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Help - Cant update TSU7000 - WinXP/Virtualbox on Win10
This thread has 4 replies. Displaying all posts.
Post 1 made on Thursday May 30, 2019 at 12:58
Robertsmania
New Member
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May 2019
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I have two TSU7000 remotes (which I love). Its been more than a few years since I last changed anything with them but I do have a couple features I want to change.

TL;DR - I get connection errors when I try to upload any changes from ProntoProEditNG running on my WindowsXP/Virtualbox system on a Windows 10 machine. I've tried different cables, usb ports, and both remotes and get the same error regardless. Is there something on the Windows 10 machine or VirtualBox USB settings that needs to be changed or drivers installed?!?


More details - I'm running Windows 10 and have a Windows XP SP2 system that runs in VirtualBox. I know for certain that this XP image is what I used in the past to run ProntoProEditNG and make changes on my remotes. I think the last time I did I was still running Windows 7 and a different version of VirtualBox. So at least those two things are different.

I'm running VirtualBox-6.0.8-130520-Win which seems to be the current version:
[Link: virtualbox.org]

When I connected the remote to the Windows 10 PC for the first time it did auto detect and install some default driver.

Running VirtualBox I see an entry for the ProntoNG in the USB settings and can connect that to the Windows XP system.

In the XP device manager I do see the ProntoNG show up as connected in its device manager on the USB hub.

Running ProntoProEditNG - SOMETIMES it does let me download the current data out of the device.  It has worked, but its not consistent.  Either the dialog box with the animated pumping cable appears and the progress bar moves and it does get the data - or the progress bar does not move and it eventually times out.

Regardless of whether it has let me download from the device - I have yet to have it upload from the software to the remote.  Every time it fails.

My suspicion is there is something I need to install on the Windows 10 machine as far as a driver for the Pronto, or USB settings that need to be changed to get the software to communicate reliably with the device.

Can anyone who has done this more recently than I have help me?
Thanks!!!
OP | Post 2 made on Friday May 31, 2019 at 17:56
Robertsmania
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3
There is an expansion pack for VirtualBox that adds USB 2.0/3.0 support and I installed that.

Once it had the USB 2.0 device driver installed, it seemed like the connection to the Pronto was more consistent. I could download the configuration from the device several times, use features like Test IR and all seemed to be okay.

So I made the changes I wanted and tried to update the configuration back to the device ... and it errored out mid way through! The dialog box on the computer came up saying the connection had failed. The Pronto beeped and then showed a screen saying the configuration was invalid or that the memory was corrupted, and would not respond to any buttons.

Gulp.
OP | Post 3 made on Sunday June 2, 2019 at 21:12
Robertsmania
New Member
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May 2019
3
In my parents storage there was an old Dell desktop computer that I was able to dig out and it was still setup with Windows XT.

I've been able to restore functionality on the Pronto that had the failed update, and go ahead and make the changes that started this whole adventure.

All is well again.

I would like to have an alternative and get a virtual system running on a modern computer that I can use in the future. I suspect that something has changed with VirtualBox and how the USB connections are managed. I'm going to look into VMware as an alternative - or is there something else that people are using now and can recommend?
Post 4 made on Wednesday June 5, 2019 at 10:53
411avatar
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October 2003
146
I have used VMware for several years, and it seems to work fine.
Post 5 made on Thursday August 15, 2019 at 09:32
DavidinCT
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September 2008
53
Agreed, I use VMware player... It's free (personal use) and it works fine. My Pronto VM is on Windows 7 x32 and I have it backed up to a few places, JUST in case.

Never a problem connecting the pronto TSU9800, or even my 9600 when I had it.

I have it setup with all my graphics programs, every little frame I use on my Pronto...


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