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Topic:
RU990 (TSU7500) and Windows 7 Pro USB connectivity problem
This thread has 9 replies. Displaying all posts.
Post 1 made on Saturday April 5, 2014 at 07:28
Ray Proudfoot
Long Time Member
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I have a W7 Pro 64-bit laptop but despite running in XP Compatibility mode I cannot get my RU990 (TSU7500) to be recognised when I plug it into a USB port.

The PPENG software runs fine but it's very frustrating not being able to get the hardware recognised.

My ageing XP laptop won't charge its battery and although I could continue on mains power alone I'm concerned that laptop won't last forever and want a better long-term solution.

Others seem to have got things working via VMWare but isn't XP compatibility mode on W7Pro just the same?
Cheers,
Ray.
Post 2 made on Saturday April 5, 2014 at 15:28
Lyndel McGee
RC Moderator
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August 2001
12,319
Nope, compatibility mode is NOT the same. You actually should be downloading ASAP the Microsoft Virtual PC and the XP Pro image (with and without Media Center) prior to it being removed on April 8th.

Go here ASAP.

[Link: windows.microsoft.com]
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Saturday April 5, 2014 at 18:16
Ray Proudfoot
Long Time Member
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October 2012
16
Thanks Lyndel. Looks like I posted just in time.

I've downloaded Windows6.1-KB958559-x64-RefreshPkg.msu and I'm currently downloading WindowsXPMode_en-us.exe and WindowsXPMode_N_en-us.exe which I trust are the correct files.

Should I remove the XP Compatibility Mode I created in Windows 7 before running these installers?

And in what order should they be run?

Thanks!
Cheers,
Ray.
Post 4 made on Saturday April 5, 2014 at 23:27
Lyndel McGee
RC Moderator
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12,319
I believe there are steps they provide on the MS site.

Install Virtual PC and then put the XP image into it.

I believe LowPro has a post here on Win64 or Vista. If you cannot find it here, search in the Pro Forum as the issue you have applies to PEP1 as well.

[Link: remotecentral.com]
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 5 made on Sunday April 6, 2014 at 08:55
Ray Proudfoot
Long Time Member
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October 2012
16
Thanks Lyndel. Sounds pretty straight-forward. The link you supplied is helpful too. :-)
Cheers,
Ray.
OP | Post 6 made on Sunday April 6, 2014 at 09:59
Ray Proudfoot
Long Time Member
Joined:
Posts:
October 2012
16
I spoke too soon. I installed the VM software and then the XPMode package but Enabling Integration Features fails both on the launch of the VM and also when choosing it from the Tools menu on the Virtual PC menu.

Not sure where to go next. :-(
Cheers,
Ray.
Post 7 made on Sunday April 6, 2014 at 10:55
Lyndel McGee
RC Moderator
Joined:
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August 2001
12,319
Send LowPro an RC Mail. He has done this before too many times. What version of Win 7 do you have? Pro or Higher or Home?

I recently built a Win7 64 bit Ultimate machine but have not gotten software installed to it yet.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 8 made on Sunday April 6, 2014 at 11:25
Ray Proudfoot
Long Time Member
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October 2012
16
Thanks Lyndel, will do. It's W7 Pro.
Cheers,
Ray.
OP | Post 9 made on Sunday April 6, 2014 at 13:24
Ray Proudfoot
Long Time Member
Joined:
Posts:
October 2012
16
I've uninstalled XP Compatibility Mode and reinstalled the XP Mode software.

This time I was more confident because Integration Features were enabled.

However, it still refuses to recognise the Pronto when it's plugged into any of my 3 USB ports. I believe the reason is this posted by a Microsoft employee in relation to someone having a similar problem ...

Windows 7 XP Mode is not capable of detecting or recognizing USB 3.0 ports on the host system.  It is only capable of detecting and recognizing USB 2.0 ports.
Your system may have separate USB 2.0 external ports and separate USB 3.0 external ports, but XP Mode can only detect, recognize and utilize external USB 2.0 ports.


Does anyone know how I can 'downgrade' a USB3 port to USB2?
Cheers,
Ray.
OP | Post 10 made on Sunday April 6, 2014 at 13:42
Ray Proudfoot
Long Time Member
Joined:
Posts:
October 2012
16
Problem sorted!

Fortunately I had a USB / eSATA port on my laptop and this one is USB2. Plugging the RU990 into this has enabled me to install the driver and I can now finally program it on a W7 PC.

Thanks Lyndel for your help. I hope this is of help to others.
Cheers,
Ray.


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