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Topic:
Russound CAM 6.6 Repair Options?
This thread has 2 replies. Displaying all posts.
Post 1 made on Tuesday August 28, 2012 at 09:02
conroyw
Long Time Member
Joined:
Posts:
November 2010
17
Folks are you aware of any options on getting a Russound CAM 6.6 unit repaired.  My local electronics repair place has had it a couple of month and said they were unable to find parts.  Any suggestions are appreciated.
OP | Post 2 made on Thursday August 30, 2012 at 16:21
conroyw
Long Time Member
Joined:
Posts:
November 2010
17
To anyone else who encounters this issue.  I reached out to Russound and requested repair options.  I pointed out my dealer has gone out of business.  They were very responsive and sent the following.

These units have a 2 year warranty - this can be determined specifically via a receipt for when the system was installed or in general by the serial number.

If out of warranty we have a flat rate $ 300 repair fee for the CAM6.6 controller - If you would like a repair we can work a return authorization up for you.
Please email  [email protected] :

*             your shipping information 
*             phone number 
*             the serial numbers  
*             and a description of the issues and the troubleshooting performed 

And they can generate a return authorization number to send that into us.
Post 3 made on Tuesday October 23, 2012 at 19:41
fritz69
Lurking Member
Joined:
Posts:
October 2007
9
FYI
When you receive your unit from being serviced be sure to set the controller ID, or it will not work properly.


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