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Forums > Brands > Philips Pronto NG Family
Pronto 7500
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Topic:
Pronto 7500
This thread has 8 replies. Displaying all posts.
Post 1 made on Tuesday February 7, 2006 at 09:12
2528JB
Long Time Member
Joined:
Posts:		February 2006
53
Ok Iam not a computer geek. I find out that the old 7000 soft ware is not compatable with the new 7500. I find out I had to uninstall the 7000 software and then install the 7500 software. Now my computer will not communicate with the USB cable . Whats Up . I am using windows XP . How can I get back to programming . Right now philips teck support is non existant. Anyone???
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Post 2 made on Tuesday February 7, 2006 at 10:28
Lyndel McGee
RC Moderator
Joined:
Posts:		August 2001
12,999
Search for +Potential +USB +Issues for last 6 months and you'll find instructions on how to reinstall the driver.
Lyndel McGee
Philips Pronto Addict/Beta Tester
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OP | Post 3 made on Tuesday February 7, 2006 at 21:33
2528JB
Long Time Member
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Posts:		February 2006
53
THANK YOU . I will give it a try. Do you actually work for pronto. If you do , Do you know of any on line phone support. I have had no luck
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Post 4 made on Tuesday February 7, 2006 at 22:03
Peter Dewildt
Loyal Member
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Posts:		July 2001
6,307
If you had installed the latest 7000 software, you would have found it is the same as the software that comes with the 7500.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
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Post 5 made on Wednesday February 8, 2006 at 12:51
Gwylliam
Lurking Member
Joined:
Posts:		October 2005
6
i just ran into this problem myself all you need to do is reinstall the drivers either from the disk or phillips web site
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Post 6 made on Wednesday February 8, 2006 at 14:50
Lyndel McGee
RC Moderator
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Posts:		August 2001
12,999
No, I don't work for Philips. I did, however, beta test the 7000 for them along with Peter Dewildt and others.
Lyndel McGee
Philips Pronto Addict/Beta Tester
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Post 7 made on Wednesday February 8, 2006 at 22:55
roddymcg
Loyal Member
Joined:
Posts:		September 2003
6,796
On February 7, 2006 at 21:33, 2528JB said...
THANK YOU . I will give it a try. Do you actually
work for pronto. If you do , Do you know of any
on line phone support. I have had no luck

Like most big companies these days, there is very little, if any phone support availible. This site will be your best resource for help with your Pronto.
When good enough is not good enough.
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Post 8 made on Thursday February 9, 2006 at 12:36
Ernie Bornn-Gilman
Yes, That Ernie!
Joined:
Posts:		December 2001
30,104
On February 7, 2006 at 22:03, Peter Dewildt said...
If you had installed the latest 7000 software,
you would have found it is the same as the software
that comes with the 7500.

Okay, but which version?

Peter, please help me out with this issue. I put this in another thread but nobody has responded:

Along the way, though, I checked my version of PPENG and found it to be 2.1.4, datd August 5, 2005. The latest software in the Files section is labeled 2.1.1 and is noted as "updated September 18, 2005." Stranger yet, I downloaded this on the theory that the later date says more than the revision number -- perhaps Philips combined some programs and went off on a whole new numbering streak that makes no sense whatsoever -- then found that the zip file I already have is also named 2.1.1.

When you open and install the 2.1.1 zip file, do you get PPENG 2.1.4? Is this just a typo on the site? Am I about to screw things up if I install 2.1.1 because I will install a version previous to 2.1.4?

Thanks,
Ernie
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
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Post 9 made on Thursday February 9, 2006 at 14:31
Lyndel McGee
RC Moderator
Joined:
Posts:		August 2001
12,999
The version is incorrect on both the zip and on the Philips site. Philips site says 2.1.1 yet the version is 2.1.4.

Ernie, 2.1.4 is the latest. DON'T install over it.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
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