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Topic:
TheatreTouch Software
This thread has 49 replies. Displaying posts 16 through 30.
OP | Post 16 made on Monday July 16, 2007 at 15:40
Spillage
Founding Member
Joined:
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January 2002
85
Yeah the MX3000 software is dealer only or at least the latest version with the full IR database is. I agree that in an ideal world a sale that was a simple handover, ie an RTI ready to work in a clients house. Having said that it turns an $800 item into a say a $1200 item. That's a substantial jump. I whole heartedly believe in buying into a service that has excellent trained backup. It offers the client a worry free system, relaxed in the knowledge that "my dealer" can fix it. Lots of people still ask me for advice about buying a new product. I always suggest going to my old place of work and going with the service package. Having said that here in the UK we have famous street in London called Tottenham Court Road. On it you'll find 20 odd shops selling the same brands at cut throat internet prices with no service. They do a lot of business to people that want the box not the company that goes along with it. This is without question a good thing for most. Some want to do things themselves. I find more people prefer discount and lose the extra 2 years a BADA guarantee offers than have the dealer tie in.

I was once someone that got really annoyed when some, what I classed as "unappreciative", person bought into the likes of Lexicon, Naim or Tag McLaren. I have owned all these brands in the past I felt, that because I knew what they were about and appreciated the gains the equipment offers, only those with the same values should be "allowed" to have it. A classic case is THX. When I got my first piece of THX gear I thought I was running the best and that I was somehow worthy and better than other people. I felt the THX training gave me some kind of permission to use it and own it. Nowadays the THX badge is on a PC. What the hell is it doing there? I still think THX certifed PC stuff, which is largely garbage, lessens the one-up-man-ship attached to the Ultra certficate for which I paid so heavily for. Why did I pay £5500 for my MC 1 only to see Denon bringing out an integrated amp with a better badge i.e. Ultra 2. Yes I know the two are different products but NOT to THX anymore. ,When I started to work with clients who had significantly larger amounts of money I began to realise that people buy what they like when they like. Most of them wanted such and such because it "looked" good. It took me nigh on six months to come to terms with what I thought was stupidity. I have a friend who is a multi millionaire. He has a system worth about £1500. I asked him why he doesn't buy something decent. He usually answers, "you can hear it can't you". He bought it because it does what he wants, no strings, no dealer ties. The same should be of a remote control. Selling a T2-C with say a basic RF unit is fine and should be completely normal. Selling a complete Home Control System is naturally pro dealer stuff. Having said that if someone who writes software for NASA for example, decided to do it himself and go the whole nine yards with a second fix property, 2Km of CAT 5 etc etc .... so be it. The impeccable service on offer on dealers these days is in itself a selling point and should be seen as an option not a default demand placed on the end user.
Post 17 made on Monday July 16, 2007 at 16:06
Glackowitz
RC Moderator
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May 2002
3,792
On July 16, 2007 at 09:54, Spillage said...
Just found this. Try this for size people

[Link: aventure-europe.com]

That link only goes to a product info page, there is nowhere to download the software.

Hope you got the software while you could
There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.
Post 18 made on Monday July 16, 2007 at 16:23
davenport
Senior Member
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1,361
Thanks Spillage, did you find anymore sites?
OP | Post 19 made on Monday July 16, 2007 at 16:32
Spillage
Founding Member
Joined:
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January 2002
85
You're right. The people who believe they can rule anothers destiny have removed the link. If I find another link I'll be sure to post it. Yup I have the software.
Post 20 made on Monday July 16, 2007 at 17:28
DHarmonyAV
Long Time Member
Joined:
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September 2006
220
On July 16, 2007 at 16:32, Spillage said...
You're right. The people who believe they can rule anothers
destiny have removed the link. If I find another link
I'll be sure to post it. Yup I have the software.

Keep up the good work, I am sure RTI appreciates you finding all these un-authorized downloads so they can shut them down.
Post 21 made on Monday July 16, 2007 at 17:44
rlustig
Advanced Member
Joined:
Posts:
June 2004
915
RTI remotes are not and have never been intended for retail sales. This is a decision and a market position designed by the manufacturer of the product. It isn't us rich US CI firms that are making this up. RTI licenses the software they write in the way that they want. There is no restraint of trade etc etc. BTW the RTI software is not offered for sale as a standalone product to anyone, even authorized dealers. Your example of an esoteric software platform is just more gibberish, just like 90% of the rest of your posts. If someone wants to pony up 12k for a software platform that the manufacturer is willing to sell them, then more power to them. This in no way relates to what RTI is doing. I could also buy the modeling software that General Motors, Ford etc use to design their cars. If I want to spend the $$ on that peice of software great. RTI chooses NOT to do this. It is their "god given right" to do whatever they want with their own product.

No one has said that an end user can't program his own remote. No one here is that naive. RTI itself has setup its own business in the way that they feel is best. As have Philips and URC. If you want to sell remotes over the counter, then sell a Pronto or something that is marketed as a consumer remote with full access to any software necessary to make it work.

