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Strange problem T3/RP-6 in Theater Room.
This thread has 13 replies. Displaying all posts.
Post 1 made on Friday July 20, 2007 at 08:08
vbova27
Super Member
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Guys, I had a problem with an install last night and was wondering if anyone had the same results and what caused it -

The first problem happened when I noticed there were some bad IR codes for the client's DVD/VCR Combo. I quickly learned them off the actual remote into the library, and for some reason, my response from my IR pro was kind of lousy. I never get errors when llearning, yet one of the codes had errored and eventually learned, and the reset seemed to have learned in very quickly. It was not right. After I had placed the codes on the remo ote and synched, whenever I pressed one of these codes ALL of the IR emitters held a steady red, the high out went on the RP-6 and it would not accept any more commands. I had to reboot the T3, but whenever I pressed these codes, same thing. I re-learned the codes back in a second time , it went smoother and the poroblem went away. Anyone know what caused this strange thing to happen?

Another problem I am having is that for some reason all the emitters hold a steady red sometimes. Is this an interference issue? The RP-6 is in an equipment closet along with the RM-433 which is distnanced as much as possible. (this is a theater room).

When I left last night everyhting seemed to be working good - I just want to figure out why these things were happening in case they do occur again.

Thanks
Post 2 made on Friday July 20, 2007 at 09:40
ceied
Loyal Member
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On July 20, 2007 at 08:08, vbova27 said...
Guys, I had a problem with an install last night and was
wondering if anyone had the same results and what caused
it -

The first problem happened when I noticed there were some
bad IR codes for the client's DVD/VCR Combo. I quickly

dvd vcr comb......problem# 1

learned them off the actual remote into the library, and
for some reason, my response from my IR pro was kind of
lousy. I never get errors when llearning, yet one of
the codes had errored and eventually learned, and the
reset seemed to have learned in very quickly. It was

how were the remotes batteries?

not right. After I had placed the codes on the remo ote
and synched, whenever I pressed one of these codes ALL
of the IR emitters held a steady red, the high out went
on the RP-6 and it would not accept any more commands.
I had to reboot the T3, but whenever I pressed these
codes, same thing. I re-learned the codes back in a second
time , it went smoother and the poroblem went away. Anyone
know what caused this strange thing to happen?

sounds like operator error of some kind


Another problem I am having is that for some reason all
the emitters hold a steady red sometimes. Is this an
interference issue? The RP-6 is in an equipment closet
along with the RM-433 which is distnanced as much as possible.
(this is a theater room).

get the rm433 out of the closet or away from the equipment..... the equipment will mess with the rf

i think you need to take some rti training at the local supply house.

When I left last night everyhting seemed to be working
good - I just want to figure out why these things were
happening in case they do occur again.

Thanks

how many rti remotes have you done?
Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"...
OP | Post 3 made on Friday July 20, 2007 at 13:33
vbova27
Super Member
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On July 20, 2007 at 09:40, ceied said...
dvd vcr comb......problem# 1

Your right, next time I will tell the customer to throw it out. I actually don't like Dish network boxes either , so maybe I will tell him to toss that as wel.
how were the remotes batteries?

Brand spanking new, good guess.


sounds like operator error of some kind

Sure, your right again, couldn't be a faulty piece of equipment


get the rm433 out of the closet or away from the equipment.....
the equipment will mess with the rf

It was away from the equipment. It's a walk in closet designed for equipment and the back of the closet was a good enough distance.

i think you need to take some rti training at the local
supply house.

I have taken plenty of training at A&#& , thanks.



how many rti remotes have you done?

Plenty, many and never saw this happen.


You know, it used to be nice posting to this board and getting some input and some suggestive advice without the my ##* is bigger than your #@& attitude. Obviously if I never did an RTI remote I would be a little skeptical of my ability, but this is one simple of many, many installs. Get off your high horse and don't give input if it's not constructive. The remote worked fine when I left, there was no issues of interference or any other problems that would lead me to believe it was across the board.
Post 4 made on Friday July 20, 2007 at 15:38
ceied
Loyal Member
Joined:
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On July 20, 2007 at 13:33, vbova27 said...

