I have install ProntoPro Edit NG onto windows 7 computer the edit program works but the RU980 handset is not recognised by the Windos 7 computer returning error Device not conected properly. please check connection.

On using device manager it shows unknow device.
when selecting update driver it returns no driver found.

where can I get a windows 7 Home Premium driver please?

This probably does not exist. The RU980 has not been supported for several years, since before Windows 7 existed. It is likely that Philips is not going to spend a single minute creating a driver for an obsolete product on a new computer platform.

I think your solution is to work on having your computer emulate XP. I've used the different programs on an XP computer with no problems.

Search this forum for Vista 64 bit and you will find that there are no drivers and will not be any drivers. However, you can run XP in a Virtual PC window and likely do what you need.

User LowPro put up a post about multiple ways to get this working and others have contributed.

Thank you both for your replies, I new I should have kept the old XP laptop as a back up.

Looks like trying to install virtual XP is best option.

I got round the problem by right clicking Prontedit programme or its shortcut, going to 'properties', then 'compatibility' tab, and running the programme in Windows XP (service pack 2) mode, hope that helps?

Even so, there is not driver support in Windows 7 for the remote itself, so you would still need to run PENG/PPENG within a Windows XP environment in order to be able to upload/download to the remote. That being said, it certainly would be far preferable to work on ones configuration file in Windows 7, then only using Windows XP Mode per downloading to the remote. Great tip gilbey666.

Hi,

I just installed the ProntoEdit Pro NG software on my Windows 7 Professional SP1 (32 bit) computer and the software as well as the drivers work without any problem. This is how I did it:

1. Right-click the file "ProntoProEdit NG Setup.exe" and select 'Properties'. On the "Compatibility" tab check "Run this program in compatibility mode for: Windows XP (SP3)". Click OK.
2. Right-click the file "ProntoProEdit NG Setup.exe" and selectand "Run as an administrator". The program will be installed. At the end of the installation you are asked if you are sure you want to install the non-signed drivers. Click "OK" and proceed.
3. Connect the Pronto to your USB connection (USB 2.0 and USB 3.0 both work) and you will see that the drivers are installed automatically.

I guess you shouldn't connect the Pronto before you have installed the software, because it will not find the correct drivers. If you already did, you should first remove the drivers, reboot, install the software and then connect the Pronto.

Success, Ben

Connecting Pronto to PC prior to installing the software is definitely a NO NO!!!!

I stand corrected. Good stuff. (-:

Thank you this was very helpful. The only small twist I would add to this is when you open Properties you can in fact also click Run As An Administrator in teh check box at the bottom. Then just connect your RU980 or whatever after the application is up and running. I really appreciate the assistance as I do not have an XP system any longer.

Ok, so I connected my TSU7000 before I got the software working properly. Obviously it did not recognize the the 7000, Ideas how I can fix this? Thanks Mike/KD9RG

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Guess you found my post about how to remove the USB drivers from the registry?

no. I'm not going to fight this on a 64 bit Windows 7 machine. I got a hold of a IT buddy of mine and just bought a HP 6910 laptop for $50 that has XP on it. Problem solved. Gotta love Windows. I'm a little afraid if I remove those drivers that its gonna create other issues. Will it?

Where is that post your talking about?