RTI chooses a certain business model. Anyone who sells RTI is bound to that model. If a consumer finds a way to get an RTI remote, but can'tget the software to program it, then they made a big mistake in choosing the wrong product. Them buying it doesn't give them any right the the software. You selling it gives you no right to provide the software. Sell the right product in the first place and stop bi$%hing about it. Or, sell the RTI for your 800 bucks and program it for free, that woud really be customer service. The customer who is stretching his wallet to buy the remote for 800 hasn't saved enough yet. The true cost of the remote isn't 800 it's 800 plus whatever the programming costs.
OP | Post 22 made on Monday July 16, 2007 at 18:16
Spillage
Founding Member
Joined:
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January 2002
85
Clearly another $$$ dealer.

I know what RTI are doing. I am saying that I do not agree with it. RTI can do what they like. My point is there is no need to go to such lengths for a remote control. That's all it is, a remote control, a luxury not a necessity. To treat the item as something miraculous or covert that needs specially chosen companies to meter is what I disagree with. The options for dealers to sell the remote and the software or the remote and their services are what I would like to see.

You will also notice there is no "tone" of discontent to other forum users in my postings. I make my opinion noticed yet some of you dislike that. Your comments regarding RTI versus Philips etc is unfounded as there is no difference between them other than appearance. As I said I have an opinion, you have an issue with it my friend, deal with it, but don't come slagging me off.

Thanks
Post 23 made on Monday July 16, 2007 at 18:50
Glackowitz
RC Moderator
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3,792
The version that was available on that link was the older 5.02 and not the current version so it doesnt have the RK-1's or the M2.

I have loaded software on clients computers due to my laptop not wanting to work or they lived so far away I can email them an updated program and they can load it for me.....saves them some money as I dont have to drive an hour each way plus programming time onsite, I can just make the change, send it to them and instruct them on what to do, have them test and make any slight corrections if needed

only 1 client know he has it and other doesnt...either way both were version 3.0 or 4.1 so its way outdated and useless now as one is on 5.02 and other is now 5.1
There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.
Post 24 made on Monday July 16, 2007 at 18:58
idodishez
Select Member
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May 2003
2,433
Guess its been a while since we had a thread about this, and we are about due.
No, I wont install your plasma with an orange extension cord hanging down the wall.

www.customdigitalinc.com
Post 25 made on Monday July 16, 2007 at 19:25
brandenpro
Select Member
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May 2005
1,651
On July 16, 2007 at 18:16, Spillage said...
Clearly another $$$ dealer.

I know what RTI are doing. I am saying that I do not agree
with it. RTI can do what they like. My point is there
is no need to go to such lengths for a remote control.
That's all it is, a remote control, a luxury not a necessity.
To treat the item as something miraculous or covert that
needs specially chosen companies to meter is what I disagree
with. The options for dealers to sell the remote and the
software or the remote and their services are what I would
like to see.

Buy a different brand that lets the end user "Tinker". If you dont like the business practice then go elsewhere.

When joe six pack pays $799 for a T2-C from some online reseller and cant ever get it to work, who do you think gets the blame and whos branding is hurt? When John Q downloads the software and "Tinkers" with my program trying to add in something and everything goes haywire, who has to come out fix the problem and charge the guy for the billable time? When all you do is upload the original and hand the guy a bill for $90 it puts the dealer in a bad spot.

RTI, Crestron, AMX, and now URC do this for a reason. You think URC liked pulling the rug from all the people who ebayed there MX-3000? They had to do it, CI's were leaving in droves and that was one of the 2 main reasons why in my book.

Heres the remote company for you, [Link: logitech.com]
Post 26 made on Monday July 16, 2007 at 19:31
flcusat
Senior Member
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April 2003
1,326
On July 16, 2007 at 18:16, Spillage said...

RTI versus Philips etc is unfounded as there is no difference
between them other than appearance.

Totally false. This statement shows your lack of experience in what you could do with a RTI control system. Notice that I said control system and not remote.

Last edited by flcusat on July 16, 2007 20:55.
I'm always right. The only time I was wrong was the time that I thought, that I was wrong.
Post 27 made on Monday July 16, 2007 at 20:22
roddymcg
Loyal Member
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Posts:
September 2003
6,796
Damn, did Rich_Guy change his name and post here again??

You don't like the way they do business, then move on to the next product. Nobody is forcing you to sell RTI, and RTI is pretty clear on their business model...
When good enough is not good enough.
Post 28 made on Monday July 16, 2007 at 20:31
Springs
Super Member
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May 2002
3,238
Isn't a T2C up to 900 US now?
Post 29 made on Monday July 16, 2007 at 20:42
roddymcg
Loyal Member
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September 2003
6,796
On July 16, 2007 at 20:31, Springs said...
Isn't a T2C up to 900 US now?

I think so...
When good enough is not good enough.
Post 30 made on Monday July 16, 2007 at 20:56
DHarmonyAV
Long Time Member
Joined:
Posts:
September 2006
220
Did he really say he was a manager of a CI company, come on.

Yes, I do believe its up to 900 US now.
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