My TSU7000 docking station had been working fine for years. Recently, when I tried to download a PCF from my PC to my TSU7000, I got the "Device is not connected..." error message. I tried reinstalling the Pronto software, tried manually updating the driver, and other advice from older threads of this forum. I stil kept getting "Device is not connected". In Device Manager, it just says something like "Unknown USB device". So, I plugged in the USB cable directly to the bottom of my TSU7000, and my TSU7000 was recognized, and I can now download my PCF file to the TSU7000.

My docking station doesn't appear to have any damage. When I dock my TSU7000, the 2 blue lights come on to charge my TSU7000. However, I get the "Device is not connected..." error when I try to use the docking station.

So, my questions are:

1. Any recommendations for how to diagnose the problem with my docking station?

2. Where can I get a replacement docking station for the TSU7000? I looked at Philips web site and ebay, and did not find one.

3. I have my old TSU3000's docking station. Theoretically, I've heard it should work. However, do we know for a fact that it is 100% compatible with the TSU7000, so that it can detect when the TSU7000 is fully charged?

4. I'm thinking of getting the TSU7500 since I need two Prontos in two rooms (maybe the Pronto Pro, but not sure yet...). If I get the TSU7500, can I use its docking station for both the TSU7000 and TSU7500? Is the TSU7500's docking station 100% compatible with the TSU7000?

Thanks.

I have never connected my USB cable to the docking station - I always connect directly.

If it still charges your 7000, why do you want another docking station?

Yes, currently, it's not a major disaster. It is more convenient though to use the docking station for both charging and downloading from the PC.

If the remote is charged, you still have to get out the USB cable and connect both ends. Am I missing some advantage to using the dock? Do you maybe leave the USB cable in place on the charger all the time?

Couple things to try:

* Plug it into a different USB port on your computer for testing.

* As far as I know the docking station is passive to USB; ie. it only routes the appropriate wires from the main docking station connector to the USB plug on the back, so I would look at the two connectors for possible damage.

* The DS3000 works fine (I've had a TSU7000 sitting in a DS3000 for several years now without issue), the only small thing is that the *remote* doesn't indicate on the LCD that it's being charged (by flashing the battery icon) but the station otherwise functions perfectly.

Thanks for the info, Daniel. I tried plugging the docking station to another USB port, but that didn't work. If I plug the USB cable directly to the TSU7000, my TSU7000 is recognized properly by Windows and the Pronto editor.

In my DS3000, the two leftmost pins are the same length. In my TSU7000 docking station, one of the two leftmost pins is shorter than the other. I wonder if that's the problem.

Thanks.

Yes, I normally leave the USB cable plugged to the docking station all the time. I have an HTPC in my home theater room that I also use for programming the Pronto.

The DS for the 7000 and 7500 is the same.

Lyndel - thanks for the info!