Hi,
It would help if we knew a little more :o)
What operating system are you using? is it 32bit or 64bit? How are you trying to import the file to the remote?
If you save your RU960 PCF onto your PC, open
ProntoProEdit NG and drag the saved PCF into the blank screen/page it should open! You can then put it onto your remote. You cannot use the
ProntoEdit NG that you use with your RU960 with your new remote!
Failing that you could try PCFSwitcher (
from the files section) which may help.
Your Remote not being seen by the PC may be an installation issue with
ProntoProEdit NG because you must NOT connect the remote to your PC until after installation of the program as it causes problems. depending on which OS you are using you may need to install as "Administrator" in XP SP2 compatibility mode.
A search on here will tell you about those various issues.
Stoobie