Updated: Feb 21, 06 11:38am est:

I've spent hours searching and reading and have not been able to solve my problem. Any help, either directly or a link, is greatly appreciated.

I want to revert from Firmware 3.9.8.0 to 3.1.15 to try and resolve a contrast issue that happened only after updating to firmware 3.9.8.0 using the latest version of ProntoEdit 3.0.8.0.

When I tried to revert back the first time, I ended up with a dead Pronto 3000. I was able to reinstall firmware 3.9.8.0 after 40-50 failed tries.

Now I am hesitant to try and reload the 3.1.15 firmware.

To clarify my issue:

After updating the firmware from 3.1.15 to 3.9.8.0 I loaded a new PCF using ProntoEdit 3.0.8.0. This resulted in a screen that could not be read because it was so washed out.

Usng the hard lighting button only adjusted the screen lighting in one inrement. Using the system tools settings "lighting" made no adjustment.

Specific questions:

1. What is the safest way to revert back to my previous firmware?

2. Could the ProntoEdit version be contributing to the contrast issue.

3. Is it possible the contrast issue at the time of firmware update is purely concidence?

4. Is there a concise list of contrast issues and fixes?

Thank you in advance for any help you can provide.

Regards,

-M

See above ^

bump

Maybe the reason no one has answered is because they were hoping you might press the link for a forum search and do a search using keywords such as

+3000 +revert +firmware

for the last 2 years in this forum.

Then, you'd have been able to search through the threads presented to find this one.

[Link: remotecentral.com]

The versions that are listed in the text of the first post are specific to the firmware version of the time. You will most likely have to use a newer version.

Lyndel

Lyndel

I did find that button called "search", and actually pressed it after entering +3000 +revert +firmware along with countless other variations prior to posting.

See my post, first line:

"I've spent hours searching and reading and have not been able to solve my problem. Any help, either directly or a link, is greatly appreciated."

I found several posts with fixes for specific firmwares, none of them mine. Having just spent hours with a dead, completely unresponsive remote, I was hesitant to try a firmware change that would end with the same result. I was hoping someone else had experience with the same issue using the same firmware and editor versions.

My problem is two-fold.

I ran into the firmware issue because of the primary issue, A washed out screen after upgrading editor and firmware versions.

I also searched for posts describing the contrast problem I am having with my 3000. However, after countless searches and hours of looking, I found none that appeared to be related to mine.

The issue I am experiencing appeared to be software/firmware related. I was looking for any history and hopefully a fix. I even asked if the issue could be coincidental.

I originally ran into my issue over the weekend, tried to solve it for two days using the archives here and finally gave in and posted. Worked on it another day and provided an update of what I was able to accomplish. Hoped for a response and continued to search for another three days through the forums here. Then bumped my original post

I posted for help out of desperation, not laziness.

Understand the desperation and frustration. Did not mean to beat you up.

This whole contrast issue is something that I've not yet seen reported. Could be firmware related bug but if so, I'd expect others to report it. PENG cannot cause this issue.

Maybe, it's the LCD on your remote going bad. Who knows?

Try holding down the backlight button on the side and using Page Up/Down. Does that adjust the contrast? Or is there a wheel on the side of the remote? I don't own a 3000 and hence am asking these questions.

The 3000 has a lighting button that is held down while using the page up down to adjust.

Usng this button in conjunction with the page up/down will adjust the screen lighting in only one noticable increment. Previous to the firmware upgrade, there where at least four (I think it was as many five) visible changes in screen lighting.

Using the system tools setting "lighting" made no visible adjustment at all.

As the problem happened immediately after the firmware/editor update, I attributed it to that. If I can identify it as a hardware problem, and know with certainty that simply replacing the LCD will solve the problem, I will not hesitate to order one.

However, I just want to be sure before spending the money. I would rather invest in a color version of the remote than spend money on a problem that can not be solved.

Here is my latest update:

Problem gone but, not solved.

I can not count the number of times I have reloaded my firmware and PCF but, this morning, my PCF is legible and is no longer washed out.

This was a frustrating experience and I wish I had a documented solution to share and for future reference but, I don't.