I just picked up a used RC9500 and have been playing around with my own configuration. I have a couple of questions:
1. If I set the functions of the Vol+ and Vol- buttons at the very first Properties page, how do I get that to cascade down to any new device or page I create? Or do I have to program them for every device?

2. I'm pretty sure I've linked the directional pad buttons to up,down,left,right etc. for my TV remote, but when I try to use them, they just change the pages on the screen. What am I doing wrong?

For #2, go into the remote settings and turn off Cursor Navigation.

For #1, programm your volume hard keys on the System Page and then do not add any labels or actions to these buttons on each activity, including Home.

There is an FAQ here that may answer some of your future questions. The Editor should also have an excellent F1 Help file. Maybe not if it is for Wizz.it. I know I edited the one for the Philips remotes so I am aware that it was for sure very comprehensive. The topic you are looking for for #1 is called punch-through.

Thanks Lyndel.

I'll try #2 tonight. For #1, I tried that, but it doesn't seem to work. I play around with it more tonight as well.