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Topic:
Comcast Remote with Olevia TV
This thread has 67 replies. Displaying posts 16 through 30.
Post 16 made on Thursday May 31, 2007 at 18:35
dkell
Lurking Member
Joined:
Posts:
May 2007
3
I just found out how to program my 232V TV with Comcast. You will need the DVR-3 remote to do this. There are three codes to try, but I found 11331 worked on my particular model. The other codes are 11144,11240. Turn TV on, aim the remote at your cable box, hit tv, then hold setup button until TV button blinks, then put in the code and the cable button will blink. You should be good to go. If the power does not
shut off when you hit the power button, push cable button twice and then power and it should be okay. Mine works great now.
Post 17 made on Thursday May 31, 2007 at 18:41
dkell
Lurking Member
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May 2007
3
My Comcast technician delivered my DVR-3 remote when he installed my HD Box.
Post 18 made on Friday June 8, 2007 at 12:10
arekahtek2b
Lurking Member
Joined:
Posts:
June 2007
7
I'm jealous of you guys who were actually able to get the remote. I went down to the payment center today to exchange my remote for the new Custom DVR 3 Device remote with the 5 digit codes. Unfortunately the woman had no idea what I was talking about so I showed her the picture of it and told her it had the red select/ok button. She still seemed puzzled...and said she hadn't seen them yet. Any suggestions? I called comcast 3 times hoping I get someone on the other end who knows about it, but no one does. Any suggestions would be really helpful. I also looked on ebay, but the only remotes on there were the kind that I already have that take the 4 digit codes.
Post 19 made on Saturday June 9, 2007 at 14:01
cybersave
Lurking Member
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May 2007
3
On May 18, 2007 at 16:52, cybersave said...
The Olevia remote RC-LTU works great with the comcast
digital hd box. The code for it is on the code sheet
for the Olevia remote itself....

June 9,2007,,,,,Sorry...I've subsequently found that only some of the Comcast Cable box work with the Olevia remote...RCLTU...volume only works when the remote is set to TV' channel change works when the remote is set to cable box; you can get into the Comcast Menu, but once in, there are no keys to activate the menu selections...."enter" doesn't work, nor does any other key. The only useful thing it does is allow you to shut off the tv and the cable box using one remote.. Quite a nuisance; I'm facing rebellion from my family, who are less agile technologically than I am.

Last edited by cybersave on June 9, 2007 14:16.
Cybersave
Post 20 made on Saturday June 9, 2007 at 14:03
cybersave
Lurking Member
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May 2007
3
I have subsequently found that only some of the functions work with the Olevia RCLtU remote...volume control, channel change, menu...but once you get into the Comcast menu, there are no buttons that work as "select" or "enter"....not the Olevia remote's "Enter" or any other key....Sorry..I'm frustrated with this, too.
Cybersave
Post 21 made on Wednesday June 20, 2007 at 09:43
arekahtek2b
Lurking Member
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June 2007
7
I finally got the new remote and tried all 3 Olevia codes, but none of them work! I have the 332h did anyone have luck programming this model witht he new 5-digit comcast remote?
Post 22 made on Wednesday June 20, 2007 at 13:23
edmund
Elite Member
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April 2002
13,838
On June 20, 2007 at 09:43, arekahtek2b said...
I finally got the new remote and tried all 3 Olevia codes,
but none of them work! I have the 332h did anyone have
luck programming this model witht he new 5-digit comcast
remote?

List olevia codes in the new manual here, would you please?
Post 23 made on Friday June 22, 2007 at 17:24
arekahtek2b
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7
11144, 11240, 11331
Post 24 made on Friday June 22, 2007 at 18:04
edmund
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13,838
On June 22, 2007 at 17:24, arekahtek2b said...
11144, 11240, 11331

The one code you need is missing, 11610.
Post 25 made on Friday June 22, 2007 at 21:26
arekahtek2b
Lurking Member
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7
On June 22, 2007 at 18:04, edmund said...
The one code you need is missing, 11610.

