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Topic:
ProntoEdit crashes with Vista
This thread has 8 replies. Displaying all posts.
Post 1 made on Monday February 12, 2007 at 18:06
rkba_net
Long Time Member
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February 2007
13
I installed ProntoEdit using the Windows XP compatability mode... It installs fine however when I click on the Program icon I get the ProntoEdit splash screen for a second and then I get the error "Prontoedit had stopped working". Any help is appreciated.
Post 2 made on Monday February 12, 2007 at 18:43
mtgriff
Long Time Member
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July 2002
289
Did you also run the setup program as Administrator?
Harmony One
Post 3 made on Monday February 12, 2007 at 20:24
Peter Dewildt
Loyal Member
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6,307
If tried a search for "Vista" you would have found this thread:

[Link: remotecentral.com]

It suggests rebooting after installation. However, your problem may be different as you get to see the splash screen.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
Post 4 made on Saturday April 7, 2007 at 14:11
gpitts
Lurking Member
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April 2007
1
I am seeing a very similar issue, but my issue did not occur with my Vista upgrade. ProntoPro Edit ran just fine after I installed it under Vista. My issue began occurring AFTER I installed Norton 360. I had no issues with WinXP and Norton Internet Security. I've tried uninstalling Norton 360 but the problem persists.
Post 5 made on Saturday April 7, 2007 at 22:58
Lyndel McGee
RC Moderator
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August 2001
12,992
Try complete uninstall of the Pronto Software and reinstall. Make sure the remote is not connected to the computer when doing this.

If this is a TSU7000 and your computer is failing to recognize the remote, you will want to search for +Potential +USB +Issues for instructions on reinstalling the USB driver.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 6 made on Sunday April 8, 2007 at 11:11
billr317
Lurking Member
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April 2007
5
In addition to installing the app in compatibility mode, you will need to find the application and have it run in compatibility mode as well. I am pretty sure that is what I did to get mine to work!
Bill

tsu6000, tsu6400, tsu7000, tsu7500, tsu9400, tsu9600, tsu9800
Post 7 made on Sunday April 8, 2007 at 18:07
Peter Dewildt
Loyal Member
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July 2001
6,307
ProntoEditNG does not need to run in compatibility mode - only the install kit does.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
Post 8 made on Tuesday April 10, 2007 at 23:15
mralston69
Long Time Member
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April 2007
11
I had the same problems -I had to run BOTH the install and teh PROGRAM in Windows XP Compatability mode.
Post 9 made on Wednesday April 11, 2007 at 19:16
mtgriff
Long Time Member
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Posts:
July 2002
289
While I turned off User Compatability Mode (UAC) at work I left it turned on at home. I wonder if it has anything to do with my ability to run ProntoEdit without any problem on my home computer.
Harmony One


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