All those symptoms keep pointing at there being something else in the action list.

Only thing in the action list is:

"Learnt IR Code" and nothing else.

Is there a hard reset on this thing? I can try a hard reset and see if that helps.

I also tried downloading the orriginal .pcf back onto the remote, and then programed the 4 arrow keys on one of the devices, and same issue. Also this had one action only.

Thanks

Let me understand sometring, when you say reciver you mean you are using an RF reciver?

John I still beliving in a duration problem. I whoul go from .3 to .6 step by step.

If it does not work it can be a learn problem. How far did you spare the remotes to learn?

I am talking about an IR (not RF) Receiver. This is an HTPC (home theatre PC) with a Firefly Mini remote with IR receiver. Issue seems to be that when I press the buttons on the remote (pronto) that the IR Receiver does not receive the signal very quickly. However it receives it quickly when using the orriginal remote and other Touchscreen remote I have. I wish there was a place I could post an video. I would video how the light on the IR Receiver takes a sec before it registers the action from the Pronto, and how with the others it is fine.

Is the duration going to affect the speed at which the signal goes from the remote to the receiver (can it be sped up)? I know I am not great at explaining, so let me know if my post is confusing.

Thanks.

If there is a lapse of your gear to respond problably the code was not complety learned for the pronto or the signal has a start blast that the pronto cuted off.

Go to features and tips on how to learn IR.

Also you can try to use the other remote you have to send the IR to the pronto to be learned.

If this is what you are talking about

[Link: remotecentral.com]

then I have already done that, and tried them all.

Also tried using my other learning remote to program the Prono, but same result.

Wonder if this could be that the Pronto hardware is just not up to snuff, and cannot process info fast enough.

If it wan't for the 20% restock fee +shipping +insurance I would have sent it back (and the fact that my wife loves the remote).

I love the customization, but feels to lag. Can live with it in most cases, but the guide/PVR requires a faster communication that I am not sure the Pronto is able to handle. Maybe I am wrong, and there is an easy fix that I am just not seeing.

Just found out I have about a day to get this resolved. The store I bouth this from has a 14 day returned policy, and they show they shipped it on July 4th (no way they were working on the 4th). Anyway this remote seems laggy accross the board, especially on the items I listed in this post. I can live with it just fine on my TV, DVD, and receiver since fast navigation is not needed. But with the PVR guide and Xbox 360 (just configured it as well, and guess what..fast navigation is a no go here too).

Anyways, any responses to my issues would be greatly appreciated. I love the concept of this remote.

I e-mailed Philips a bit ago as well.

Again any help would be appriciated.

I'm nearly certain that is not correct.

The learned signals match the structure of a common protocol used by thousands of other devices. They are too consistent to be learning errors.


I'm don't know what, if anything, might solve this problem, but relearning the signals won't.

Maybe reloading the firmware into the Pronto.

I'll give that a shot.

John,

does your remote respond quickly to constant pushes of a button? Was wondering if I am expecting what this remote cannot do. Example, pressing channel up 6 times fast and it does up 6 time, and not 3. That sort of thing?

What exactly does the duration setting do? I think length of time the signal is sent. If that is the case then I need to go to the negative numbers since the issue is I press the button and it takes too long for my equipment to respond or like it wont stop so it can to on to the next item. (especially to the 2nd press. It is like it is waiting for the 1st press to finish up), but then again I am a noob with this remote.

Thanks again guys for this continued help. I think this remote could be awesome if I can get it working right.

Edit to my post. Just read the following from the TSU3000 review here which summerizes my issue. I know it is not the TSU3500, but since very similar....

"All buttons on the TSU3000 also have a troubling lag between the time they are pressed and the time the command is finally transmitted. While most remotes (including the original Pronto) operate on an instantaneous basis – the instant you make contact with the button is the instant the command begins transmitting – the Pronto NG has a quarter to half second delay on both LCD and hard buttons. The remote beeps instantly, but the command isn’t sent until later. Worse still, if buttons are tapped too quickly some commands are dropped – even if the remote beeped for each. Enter the digits for channel “185” in rapid succession and you may get channel “15”. Finally, the minimum transmit time on the TSU3000 is slightly longer than previous Prontos, further impacting how quickly buttons can be sequentially pressed.
"

I think this problem was adressed in the firmware updates.