Are you sure you typed that code correctly? I just tried to enter that one and it gave me one long blink which signifies an invalid code.
Post 26 made on Saturday June 23, 2007 at 12:48
edmund
Elite Member
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April 2002
13,838
what I know is the only code in UEI made remote to work the current olevia sets, is 1610 or 11610. I have no idea whats in cable remotes.
Post 27 made on Monday July 2, 2007 at 10:27
arekahtek2b
Lurking Member
Joined:
Posts:
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7
bump.

anyone experience this problem with the new comcast remote (5-digit code) and figured out a code that works?
Post 28 made on Tuesday July 3, 2007 at 17:16
willjga
Lurking Member
Joined:
Posts:
July 2007
1
On July 2, 2007 at 10:27, arekahtek2b said...
bump.

anyone experience this problem with the new comcast remote
(5-digit code) and figured out a code that works?

Man... Man... Man... I have really been trying to get this remote! Check this out and enjoy:

Start:

The following information was submitted from the Comcast Web site:
Name: William J
Problem: Change Service/Cable Boxes
Email: [email protected]
Re: Web Form Submission: Change Service/Cable Boxes
Browser: IE
OS: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR
-
Comments:
I have a Syntax LCD television and the remote the installerbrought with him last month is not compatible with this TV.
I saw a remote on your website that does work with
my television DVR-3(M1067BX3) and would like
to know what I need to do to get this remote.
Thanks,
Bill J


-----Original Message-----
From: Comcast Ecare Atlanta
> > >[mailto:[email protected]]
Sent: Monday, June 11, 2007 9:28 AM
To: J, W.
Subject: Re: Web Form Submission: Change Service/Cable Boxes
Dear William J,
Thank you for contacting Comcast regarding your remote control.
I am certain I can assist you.
We do not have remote controls available in the customer care
center to
send to our customers. A replacement remote control can be
obtained from
a Comcast local office. We are conveniently located at :
2841 Greenbriar Pkwy
Atlanta , GA 30331
Hours: Mon - Sat 9:00am-5:00pm
If visiting the Comcast office not convenient for you contact
the customer care center to have a technician scheduled to
deliver the remote control to your home.
For further assistance feel free to contact us back via e-mail
or contact the customer care center at 404-266-2278. We operate
24 hours a day, 7 days a week for your convenience.
You are a valued customer and Comcast is committed to providing
you with quality service.
Thank you for doing business with Comcast.

Sincerely,
Stephanie
Comcast Customer Care Specialist



Original Message Follows:
-------------------------
Not sure if you have ever been to the "convenient" location,
but I would highly suggest you avoid this area if possible.
There have been 2 fatal shootings there in the last 4 months. I
found this out after going there.

I arrived, waited 40 minutes until I was waited on. This location
looked like it only was serving customers where their service
was disconnected and they were trying to get their service back on.
When I was waited on, they
1) had no idea what I was talking about
2) once I showed them the remote they said they did not have it.
3) asked for me to wait some more so they could contact the warehouse
and ask them if they had one.
4) 15 minutes later they indicated they had one and it would take 2
days to get it to them, then they would send someone out to my house
9 days latery to deliver it.
I will believe it when I see it.

The reason I am writing you is to ask that before you send one
of your customers to this location, please verify you have the equipment.
Below in your email you indicated "A replacement remote control can
be obtained from a Comcast local office. We are conveniently
located at:
2841 Greenbriar Pkwy
Atlanta , GA 30331
Hours: Mon - Sat 9:00am-5:00pm"

Sincerely,
Bill J



-----Original Message-----
From: Comcast Ecare Atlanta
[mailto:[email protected]]
Sent: Tuesday, June 12, 2007 3:40 PM
To: J, W.
Subject: RE: FW: Web Form Submission: Change Service/Cable Boxes
Dear William,
I sincerely apologize for any unpleasant experience you had recently
with your Comcast service and thank you for bringing this matter
to our attention.
We need to hear about any unsatisfactory situations in order to correct
them and to enhance our level of customer service. We appreciate
that you took the time to help us keep our commitment to quality
customer care.
If you have any more questions feel free to reply to this email.
Thank you for choosing Comcast.
Sincerely,
Eric
Comcast Customer Care Specialist



