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Topic:
Anyone get Windows 7 to recognize a TSU7000?
This thread has 12 replies. Displaying all posts.
Post 1 made on Monday June 8, 2009 at 23:37
Rambler358
Founding Member
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I was able to get ProntoProEdit NG installed and working.  However, Win7 does not recognize the TSU7000 when plugged into the USB port.  I'm running the 64bit version.  Any help or info appreciated. :-)
Post 2 made on Tuesday June 9, 2009 at 04:26
Lyndel McGee
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11,929
You can only use the 32 bit Vista. There are edit drivers for 64 bit.

Try a search on:
Vista 64
...for more information.

Here's one thread.

[Link: remotecentral.com]

Note that the TSU7000 used a custom driver vs the HID driver used by the TSU3000. Therefore, Philips would have to provide new drivers for the new 64 bit OS which is not, AFAIK, on the roadmap.
Lyndel McGee
Philips Pronto Addict/Beta Tester
OP | Post 3 made on Tuesday June 9, 2009 at 11:38
Rambler358
Founding Member
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157
Thanks Lyndel - looks like it's upgrade time I guess. I'm thinking Harmony this time around, and I'm not about to give up 64bit because of a remote.
Post 4 made on Monday August 17, 2009 at 14:12
tokuro
Long Time Member
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10
how did you get ProntoProEdit NG installed on Win7? I had it working fine with Vista 64bit but can't get it to work at all on win7 (also 64bit).
Post 5 made on Monday August 17, 2009 at 16:29
Lyndel McGee
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I believe you have to run the Installer in XP Compatibility mode. Search for installer xp compatibilty for more information.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 6 made on Friday August 21, 2009 at 19:57
boomerang
Long Time Member
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30
Just for informational purposes, my TSU7000 is fully functional under the 32-bit version of Windows 7.

I actually did an upgrade to Windows 7 from within Vista 32-bit with ProntoPro already installed. When first connecting the TSU7000 to the laptop, it was recognized and drivers were automatically installed.

I understand the problems people are having are with the 64-bit version. As I said, this is just to let others know it can be done with the 32-bit version of Windows 7.
Post 7 made on Friday August 28, 2009 at 13:45
tokuro
Long Time Member
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10
version 1.1.2 does install on Win7 64bit. It gave me an install error at the end but it seems to be ok. I'm at work right now and cannot test the rest of functionality but this may be the only way to go...

i'll test it out later today at home.
Post 8 made on Friday August 28, 2009 at 14:07
rsblaski
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113
On August 28, 2009 at 13:45, tokuro said...
version 1.1.2 does install on Win7 64bit. It gave me an install error at the end but it seems to be ok. I'm at work right now and cannot test the rest of functionality but this may be the only way to go...

i'll test it out later today at home.

To clarify: The Pronto Pro NG editor will work on 64 bit Vista, but there are no drivers for the TSU 7000/7500. I have Vista 64 bit on one computer and 32 bit on another. While I am able to create configuration files on the 64 bit machine, I have to use the 32 bit computer to download them to my TSU 7500. The problem lies with the lack of 64 bit drivers.
Post 9 made on Friday August 28, 2009 at 17:44
tokuro
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yes, it does work just fine vista 64bit... i could not get it to work under win7 64bit.
Post 10 made on Tuesday October 18, 2011 at 20:07
bpc3733
Junior Member
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October 2011
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I just ran into the same issue, but there's a REALLY cool solution that is FREE. I just upgraded to a new PC with Windows 7 64 bit, and found that Pronto Pro NG Edit would *not* communicate with my devices. I didn't want to run (2) PC's, so I loaded Virtual Box (and the extension pack) from [Link: virtualbox.org], it worked like a charm! I created/loaded a Virtual PC that's running Windows Vista 32 bit, installed Pronto Pro NG Edit and now I can create/edit and download the changes to my devices once again. Amazingly easy and most of it was just using the defaults for creating the Vista virtual system.
Post 11 made on Monday November 7, 2011 at 10:08
Rehab Tech
Junior Member
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Regarding running ProntoProEdit NG on a Windows 7 machine, I may have a fix for you.
If you have Windows 7 Professional or higher, you can download an XP virtual machine from the Microsoft website. I found that it works well, but only with 1 out of my 3 USB ports (a USB 3.0-SATA combo - I have figure out why only this one works).
The only pain is that you need to manually attach the Pronto each time you plug it in through the USB menu in the Windows XP virtual machine. Other than that it works very well.
James Leslie
Independence Technologies
Post 12 made on Thursday November 24, 2011 at 15:51
shelz2
Lurking Member
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October 2006
4
See my post of today on how I got ProntoProEdit NG to work in Windows 7.
Since that program will let you edit both 7500 & 7000 config files, it should help with your 7000 issue.
If you have both a 7500 & a 7000 Pronto, though, be aware that you can copy buttons between their respective configuration files. But if you copy commands, the target Pronto just might operate slow as molasses. Learned that the hard way. :)
Post 13 made on Thursday March 1, 2012 at 03:11
ericmcfarlin
Junior Member
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February 2012
3
Thanks for the info, but I tried this over and over and over and it didn't work on my HP running Windows 7 Home Premium 64bit. However, I did get PPENG v2.1.7 to work and recognize my remote on my other computer running Windows 7 Starter 32bit. It's an Acer Aspire One (netbook 10.1") from WalMart ($149). Uninstall any previous versions of PPENG and go to your device manager and uninstall the Unknown Device. Now "Restart" your computer and download and install PPENG v2.1.7 first. Then right click on the shortcut and select "Properties" at the bottom. Then select the "Compatibility" tab. In the "Compatibility mode" section, select "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 3)". Then down at the bottom of the window is "Privilege Level", select "Run this program as an administrator". Then click "Apply" then "OK". Now double click ProntoProEdit NG then plug in your charged TSU7000. The driver will automatically install. Now download Firmware version 3.8.14 and open it with your TSU7000 connected to your USB and follow the prompts. This should work for you. Good luck. This new Windows 7 is nice but it sure is a PITA...


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