Your Universal Remote Control Center
RemoteCentral.com
Philips Pronto NG Family Forum - View Post
Previous section Next section Up level
Up level
The following page was printed from RemoteCentral.com:

Login:
Pass:
 
 

Topic:
Problems with RC9500
This thread has 7 replies. Displaying all posts.
Post 1 made on Tuesday July 8, 2014 at 09:42
Ash82
Lurking Member
Joined:
Posts:
July 2014
3
Ive just bought a second hand Marantz RC9500 from ebay, it looks as if it probably hasn't had much use for a while, I have put it on charge, but the charge lights on the dock only light up for the first five minutes, then go out. All the time the remote is on the dock its saying its charging on the info page. I tried to set the time a few times in the setup menus and it locks up every time, the only way I can get it back to being responsive is to remove the battery. I then tried to connect the remote to my computer via usb, but when using the Wizz.it 9 software, it just says the device is not connected properly. HELP!! have I bought a dud?

I have had a RC9200 and a RC5400 before, but haven't had these problems and it was a few years ago now.
Post 2 made on Wednesday July 9, 2014 at 21:36
texasbrit
Founding Member
Joined:
Posts:
December 2001
522
My guess is you need a new battery.
And what operating system are you using?
OP | Post 3 made on Monday July 14, 2014 at 17:06
Ash82
Lurking Member
Joined:
Posts:
July 2014
3
Im using windows 7 at the moment.
Post 4 made on Tuesday July 15, 2014 at 15:34
Stoobie
Long Time Member
Joined:
Posts:
April 2004
356
Did you install the Wizzit software BEFORE connecting the remote? That makes a big difference as to whether it installs properly.

Also you need to install it as administrator and I used XP compatibility to ensure it all worked.

Stoobie
RC9500, RC5400, RU940 & Pronto Neo, Windows Vista.
OP | Post 5 made on Saturday July 19, 2014 at 05:17
Ash82
Lurking Member
Joined:
Posts:
July 2014
3
On July 15, 2014 at 15:34, Stoobie said...
Did you install the Wizzit software BEFORE connecting the remote? That makes a big difference as to whether it installs properly.

Also you need to install it as administrator and I used XP compatibility to ensure it all worked.

Stoobie

Wizzit was installed before connecting the remote. Should the remote be connected while doing this?
Post 6 made on Monday July 21, 2014 at 17:32
texasbrit
Founding Member
Joined:
Posts:
December 2001
522
Read this thread...[Link: remotecentral.com] You can't just connect the remote under windows 7 because there is no usb driver.
Post 7 made on Saturday August 2, 2014 at 16:52
Stoobie
Long Time Member
Joined:
Posts:
April 2004
356
On July 19, 2014 at 05:17, Ash82 said...
Wizzit was installed before connecting the remote. Should the remote be connected while doing this?

It sounds like you did it correctly if you installed WizzIt first. Are you using 32 bit or 64 bit windows?

I'm not sure the software is compatible with 64 bit machines :o(

Stoobie
RC9500, RC5400, RU940 & Pronto Neo, Windows Vista.
Post 8 made on Saturday August 2, 2014 at 22:05
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,321
Wizz.it for the 9500, like PPENG requires XP 32-bit emulation to work properly. This is due to the driver file ProntoNG.sys that is required to communicate with the remote. It is not compatible with 64-bit natively.
Lyndel McGee
Philips Pronto Addict/Beta Tester


Jump to


Protected Feature Before you can reply to a message...
You must first register for a Remote Central user account - it's fast and free! Or, if you already have an account, please login now.

Please read the following: Unsolicited commercial advertisements are absolutely not permitted on this forum. Other private buy & sell messages should be posted to our Marketplace. For information on how to advertise your service or product click here. Remote Central reserves the right to remove or modify any post that is deemed inappropriate.

Hosting Services by ipHouse