Original Message Follows:
-------------------------

Just wanted to let you know that Thursday the 21st, I waited for
your Comcast representative to arrive at my house at the time
specified.
He did in fact arrive, but BROUGHT ME THE SAME REMOTE I ALREADY HAVE!!!
A wasted half day of vacation I had to take for this. Not sure
how valuable vacation is to you, but it is precious to me. I told
him that he did not have the DVR-3 remote and he said "Sorry, they did
not indicate to bring our one of those remotes" and that I would
have to go through all the trouble to start all over to get one.
Is there anything that Comcast can possibly do to get this right?!?!
So far for a remote I have done EVERYTHING you have asked.
1) Go to the "convenient" location to get one, which they had no idea
what I was talking about at first, then later said they didn't
have it and scheduled a technician to come out.
2) Waiting for the technician and he brought the same remote out I
already had.
Please tell me what has to be done to get a DVR-3 remote!
Please, please, please. It really should not be this difficult.
Sincerely,
William J


-----Original Message-----
From: Comcast Ecare Atlanta
[mailto:[email protected]]
Sent: Fri 6/29/2007 4:29 PM
To: J, W.
Cc:
Subject: RE: FW: Web Form Submission: Change Service/Cable Boxes

Dear William J

Thank you for your response

You can pick up a new remote control at your local payment
center.
Since it is likely there will be several payment centers in your
area,
it will be easier for you to determine which one is closer to
either
your residence or your place of employment, by following this
link:

[Link: comcast.com]
x

Once you access that site you will need to enter your address and ZIP
Code, and then click "Thanks! On you go." If the system cannot
determine your payment center location by your address you may be asked
for more information to clarify your location. Select the area you
live in to find information applicable to you.

It is important to note that there is a possibility you will be charged
for the new remote control if it is determined the remote control has
been damaged, neglected, simply needs batteries, needs to be
reprogrammed, or was lost.

Thank you for choosing Comcast.

Sincerely,

Eric
Comcast Customer Care Specialist




Original Message Follows:
-------------------------

Someone please help me... Please excuse my frustration, but I have
been VERY VERY patient with trying to get a Comcast Custom DVR-3 remote.
I am in an endless circle with Comcast!!! This has been going on for
OVER A MONTH. Let me explain what I am asking for. Well first, let me
explain what I am not asking for.
I AM NOT asking for a replacement remote.
I AM asking for the newest remote for my DVR called the Comcast Custom
DVR-3 remote.
I currently have a HD-DVR at home and it has a remote control. It works
fine, but does not work with my TV because the remote is not compatible
with it. Comcast has another remote that IS compatible with my new TV.
Your company refers to it as a DVR-3.
Want to learn more about this specific remote on the Comcast website?
Please see this web page on your company website to educate yourself
on the "Comcast Custom DVR 3" product:

[Link: comcast.com]

Also.. when you look at the remote, the newest one(Comcast Custom DVR 3)
has a red select button while the older one (the one I have now) has a
gray select button.

So with all of this info I have provided you, I expect to finally
learn how I can obtain the remote I am asking for.

William J


From: Comcast Ecare Atlanta <[email protected]
Reply-To: Comcast Ecare Atlanta <[email protected]
To: Bill J
Subject: RE: Web Form Submission: Change Service/Cable Boxes
(KMM26506136V21686L0KM)
Date: Sat, 30 Jun 2007 12:41:45 -0400

Dear Bill J,

Thank you for contacting Comcast. I am glad that you have written to
us regarding this issue, and I am certain that I can assist you.

Please visit our office to obtain the Comcast Custom DVR-3 remote.
If there are any available, we will be happy to provide you with one in
exchange for your current remote. Office locations area available at
www.comcast.com under customers.

We do not guarantee our remotes will control all television sets. If
all the codes have been tried and the search method too, then you
will have to use the remote that came with your television.

Please feel free to contact us if you have any more questions. You
may respond directly to this email. Thank you for your interest in
Comcast.

Thank you for choosing Comcast.

Sincerely,
Tiffany

Comcast Customer Care Specialist

Original Message Follows:
-------------------------

Thanks for your prompt response. Is there anyway I can contact your
office first to determine if they have this particular remote so I don't
have to travel, wait in line, and to only find that you do not have the remote?

This has already happened to me at your Green Briar mall office.

Sincerely,
William J



From: Comcast Ecare Atlanta <[email protected]
Reply-To: Comcast Ecare Atlanta <[email protected]
To: Bill J
Subject: RE: Web Form Submission: Change Service/Cable Boxes
Date: Sat, 30 Jun 2007 13:37:12 -0400

Dear Bill,


Thank you for writing back.

Unfortunately, our local offices do not have direct lines they can be
contacted at. You will have to make the trip down to the office to see
if they can replace your remote control.

