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Topic:
D HDTIVO rebooting
This thread has 6 replies. Displaying all posts.
Post 1 made on Wednesday October 19, 2005 at 22:16
B K'witz
Founding Member
Joined:
Posts:
January 2002
378
All of a sudden my hr10-250 started rebooting a few times tonight!!!

ANy thoughts-- ideas???

Am I doomed???

Please tell me no!
"Possession of a Lawyer is nine-tenths of the law"
www.kgglaw.com
Post 2 made on Thursday October 20, 2005 at 11:10
Spiky
Founding Member
Joined:
Posts:
May 2001
2,288
You can try checking the hard drive in your computer to see if something is wrong with it. But, if it is within the 1 year warranty they will replace it. You'd have to contact D*, even if you bought it at a different dealer. If it isn't the hard drive, this is definitely the route to go.

Some people have had success recovering a dying drive with a certain utility program that maps out bad sectors, but that is really just a patch. It can't actually fix a drive. I can't remember the name, but there are threads on it at the Community.
Post 3 made on Friday October 21, 2005 at 23:17
Mitch57
Active Member
Joined:
Posts:
June 2003
722
On 10/20/05 11:10 ET, Spiky said...
You can try checking the hard drive in your computer
to see if something is wrong with it. But, if
it is within the 1 year warranty they will replace
it. You'd have to contact D*, even if you bought
it at a different dealer. If it isn't the hard
drive, this is definitely the route to go.

Some people have had success recovering a dying
drive with a certain utility program that maps
out bad sectors, but that is really just a patch.
It can't actually fix a drive. I can't remember
the name, but there are threads on it at the Community.

Hmm... This concerns me. I am having direct TV replace my Dish system tomorrow with the HD and the HR10-250. I signed up for the $7.99 a month charge for the lifetime warranty. I specifically asked and was told that if any piece of equipment faild that they would come out and repair or replace that equipment at NO Charge to me.

I guess I better read the fine print!

They also told me that if I didn't sign up for the monthly warranty/service contract that I would have absolutley no warranty. Even if it died after the first 90 days of service I would have to pay for repairs/replacement.

This all came right from the "Horses Mouth" Direct TV.

Buyer be ware?!
Post 4 made on Friday October 21, 2005 at 23:54
Ernie Bornn-Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
29,841
Yeah, read the fine print. The person talking can be wrong.

I say this after spending the better part of an hour on the phone yesterday with DirecTV. My client wants a non-HD DirecTiVo.

First person tells me that they are $200 with a $100 rebate, and come in 40 gig, 80 gig, and 120 gig versions. After I ask her twice, the second time in REAL obvious terms, if I really can get a unit that records three times as much as the first one, for the same price, she tells me that maybe she gave me misinformation and she will transfer me to the proper department. She transfers me to billing.

The billing guy transfers me to installation. The call drops.

I was insisten on getting a direct number for installation before being transferred, and had to fight to get it, but now I can call back directly. I do so, and the person there does not know what the capacity is of the units that they have. She just knows that they can't guarantee any particular brand, or apparently any particular recording capacity. Cell call drops before coming to a conclusion.

Read the fine print!
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 5 made on Monday October 24, 2005 at 11:20
Spiky
Founding Member
Joined:
Posts:
May 2001
2,288
Idiots. Never assume the CSRs know what they are talking about. The HD Tivo has a one year warranty. The SD Tivo has a 90 day warranty. They got them mixed up. The repair/maintenance plan you are paying for will cover them, anyway, so no big deal. Frankly, the plan is a waste of money for a Tivo. You can get them repaired properly for $100 usually from 3rd parties, even the infamous HDMI failure for HD Tivos. Or, most repairs can be done yourself. They are a linux computer and people have hacked them through and through. More is known about the Tivo than Windows. Much easier for most to simply pull the hard drive out and fix/replace it themselves. I've only had 1 repair on my 3 Tivos. It turned out to be the internal power cable for the hard drive. Replaced it for $6 myself.

Ernie, that sounds like the new, non-Tivo boxes. They haven't sold Tivos like that before. Their decision to be the only seller of sat receivers is really bad. It's going to kill their customer service completely. Or already has.
OP | Post 6 made on Monday October 24, 2005 at 11:44
B K'witz
Founding Member
Joined:
Posts:
January 2002
378
Just as a follow up on my initial problem-- I pulled the plug on the Tivo and left it overnignht. D*TV tech support told me to do a complete reset , wiping out all the programming recordings etc before they would replace the unit. I went home, replugged in the unit and it has run fine since-- never did the complete reset. After I watch everything I recorded, maybe I'll do it as a house-cleaning procedure

This is my 3rd HR10-250 1 DOA and 1 hdmi failure in a week. This one seems to be running, and when it does, it's great. IR sucks, but there are enough "how to's" on here to fix that--

What is up with MPG 4 and our old units? Anybody really know?? Time frame?? MORE HD channels??
"Possession of a Lawyer is nine-tenths of the law"
www.kgglaw.com
Post 7 made on Tuesday October 25, 2005 at 13:48
Spiky
Founding Member
Joined:
Posts:
May 2001
2,288
MPEG4 cannot be decoded by the Tivos without major surgery and reprogramming of Linux. I wouldn't be surprised if somebody does this for fun, but I doubt it will be cost-effective for most. Actually, maybe it can't be done at all.

They are already showing commercials for the new DVRs, although just SD models so far. They are probably shipping any time, now. The HD models should be out next spring, although most expect that to be delayed again. MPEG4 basic receivers are shipping any day now, at least to Detroit, the test city.


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