I don't recall any Delay whe I had the 3000. I use the 7000s now and it has no delay or if does have I can't notice.

Ossocao,

do you have any devices, such as a PVR, that requires fast navigation? If so does it all work very fast if you press your buttons over and over again? Example such as I have mentioned with navigating the guide.

Reason I ask it this way is because on my DVD, VCR, Reciever, TV it seems great. But with my PVR and Xbox 360 where there is menu navigation it is sllllllooooowwwww.

The IR device on my HTPC definitly is not receiving the info as quick as my other remote sends. I am able to tell since the IR Receiver I have going to the PC has a green light when it gets the signal.

No complain about speed here in my home. My devices respond prompt, only when using RF I can notice a lag.

I don´t have either a PVR or an Xbox.

I just spoke with Philips, and they told me that this is the nature of this remote (TSU3500). Has to do with the quality of touch screen and the fact that the software goes through error checking to make sure the correct button was pushed and then sends the command. Not usually noticeable unless trying to go at a fast pace such as a guide.

If anyone knows of a workaround let me know. Also if the Philips tech is full of it let me know as well, and I will continue to try and fix my issue.

As for sending the remote back....I just got a big veto by the wife. She like the accurately labled buttons too much to give it up.

Thanks

I've never had a Pronto and wouldn't want to. My knowledge of IR signals comes from many sources, but my knowledge of Prontos comes only from RemoteCentral. So I'm not really an expert on that aspect of things. However, I don't believe the NG Prontos work that badly for everyone. If they did, I think I would have read more descriptions of those symptoms here.

On other questions I can conclude with much greater confidence that Philips tech support is full of it. In threads where I do know the right answer and someone manages to get an answer from Philips tech support, they are pretty consistently wrong.

Have you tried getting newer firmware and loading that into the remote? Lots of timing problems in NG Pronto seem (from various threads at RC) to have been much worse in older rev's of the firmware than they are now.


There was some thread a long time ago, in which an NG Pronto couldn't send the "900A" form of Pronto Hex correctly. It was fixed by just reloading the same firmware version that was already there, so the logical conclusion is that the firmware was corrupted in the remote. In other threads, I think problems with "900A" were fixed by going to a newer rev of firmware. All that was long ago, so I don't think current firmware has similar bugs.

You haven't tested enough to conclude you have a problem specific to the "900A" form. If so, then replacing the firmware is the best path forward. But if you really try that and it really doesn't work, and further testing shows there really is a problem with "900A" I can help you convert the signals to long form Pronto Hex without the consequences of the intentional bad learns (that you used so far, following others' advice, to get non 900A learns).

Johnsfine,

I reinstalled the firmware. It showed the same version, but it flashed anyway. I chose the option to load default pcf as well to make sure I started from scratch.

Same issue. Not sure what else to try. I had also decided to try the defaults and programmed the direction keys under the DVD setup to see if it was something in my PCF file I was using that might be corrupt. No luck. Still same issue.

Can't think of anything else to try. I have tried the following:

1) Programming from another remote (Sima SUR-25 touchscreen learning remote) that also works my HTPC
2) Programming from orriginal remote trying the tips from [Link: remotecentral.com]
3) Tried another IR Receiver in my HTPC
4) Tried different factory remote. Have several TV Tuner cards each came with a remote
5) Learning direct from remote to remote bypassing ProntoEdit software.
6) Flashed firmware. Had version on web, but flashed anyway. Now TV volume goes up by 2 every push. Fixed with duration setting.
7) Using default pcf as well as custom.
8) Called Philips Tech support
9) Using the short HEX and the Long Hex I posted here.
10) Decreasing and increasing distances from my HTPC
11) Placing meterial over the remote to reduce IR. Maybe I was digging here, but I was desperate.
12) I know there was other things, but cannot remember them all.

Here is the remote I am using. [Link: store.snapstream.com]

Here is what it controls.. [Link: snapstream.com]

Johnsfine, is there anything else you can suggest?

Thanks