Please feel free to contact us if you have any more questions.

Thank you for choosing Comcast.

Sincerely,

Jason
Comcast Customer Care Specialist


NOW I TRIED AN OLD EMAIL ADDRESS I HAD FROM YEARS EARLIER WITH A CONTACT AT COMCAST:

From: "Bill J
To: [email protected]
Subject: Need Help With Customer Service
Date: Tue, 03 Jul 2007 08:13:41 -0400

Anne,
Please read the entire email chain first. I am amazed at this. Is there anything you can do to assist me? I have been very patient and forgiving up until now.

From: Bill J
Sent: Tue 7/3/2007 9:34 AM
To: Pietrowski, Dennis
Subject: FW: Need Help With Customer Service

Dennis,
I am fowarding this email to you since Anne is out of the office. Any
assistance would be GREATLY appreciated.


From: "Pietrowski, Dennis" <[email protected]>
To: "Bill J
Subject: RE: Need Help With Customer Service
Date: Tue, 3 Jul 2007 09:46:06 -0400

Bill,

So you are needing a remote control?


From: Bill J
Sent: Tue 7/3/2007 10:38 AM
To: Pietrowski, Dennis
Subject: RE: Need Help With Customer Service

Yes.....
I am not asking for a replacement remote but looking to switch to
the newest remote for my DVR called the Comcast Custom
DVR-3 remote.
I currently have a HD-DVR at home and it has a remote control. It works
fine, but does not work with my TV because the remote is not compatible
with it. Comcast has another remote that IS compatible with my new TV.
Your company refers to it as a DVR-3.

Here is the actual remote I have been trying to obtain on your website:

[Link: comcast.com]

Also.. when you look at the remote, the newest one(Comcast Custom DVR 3)
has a red select button while the older one (the one I have now) has a
gray select button.

Thanks,
Bill J


From: "Pietrowski, Dennis" <[email protected]>
To: "Bill J
Subject: RE: Need Help With Customer Service
Date: Tue, 3 Jul 2007 12:40:18 -0400

Okay, that's what I thought was the issue. And did you take the actions stated
in the email...go to the local cable store or you'd have to schedule a trouble c
all stating the your remote doesn't work and that you need the DVR-3. Those are
the only two things you could do. Have you done that?



END... can you guys believe this? I love it when he asked "So you are needing a remote control?"
ENOUGH SAID! I GAVE UP!!!

Last edited by willjga on July 3, 2007 17:25.
Post 29 made on Wednesday July 4, 2007 at 07:44
Kupakai
Long Time Member
Joined:
Posts:
September 2006
230
While I don't want to discount an actual owner's claim that one of the new codes work (since I don't own one of these TVs), but I don't think even the new version of the remote include a code that will work with the newer Olevia TVs, like the 2,3, and 5 series. I looked up what type of signal TV/11331, TV/11144, and TV/11240 would be sending and none of the match what the TV uses. 11331 and 11240 does match the one the older models of Olevia uses, which is the same one used by TV/0178 that someone mentioned above.

Only known built in code so far that works with the newer Olevia TVs is TV/1610, as Edmund's been saying, and even the new Comcast remote does not have that. There is a new version of Atlas 5 DVR that has that code, but it is difficult to identify that version from the several other older versions of that remote that doesn't have it.

There is a way to get the Comcast remote to work with the newer Olevia TV, however, but it requires either buying or making a cable to hook up the remote to the computer. If you open the battery compartment, there is a 6 pin header above the batteries. UEI uses that to upload custom programming if needed. People over at JP1 site have figured out how to use the header to program the remote, including adding upgrades for new devices. Someone has already made the upgrade file for Olevia 2,3,4,5, and 7 series so it's only a matter of downloading the upgrade file and the applications for programming the remote, and using it to upload the upgrade file to the remote. If you are interested in doing this, start by reading this thread.
Post 30 made on Wednesday July 4, 2007 at 14:20
arekahtek2b
Lurking Member
Joined:
Posts:
June 2007
7
hey willjga, sorry to hear about your experience...i went through the same thing you did, but was fortunate enough to finally get my hands on it. You can imagine the disappoinment though when i found out none of the olevia codes even work. I did all that work talking to customer service reps, going to payment centers, sending e-mails, etc. and when i finally got one it still doesn't work. I was and still am extremely frustrated and wish there was an easier solution to this problem.
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