|
|
|
The following page was printed from RemoteCentral.com:
Topic: | vista ultimate and t3 This thread has 17 replies. Displaying posts 1 through 15. |
|
Post 1 made on Tuesday November 13, 2007 at 14:49 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
hi all,
i have searched the forum and there seems to be no know issues with rti and vista. i just purchased an hp running vista ultimate and my remotes are not recognized at all. i have tried the driver update that come with verion 5.1 of theatertouch and still does not work. i used the RTIusb_install driver and i do not understand what is going down with everything. all i know is i am not a fan of vista at the moment. everything was working great on xp.
any suggestions?
thanks,
serky
|
|
Post 2 made on Tuesday November 13, 2007 at 15:59 |
TitaniumEye Long Time Member |
|
|
RTI works fine on Vista. I haven't had problems to date. I don't care for Vista either ...just takes a bit of getting used to.
|
|
Post 3 made on Tuesday November 13, 2007 at 17:11 |
Seatoskytech Long Time Member |
|
|
I had the same problem when i updated from 4.2. Reboot your computer do not run any other programs. Try to connect now. Sounds like the usb drivers need to be reloaded
|
|
OP | Post 4 made on Tuesday November 13, 2007 at 20:40 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
thanks Seatoskytech,
i have tried that several times and whenever i connect the t3, i get installing device driver software unidentified device searching windows update
then i get windows couldn't find a driver for your device asks me to: have windows search for a solution or install drivers by browsing for a file on my computer.
i have tried both and neither works.
seems so easy but there is a quirk somewhere.
|
|
Post 5 made on Tuesday November 13, 2007 at 20:51 |
markrubin Founding Member |
Joined: Posts: | February 2002 919 |
|
|
install USB drivers by browsing for a file on my computer:
point it to the Theater Touch program
|
|
OP | Post 6 made on Tuesday November 13, 2007 at 21:25 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
thanks mark,
tried that as well and get the same:
windows could not find driver software for your device.
|
|
Post 7 made on Wednesday November 14, 2007 at 08:20 |
JoeyCes One In A Million |
Joined: Posts: | May 2004 1,329 |
|
|
I had the same issue on one of the office laptops, I un-installed the program completely, re-installed the new Theater Touch from the dealer site, then I plugged the T2-C into a different USB port and it recognized it....
Sounds odd, but it worked!
As for the other 4 office Vista lappies, no problem!
As for my beast, no problems.....
(beast: Sony AR-290g)
|
|
OP | Post 8 made on Wednesday November 14, 2007 at 13:48 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
thanks joey,
had tried uninstalling as well, did not change anything.
not sure what is the next step from here.
serky
|
|
Post 9 made on Wednesday November 14, 2007 at 13:57 |
markrubin Founding Member |
Joined: Posts: | February 2002 919 |
|
|
On November 14, 2007 at 13:48, serky said...
thanks joey,
had tried uninstalling as well, did not change anything.
not sure what is the next step from here.
serky I hate to say it, but to me and many of my co workers, Vista is one of the most problematic OS I have ever tried: I know several people who have stopped using Vista because it is so full of issues my next step was to go back to XP
|
|
Post 10 made on Saturday November 17, 2007 at 00:41 |
duckwood Long Time Member |
Joined: Posts: | November 2007 12 |
|
|
Have you tried cleaning the registry to force the drivers to be reinstalled?
With USB devices in windows, once they are plugged in, the device is written to the registry. When it is unplugged, that information remains there.
You would run regedit, and then look in the Local Machine/System/CurrentControlSet/Enum path. On my system RTI is Vid_13bd&Pid_0020 (This should be the same for all RTI devices). You could try killing off this key and then reinstalling. You may have to set permissions to delete the key (On the main menu).
|
|
OP | Post 11 made on Friday November 23, 2007 at 14:52 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
thanks so much duckwood,
can i just delet the whole Vid_13bd&Pid_0020 folder? by reinstalling you mean the rti theater touch software or a new driver? i just don't want to do something i will regret.
serky
|
|
Post 12 made on Friday November 23, 2007 at 16:43 |
reclipse Long Time Member |
Joined: Posts: | December 2006 216 |
|
|
Make sure you have the software that the PC came with and goto the hardware profiles and delete the USB ports competely. Restart and reinstall the USB ports on the laptop then reinstall RTI software. Are you using the same USB cord? Do other devices work? Cameras, harmony remote, etc?
|
Joe C the Cable Guy |
|
OP | Post 13 made on Friday November 23, 2007 at 16:50 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
other devices work fine. i rather not delete all the ports because everything else works fine and would hate to lose that. if i can just delete the rti drivers liken the previous post by duckwood recommended, that would be great. i just need to know if delete the whole Vid_13bd&Pid_0020 folder or something else.
thanks,
serky
|
|
Post 14 made on Friday November 30, 2007 at 01:23 |
doozer Long Time Member |
Joined: Posts: | April 2006 28 |
|
|
Might be an obvious question, but are you running Vista x86 or x64, as the drivers won't work on x64...
|
|
OP | Post 15 made on Friday November 30, 2007 at 15:00 |
serky Long Time Member |
Joined: Posts: | September 2005 37 |
|
|
x86, what can i do from here? i just started using vista so besides the whole rti issues, it seems more difficult to delete files that are my own and logged on as the admin. i am really not liking vista much. that is a different story but can i just delete the Vid_13bd&Pid_0020 folder and uninstall theatertouch? then reinstall it again? i don't want to do damage but i need the driver for the t3 to work.
thanks,
serky
|
|
|
Before you can reply to a message... |
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now. |
Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.
|
|