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Topic:
ProntoPro Edit NG and windows 7
This thread has 16 replies. Displaying posts 1 through 15.
Post 1 made on Thursday January 26, 2012 at 07:39
mattifor
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I have install ProntoPro Edit NG onto windows 7 computer the edit program works but the RU980 handset is not recognised by the Windos 7 computer returning error Device not conected properly. please check connection.

On using device manager it shows unknow device.
when selecting update driver it returns no driver found.

where can I get a windows 7 Home Premium driver please?

Last edited by mattifor on January 26, 2012 08:19.
Post 2 made on Thursday January 26, 2012 at 12:02
Ernie Gilman
Yes, That Ernie!
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This probably does not exist. The RU980 has not been supported for several years, since before Windows 7 existed. It is likely that Philips is not going to spend a single minute creating a driver for an obsolete product on a new computer platform.

I think your solution is to work on having your computer emulate XP. I've used the different programs on an XP computer with no problems.
We can't give you a good answer, or maybe any, without the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 3 made on Thursday January 26, 2012 at 18:58
Lyndel McGee
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Search this forum for Vista 64 bit and you will find that there are no drivers and will not be any drivers. However, you can run XP in a Virtual PC window and likely do what you need.

User LowPro put up a post about multiple ways to get this working and others have contributed.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 4 made on Friday January 27, 2012 at 11:59
mattifor
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Thank you both for your replies, I new I should have kept the old XP laptop as a back up.

Looks like trying to install virtual XP is best option.
Post 5 made on Thursday February 9, 2012 at 14:01
gilbey666
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I got round the problem by right clicking Prontedit programme or its shortcut, going to 'properties', then 'compatibility' tab, and running the programme in Windows XP (service pack 2) mode, hope that helps?
Post 6 made on Thursday February 9, 2012 at 16:47
Lowpro
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On February 9, 2012 at 14:01, gilbey666 said...
I got round the problem by right clicking Prontedit programme or its shortcut, going to 'properties', then 'compatibility' tab, and running the programme in Windows XP (service pack 2) mode, hope that helps?

Even so, there is not driver support in Windows 7 for the remote itself, so you would still need to run PENG/PPENG within a Windows XP environment in order to be able to upload/download to the remote. That being said, it certainly would be far preferable to work on ones configuration file in Windows 7, then only using Windows XP Mode per downloading to the remote. Great tip gilbey666.
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Post 7 made on Tuesday February 21, 2012 at 15:55
Simonetti
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Hi,

I just installed the ProntoEdit Pro NG software on my Windows 7 Professional SP1 (32 bit) computer and the software as well as the drivers work without any problem. This is how I did it:
  1. Right-click the file "ProntoProEdit NG Setup.exe" and select 'Properties'. On the "Compatibility" tab check "Run this program in compatibility mode for: Windows XP (SP3)". Click OK.
  2. Right-click the file "ProntoProEdit NG Setup.exe" and selectand "Run as an administrator". The program will be installed. At the end of the installation you are asked if you are sure you want to install the non-signed drivers. Click "OK" and proceed.
  3. Connect the Pronto to your USB connection (USB 2.0 and USB 3.0 both work) and you will see that the drivers are installed automatically.
I guess you shouldn't connect the Pronto before you have installed the software, because it will not find the correct drivers. If you already did, you should first remove the drivers, reboot, install the software and then connect the Pronto.

Success, Ben

Last edited by Simonetti on February 22, 2012 13:37.
Ben
*--*--*--*--*--*--*--*--*--*--*--*--*--*--*
TSU9300 & RFX9400; TSU7500; TSU7000
Post 8 made on Tuesday February 21, 2012 at 19:19
Lyndel McGee
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Connecting Pronto to PC prior to installing the software is definitely a NO NO!!!!
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 9 made on Thursday February 23, 2012 at 19:54
Lowpro
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I stand corrected. Good stuff. (-:
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Post 10 made on Monday September 24, 2012 at 01:20
robboz
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Thank you this was very helpful. The only small twist I would add to this is when you open Properties you can in fact also click Run As An Administrator in teh check box at the bottom. Then just connect your RU980 or whatever after the application is up and running. I really appreciate the assistance as I do not have an XP system any longer.
John
Post 11 made on Tuesday September 25, 2012 at 18:15
KD9RG
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Ok, so I connected my TSU7000 before I got the software working properly. Obviously it did not recognize the the 7000, Ideas how I can fix this? Thanks Mike/KD9RG
Post 12 made on Tuesday September 25, 2012 at 18:46
KD9RG
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.
Post 13 made on Tuesday September 25, 2012 at 19:12
Lyndel McGee
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Guess you found my post about how to remove the USB drivers from the registry?
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 14 made on Tuesday September 25, 2012 at 19:37
KD9RG
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no. I'm not going to fight this on a 64 bit Windows 7 machine. I got a hold of a IT buddy of mine and just bought a HP 6910 laptop for $50 that has XP on it. Problem solved. Gotta love Windows. I'm a little afraid if I remove those drivers that its gonna create other issues. Will it?

Last edited by KD9RG on September 25, 2012 20:15.
Post 15 made on Tuesday September 25, 2012 at 20:18
KD9RG
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Where is that post your talking about?
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