You know, it used to be nice posting to this board and
getting some input and some suggestive advice without
the my ##* is bigger than your #@& attitude. Obviously
if I never did an RTI remote I would be a little skeptical
of my ability, but this is one simple of many, many installs.
Get off your high horse and don't give input if it's
not constructive. The remote worked fine when I left,
there was no issues of interference or any other problems
that would lead me to believe it was across the board.

i was not being an asshole, i was jut trying to get to the point. and find out your skill level and abilities......

also your original post was not so good, it was cryptic at best, could not follow, and also you really did not give the details needed to help you.

as for your problems.... restate them simply so the average idiot(me) can understand what the hell you are talking about, then maybe i can help

ed
Ed will be known as the Tiger Woods of the integration business, followed closely with the renaming of his company to "Hotties A/V". The tag line will be "We like big racks and tight holes"...
OP | Post 5 made on Friday July 20, 2007 at 15:50
vbova27
Super Member
Joined:
Posts:
July 2006
2,987
On July 20, 2007 at 15:38, ceied said...
i was not being an asshole, i was jut trying to get to
the point. and find out your skill level and abilities......

also your original post was not so good, it was cryptic
at best, could not follow, and also you really did not
give the details needed to help you.

as for your problems.... restate them simply so the average
idiot(me) can understand what the hell you are talking
about, then maybe i can help

ed

To sum up my whole point, I just wanted to know if anyone had an RP-6 exhibit a situation where the emitters , and high out lights on the RP6 all held a steady red and wouldn't accept commands. It's difficult to rule out a hardware issue - this guy has been waiting a month for installation and I wanted to make sure that if it were something stupid (which not matter how many times I have done this always seem to do something dizzy) I would take care of it. That, and did anyone ever have a bad IR code freeze up the entire system...

Thanks
Post 6 made on Friday July 20, 2007 at 16:54
Oz AVI
Senior Member
Joined:
Posts:
November 2004
1,151
Hey Vince, more than likely you've already tried it, but just in case, have you set the T3 in Standalone mode to check the codes directly of the remote?
Not sure what else to suggest at this stage though! What brand of DVD/VCR so we know what to keep an eye out for?

Iain
OP | Post 7 made on Friday July 20, 2007 at 16:57
vbova27
Super Member
Joined:
Posts:
July 2006
2,987
On July 20, 2007 at 16:54, Oz AVI said...
Hey Vince, more than likely you've already tried it, but
just in case, have you set the T3 in Standalone mode to
check the codes directly of the remote?
Not sure what else to suggest at this stage though! What
brand of DVD/VCR so we know what to keep an eye out for?

Iain

Thanks Iain, it was a Sylvania model - not a very good piece of equipment, but I was able to re-learn the codes in a second time, overwrote the problematics, and it seemed to work okay. I just wanted to know what caused it since I never ruled out anything. Oh well, I guess I just have to be on the lookout for stuff like that.

Thanks anyway,
Vincent
Post 8 made on Friday July 20, 2007 at 17:16
Oz AVI
Senior Member
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1,151
Must admit I haven't heard of that brand,probably lucky :-)
Post 9 made on Friday July 20, 2007 at 22:23
tgrugett
Select Member
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August 2004
1,850
On July 20, 2007 at 15:50, vbova27 said...
To sum up my whole point, I just wanted to know if anyone
had an RP-6 exhibit a situation where the emitters , and
high out lights on the RP6 all held a steady red and wouldn't
accept commands. It's difficult to rule out a hardware
issue - this guy has been waiting a month for installation
and I wanted to make sure that if it were something stupid
(which not matter how many times I have done this always
seem to do something dizzy) I would take care of it.
That, and did anyone ever have a bad IR code freeze up
the entire system...

