cut down the amount of IR that can get in.

This has been discussed a lot in the Custom Installers Forum. I haven't seen it mentioned in the Satellite etc. forum.

Dtv recently updated firmware on h-20 boxes and changed how they handle ir. I have had working remotes that since the update have doubled a bunch of the commands.


bob

Use a processor with RTI, ALWAYS...

Works like a charm, just pulled out a Pronto and Speakercraft emitter set-up that was driving the client mad. As well as me.

It was funny as hell watching the client play with the remote, he was amazed he did not have to point the remote at anything. He was driving his wife nuts.

This was at Lyle Alzado's old house for any of you football buffs...

roddy, that's so funny. We are so likely to be impressed with celebrities. I remember one guy I worked for was so proud that we were working on a house that "used to be Barbara Eden's."

Uh....so the heck what?

I've done installations 150 feet in the air, where there was no building of any sort. Or, at least, a year before, I would have been up in the air because the building wasn't up yet. I think doing an installation way up in the air is even more amazing than working where a celebrity used to live.

I haven't had any calls for service since any update. bob, when did this happen? What brand remotes, and maybe models, too, gave you doubling problems after this update?

Here is the deal with the Directv boxes - the HR20-700S DVR has a much larger IR eye and therefore less sensitive. The problem is with the H20 boxes (non-DVR) with the small eyes. The eye get's flooded easily and it's very difficult to get it to work without issue using tape, placement, etc. Is there an alternative box out there that the client could use? I heard they came out with a new model.

VB

Your could check that the unit is not set to rf but that may not be it. If you are using flashers try not having them exactly on the ir sensor. Move them off a couple to inches.

If the box were not working at all it would be an easy troubleshoot. But it's very inconsistant. For example, I am controlling two indentical TVS in a bar, one with the DVR HR20, the other with the H20 (non-DVR) - ALL equipment is in another room and therefore all RF based , no IR. The DVR works 100% better than the other. The other box won't even execute the entire channel macro, has trouble powering on and off, and has a much slower response. We ruled out everyhting else - it's that sh#*# box that is the root of the evil.

Mostly on t2+ going through a repeater system. I can get them to repeat with a rp1 as well but less often I just uncheck the sustain under the ir properties tab. I only have problems with the h20 boxes I have had some installed and working since summer that are having problems now.


bob

I can't remember having an issue controlling any of the new Direct Tv boxes with Crestron or RTI using a processor. I did not even know they were having an issues until they did their roll out. Some of our older clients where I had Prontos and both Xantech and Speakercraft IR systems were a night mare to control.

I am now swapping out 4 Pronto's for T2cs/RP-1's because he was so happy with the change