Of course they will give the software to any authorized dealer. They would never give the software to an end user, RTI is very serious about this issue, so I highly doubt that anyone besides a dealer has received the software directly from RTI

That is the reason for my comment.

I do not decide who gets a copy, RTI does, so stop posting questions here, or anywhere else for that matter.

Hopefully, end users will see that this is taken very seriously by RTI, and I am not about to lose a great brand because Jimmy thinks he's better than the seasoned Vets.....

I read it in the early sixties. I remember being disgusted when "Cracked" started up, at how they were a cheap imitation of Mad.

I once read the whole Alfred E story, don't remember the details of the story, and don't remember for sure if it's Newman or Neuman but think it was Newman.

For years I wanted a potted plant named Arthur, but never quite got around to it. I've also recently run across an analysis of the word Potrzebie.

Alfred E. was originaly the cover boy for a tooth paste ad. and I also remember those cracked mags.

www.click.here.for.RTI.ID.with.trojan.horse.or.a.virus.com

?

I think that was supposed to be a joke that you don't know what else you are getting when you download software from an unauthorized source.

CJ

I have read this entire thread and would like to give the professional installers my point of view on this in a non-bashing manner. I am an enthusiast that ENJOYS messing with macros and tweaks for remotes - like many on this website it is a hobby of mine. I own an RTI T2 and programmed my entire integrated system using RTI's original Theatertouch software beginning 5 years ago when they allowed end users to do their own programming. I still use the T2 but also have my entire house (HT, HVAC, Irrigation, Lighting, Security) programmed using Cinemar's Mainlobby pc based automation software. I called RTI because I wanted to upgrade my T2 to the new RTI remotes but I didn't want to hire a professional to do something that I know that I can do for myself for my own system to my satisfaction. I ENJOY the challenge and I don't want to have to call a professional every time I tweak a component in my system. I'm not a cheapskate - I just like doing things for myself and I happen to really like the look, feel and quality of the RTI products. Surely, there are plenty of people out there that absolutely need and should have a professional installer - that is where the pro's can make their money. If I could get the software for my own personal use WITH NO CUSTOMER SUPPORT FROM RTI I would happily buy a remote from a dealer so the dealer could at least get their markup. As it is, I will not buy an RTI remote which I think is sad because I think they make a good product.

Cheers to all.

HTPrimo.................the part that you do not understand is............RTI does not want your business.

I am trying to say that in a kind way......they want your business, but they are not willing to risk their whole business model just to please a few people who want to do it themselves.

We in the industry spend time learning, installing, troubleshooting, etc...........and give feedback to the manufacturers to help develop the products.

Take the pro out of it and what would you get? Under developed products, higher costs, unhappy customers...........etc.

Your model doesn't work........what do you do for a living?

Maybe I could become a hobbyist in your field and do a little work for myself......like maybe some heart surgery!!!!!

The other thing is.....................we here and other CIs do NOT make the rules.....just follow them.

If you are not happy...let RTI know.

Peace friend!

RadioRhea

HT Primo the problem is that the vast majority of endusers won't have a shot in hell of being able to program a RTI remote to work right. Now before you "non-professionals" get your panties all ruffled I'm talking about the majority. Obviously because you are a member here you are not apart of the majority. If you were apart of the majority there would be ALOT more members here. And I'd say that ALOT of people that are on here would fall flat on their face when trying to program a home theater system using RTI. If you don't believe go look at the questions in the Harmony forum!! Then you will see why RTI needs to keep the programming to the pros!!!

There are always exceptions to any rule, there are I am sure non-dealers out there that could probably blow most of our socks off with their programming skills & Photoshop no how.

But really, radiorhea kind of nailed it. This is product manufactured with the sole intent of being more than just a remote for your TV, DVD and cable box. Like Crestron and Amx, It is an evolving cohesive system, and the RTI.corp philosophy stems from that view.

They had a meeting a few years back, when they had just one remote and every tom, dick and Harry could do it themselves. RTI made the decision, that this was going to be a professional product line. The only way to have a professional line, is to work with and diligently support professionals in the field, even if it meant pissing off a few spectators.

If RTI became loosy goosy with their products, they would loose the support of their dealer base. Further, they would be dealing with thousands of customer support calls, and everything else that comes with a direct sell business. RTI has been there, done that, & don’t like it a bit, & the ship almost sank in the process. RTI chose to follow an exclusive path, for a reason. I am sorry if that leaves you feeling out in the cold, but this is how it has to be, to keep the ship afloat.

Riiight. I've programmed a slew of T2C's and a T4.


Why would I post my email? So it can get flooded?



Haha didn't know you had that name. Just calling myself an installer.

Are you a dealer

If you were an honest individual you would not have to worry about this issue

thanks for clearing the air

Thanks for your reply RadioRhea -

I hope the dealers prosper and continue to help RTI develop great products - I have NO interest in changing RTI's dealer focused business model or taking the pro out of it. This is a sophisticated product and dealer integrators are needed for the vast majority of consumers. I just think the dealers should be able to sell RTI remotes and sell the software as an option - price the software such that only sophisticated users would likely buy it - hell, charge the same for it that you would charge for an initial integration and offer no customer support unless the sophisticated consumer wants to pay the dealer to help -this would filter out the unsophisticated and cheapskates.

I have already had several direct conversations with RTI on this and was politely told they only want to cater to the dealers and the dealers don't want consumers getting the software.

Again - my response is to not buy RTI - but you have made it clear that no one cares. So be it. Best of luck to you all.

Am I? No, I work for a very small Hifi company that sells RTI, and I am the only one that installs/programs them.

I wouldn't have to worry about my inbox flooding if I make a bunch of people angry?? I just think it's funny how serious everyone is about it on here; just making light of it by saying maybe I should upload the file and post it everywhere! So I am honest, just with a sense of humor. I have no reason to pretend on a little online forum such as this. I'm not worried about knowing anyone here, not worried about anything happening besides my email spammed. :shrug: