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Page 16 of 24
Topic:
TSU3000 touchscreen problem
This thread has 356 replies. Displaying posts 226 through 240.
Post 226 made on Wednesday October 25, 2006 at 22:28
Rich Greene
Lurking Member
Joined:
Posts:
September 2006
1
Well first time writer to remote central but have gottin alot of information of the site

I would like to say thanks to every body that is having problems with these tsu300 sad to say

I install all types of home automation equipment and have been doing it for years for a few diffrent companys here in MI witch comes to my story

I inquired a tsu300 off of a job about 6 months ago everything was awesome with the remote till one day no response to the remote touch pad

So I have been reading about all of the fixs and only one worked

I took it apart removed all necessary needs to get to the top right corner ribbon cable

poked it with a needle on each of the four contacts and what an amazing thing happened IT WORKS AGAIN I could not beleve it

I have to give one of the biggest thanks to all of you and you know who you are
THANKS
Post 227 made on Saturday November 18, 2006 at 08:14
Iresq
Founding Member
Joined:
Posts:
December 2001
102
I am having a similar, yet different problem. My screen works, just get un-calibrated. I have to push another part of the screen to activate the appropriate button. Don't think this a hardware problem. Suggestions?
Post 228 made on Saturday November 18, 2006 at 10:26
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
12,992
That cable affects the glass top of the screen which also determines where you are pressing. Hence, if cable is lose or not tightly connected, then calibration can be off or change simply by bumping the remote or exposing to different temperature conditions. Perform the fix and then post back if you still continue to have a different problem.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 229 made on Tuesday February 6, 2007 at 14:09
electron2248
Lurking Member
Joined:
Posts:
January 2007
8
Hi Everyone,

Long time lurker first time poster here! I have been looking at the 3000 for some months now wanting to join the party but nervous due to the know "issues" with the remote. I finally found a good deal for one on ebay (&125 remote and charger). I got it yesterday and it worked for about a half a day. Like many others my touch screen was non-responsive. When the remote was exposed to cold it would start to work again. I am on my way to the store to get a screwdriver and contact cleaner to try the repairs listed in this thread. I will let you know how that turns out. I was also wondering if any of you have any other suggestions as to what it might be. I have already tried the cleaning the screen, reloading software and firmware, downgrading firmware, changing to new alkeline batteris, etc. Any other input would be appreciated.
Post 230 made on Tuesday February 6, 2007 at 16:27
fransvdmb
Lurking Member
Joined:
Posts:
June 2006
6
Just an update on this method:

- It still works after 8 months;
- Do not buy a contact cleaner, but a needle!
- Puncture with "force" each contact spot 4 times.

Good luck.

On June 23, 2006 at 10:39, fransvdmb said...
I just had the same problem with my Pronto RU950/00 V3.2.
and could solve it with the "cleaning contacts" procedure.

However there seems to be some confusion about "cleaning
the 4 contacts at the top right of the screen" as there
is no connector or open/accessible contacts to clean.
The touch screen is connected through a flexible plastic
foil with 4 copper lanes, running from behind the screen
and which seems to be glued to the metal terminations
on the glass surface of the touch screen. I found it very
easy to restore good contact at the 4 points by puncturing
the 4 spots several times with a sewing needle. And the
screen works fine now. But I have no long time experience!
So I may have to repeat this operation eventually.

There is a lot of good information to execute this procedure
spread over several posts .

Below I tried to join the main pieces, and remember my
disclaimer: I do not take any responsibility of this fix
- you try it at your own risk! And you need some device
disassembly/assembly experience and a torx tool to execute
these steps !!!!

- Remove the 4 torx screws (size T6) at the bottom of
the Pronto;
- Open the case by runing your fingernails in the groove
and pry it open.

- Remove a 5th torx screw on the top of the circuit board
and remove the circuit board from the Pronto casing;
- Take off the green rim round the touch screen. The left
side can be lifted, but the right side needs pressure
towards the outside (near the mute button) due to a plastic
tab that fits in underneath. (reassemble it in reverse
order);
- Puncture de 4 contact spots 3 to 4 times with a sewing
needle, applying good pressure to reach the glass surface;
- Connect the rechargeable battery pack, or reassemble
sufficiently to put the batteries in and test. If no success
try to add a few additional punctures.

It worked at the first attempt for me! Good luck


Thanks to bongiornoa, PeraV, and many others.
Post 231 made on Tuesday February 6, 2007 at 21:38
electron2248
Lurking Member
Joined:
Posts:
January 2007
8
On February 6, 2007 at 16:27, fransvdmb said...
Just an update on this method:

- It still works after 8 months;
- Do not buy a contact cleaner, but a needle!
- Puncture with "force" each contact spot 4 times.

Good luck.

Glad to hear that it seems to be a permenant fix. I tried the needle trick and cleaned areas of the screen that are normally inaccesible and now it seems to be working again. Has anyone tried this fix and had it fail again after the needle trick seemed to fix it?
Post 232 made on Friday March 16, 2007 at 10:37
joe chip
Founding Member
Joined:
Posts:
February 2002
37
I have a RU950 which is basically the same as the TSU9000. The problem I have is that the ontrast on the touchscreen has gone, so that I can hardly read it. Everything else still works.

Any fixes for this?
Post 233 made on Saturday March 31, 2007 at 08:25
ossocao
Active Member
Joined:
Posts:
April 2004
637
On March 16, 2007 at 10:37, joe chip said...
I have a RU950 which is basically the same as the TSU9000.
The problem I have is that the ontrast on the touchscreen
has gone, so that I can hardly read it. Everything else
still works.

Any fixes for this?

I guess you have this remote for a while.

The problem is with the motherboard. There is a chip that makes the layer under the screen to turn fluorescent. After some years of use the chip loses his strenth. I was able to put LED light from Ipaqs int the two 3000s.

Is a hard mod to do. Belive me is better for you to sell your remote for parts and get an used one. A lot of guys will need your screen since is imposible to buy a spare.
Post 234 made on Tuesday April 24, 2007 at 10:45
joe chip
Founding Member
Joined:
Posts:
February 2002
37
Sorry to come back to you so late, but cheers for the info.

Just ordered a logitech remote as I tried to contact Philips about a repair and was told it wouldn't be worth it (ie would be almost as much as a replacement).

I have to say I'm not happy with Philips. This is the second time this remote has gone belly up. The first time it failed inside the warranty, but this time I was left high and dry. I think a year's warranty on a product like this is wholly in adequate. Ok, I've had the remote for a while now, but the problem first surfaced about 18 months after I bought it.

Not good enough, so I'm knocking Prontos on the head until Philips sort out their customer service. And I was a loyal customer. I had two prontos and was saving up for a colour model.

Oh well, their loss.
Post 235 made on Saturday April 28, 2007 at 08:36
ossocao
Active Member
Joined:
Posts:
April 2004
637
On April 24, 2007 at 10:45, joe chip said...
Sorry to come back to you so late, but cheers for the
info.

Just ordered a logitech remote as I tried to contact Philips
about a repair and was told it wouldn't be worth it (ie
would be almost as much as a replacement).

I have to say I'm not happy with Philips. This is the
second time this remote has gone belly up. The first time
it failed inside the warranty, but this time I was left
high and dry. I think a year's warranty on a product like
this is wholly in adequate. Ok, I've had the remote for
a while now, but the problem first surfaced about 18 months
after I bought it.

Not good enough, so I'm knocking Prontos on the head until
Philips sort out their customer service. And I was a loyal
customer. I had two prontos and was saving up for a colour
model.

Oh well, their loss.

The light issue was solved by Philips in the new series. The TSU3500 use led light now. A LCD touchscreen is a more fragil device, is what you pay for flexibility.

I still love the philips and I think the Harmony is a step down, but will do for most people. I almost gave up from the philips but moved to 7000 series.
Post 236 made on Saturday April 28, 2007 at 08:38
ossocao
Active Member
Joined:
Posts:
April 2004
637
On April 24, 2007 at 10:45, joe chip said...
Sorry to come back to you so late, but cheers for the
info.

Just ordered a logitech remote as I tried to contact Philips
about a repair and was told it wouldn't be worth it (ie
would be almost as much as a replacement).

I have to say I'm not happy with Philips. This is the
second time this remote has gone belly up. The first time
it failed inside the warranty, but this time I was left
high and dry. I think a year's warranty on a product like
this is wholly in adequate. Ok, I've had the remote for
a while now, but the problem first surfaced about 18 months
after I bought it.

Not good enough, so I'm knocking Prontos on the head until
Philips sort out their customer service. And I was a loyal
customer. I had two prontos and was saving up for a colour
model.

Oh well, their loss.

By the way what did you do with the 3000?
Post 237 made on Saturday April 28, 2007 at 16:23
joe chip
Founding Member
Joined:
Posts:
February 2002
37
Still got the 3000 (RU950).

Got the harmony and hate it. Someone said it's a step down. It's a bloody great leap down, and I can't get the RF to work, which was one of its selling points for me. To be honest, I thought of it as a stop-gap, but now I'm seriously considering sending it back as I just can't get it to do what I want and I feel like I keep butting my head against a wall.

Maybe I'll just have to bite the bullet and get a 960, even if I am still miffed at philips.
Post 238 made on Sunday May 6, 2007 at 20:31
K2 is Blue
Lurking Member
Joined:
Posts:
May 2007
1
Well, looks like I have joined a product know as a paper weight that was sold as a product of convience. Yes, I unpacked the Philips Pronto TSU 3000 inserted the batteries and the screen is frozen. It was programmed before I moved and now it just looks pretty. Resisting the urge to toss it ... I suppose needle it is now the order of the day. Is it really useless to even contact Philips regarding this problem or product? What are the best needles to use ... totally discombobulated. HELP!
K2 is blue about the screen freeze of his "new to me" TSU 3000 that was purchased from a home theater installer about a year ago when I was moving from VA to KY. Now I have a paper weight.
Post 239 made on Monday May 7, 2007 at 08:16
ossocao
Active Member
Joined:
Posts:
April 2004
637
Philips will send you a refurbished unit. The only real permanent solution is to change the touchscreen. But if you are in the US to get a new remote is even cheaper. The needle procedure can work sometimes but most of the time the remote stops to work again.

The problem is that your touchscreen is loosing the contact with the ribon.
Post 240 made on Tuesday May 8, 2007 at 12:02
BAC
Lurking Member
Joined:
Posts:
April 2005
3
Mine has gone belly up as well and Phillips USA seems to have NO knowledge of ANY repair program ?!?!?
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