Thanks

If the emitters and high out LED were lit steady, was the RM433 also lit steady?
If so, I would suspect interference. I have had only one job where the interference was mysterious and frustrating with RTI.

Also, make sure you are using the supplied adapter leads with the emitters or direct IR connections, make sure you are using mono-mini jack cables for any direct IR connections, pull off anything connected via the high out and then test, make sure you have not accidentally plugged into an IR output on one of your components, mkae sure you are not getting any interference via an IR receiver (standalone or keypad).........

Your first post did read very unclear. You may consider being more specific. I have posted many times after frustrating days filled with mystery only to realize that I was not giving all of the details, not asking the right questions or running with my assumptions. My little list of suggestions could have gone on forever not knowing anything (well, I know you have a combo player!) about your install, components, configuration, etc...
Post 10 made on Saturday July 21, 2007 at 08:53
Proggieus
Long Time Member
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Posts:
October 2005
434
I have seen bad ir codes lock up RTI stuff in the past. make sure there were no plasma on or fluorescent lights near where you were capturing. Also make sure you laptop doesnt have an Irda port that somehow got turned on. i have also seen where my laptop lcd screen will somehow give off just enough interferance to screw up a capture, so now i alway place my Ir pro behind the screen.
Post 11 made on Sunday July 22, 2007 at 09:55
Specialized
Lurking Member
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July 2007
3
I had a similar problem when trying to learn some old escient codes in to a t3 last week. It was the discrete power commands off the supplied keyboard. In the end I couldnt get the codes to work reliably. It kept locking up the t3 when I pressed the buttons that I assigned the learned codes to.
Post 12 made on Sunday July 22, 2007 at 11:03
sirroundsound
Senior Member
Joined:
Posts:
November 2003
1,097
I have had the same issue with T2-C and RP6.
Bad codes from a "learned" remote can and will lock things up. All emmitters will be in an ON state, and no other functions will work. You can power down the RP6 and it will reset, or wait, it seemed to take about 3 - 5 minutes for the RP6 to release the signal.

One thing to check, when learning the codes, make sure you press and hold the button you are learning till the program beeps or whatever it does to say it got the code. Anyone that was used to learning codes into Pronto's and other remotes will get caught on this one. Many of us are used to just pressing and releasing, and getting the beep, and you will with RTI too, but it hasn't checked the codes completely and you may not have the best "clean" learn.

I would also check other buttons that you have learned from the offending remote. It may not be all the codes just a few. In which case they may still need to be re learned. If still an issue, you may have to dig around and see if you can find a file on a site like this one for that piece is equipment. Or figure out another way to deal without those codes. If they are power, the RP6 has a relay that could trigger a power device, or plug it into a switched outlet at the back of the AV receiver.

Then there is the possibility that the cost of all this time to TRY to fix this problem, would be better spent just selling a device that you know works. It's a cheapy piece of equipment, if it was $1000's of dollars it would be worth the effort.

Good luck.
Post 13 made on Sunday July 22, 2007 at 11:07
sirroundsound
Senior Member
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Posts:
November 2003
1,097
Sorry, I noticed you did get things working, but still are not sure why.
I hope you tested all the commands learned from the remote, it could have been only a couple of them that caused the issue.
Post 14 made on Monday July 23, 2007 at 03:26
RTI Installer
Super Member
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Posts:
March 2002
3,320
For future reference......Check the firmware version of the T3, makes sure it is 1.6, Put codes that behave strange on a blank page with no graphics, or back ground of any kind. If the commands work under this test, then you are having a "stuck layer" situation which we saw a lot of in the first run T3's and K4's. The odd thing is this “stuck layer” problem would only happen with some but not all codes. The firmware upgrade corrected this problem.

Further there were a few RM-433's that were just plain bad. The test led would start to turn red over time and the unit would eventually become completely non-functional no matter what you did with it.
Never Ignore the Obvious -- H. David Gray


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