I don't understand how you could lose some of the labels, like the "set" label for the clock setting, or some of the others. If all else fails, you may have to do a complete reset, but that is a last resort.
Check out these links and see if they help, and if you still have a problem let us know.
These threads will answer your questions, and others which may arise.
RM-AV3000/3100 NEWCOMER’S PACKAGE-WELCOME-CHECK THESE OUT (IF YOU HAVEN’T ALREADY DONE SO) AND SAVE YOURSELF SOME PROBLEMS AVOID SYSTEM CONTROL PROBLEMS HOW TO LABEL, CHANGE OR HIDE BUTTONS CHANGING BATTERIES (May not apply to RM-AV3100-time will tell)
AND IF YOU HAVE A SONY RECEIVER: CHANGING YOUR RECEIVER AND REMOTE TO AV1 (or AV2) COMMAND MODE