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Topic:
TSU 7000 Firmware Update?
This thread has 81 replies. Displaying posts 16 through 30.
Post 16 made on Thursday May 20, 2004 at 19:50
ajlaban
Founding Member
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August 2001
128
Mine sits on the shelf too. Since it has no greater capacity than my 6000 for additional DVD graphics I may as well continue to use the older unit until Philips deigns to free up the second half of the 32mb memory.

I just wish I had known that -- I would have delayed my purchase until the 32mb was available (maybe at a lower price) but I thought that 16mb would be enough until the 3rd quarter. Little did I know that the 7000's 16mb was equivalent to the 6000's 8mb after the hardware overhead!
Post 17 made on Friday May 21, 2004 at 09:01
nweibley
Long Time Member
Joined:
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December 2003
21
Just a little note:
The TSU7000's manual (available online even at philips' site) specifically says it only has 16MB of memory available, software upgradeable to 32MB.
[Link: pronto.philips.com]
Also says only 16MB, upgradeable to 32MB via free software upgrade in Q3 2004... so don't bash philips for falsely advertising it, because they really are not.

That said, I do kind-of wish they would provide that dern firmware upgrade already!
Post 18 made on Friday May 21, 2004 at 16:43
jcl
Advanced Member
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January 2003
997
I think the site used to say Q1 of 2004 and they recently (last couple of months) changed it to Q3. Thats probably why most people are mad.
Jon
Too many toys, too little time.
Post 19 made on Saturday May 22, 2004 at 00:12
Lyndel McGee
RC Moderator
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12,316
Others do have a point. My HT dealer recently published an ad stating that the remote had 32MB of memory. They conveniently left out the disclaimer that only 16MB of memory was usable with the current firmware.

This dealer was using copy directly from Philips.

What I would hope is that the TSU7000 consumer is a smart consumer and does research on the purchase prior to dropping $600-$1000USD on a piece of equipment. I consider the purchase of a remote right up there with the effects available on a Surround Sound receiver. Do your homework!!! Education is the key.

I have since informed my dealer that they should be careful about using copy that is somewhat misleading and instruct their customers with regard to current specifications of the remote.

However, as it has been noted, the original documentation as well as Daniel's review on this site state that only 16MB of memory is usable with the current firmware.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 20 made on Saturday May 22, 2004 at 11:45
Ti-maniac
Long Time Member
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March 2004
156
I would just be happy with an update of PPENG. This software has TREMENDOUS difficulty downloading and uploading files to and from the TSU7000 requiring battery removal, reset, reboot, Save-As and numberous TIME CONSUMING ridiculous proceedures to download the latest pcf.

Sending files to Phillips does no good.
Post 21 made on Saturday May 22, 2004 at 14:17
ajlaban
Founding Member
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128
Lyndell,

I knew I was getting only 16mb when I purchased it (I did my homework). What disappoints me more than the delayed add'l 16mb is that the current 16mb is hardly a net improvement over the 6000's 8mb. Was I wrong in assuming I would get some additional software room vis a vis the 6000's 8mb. This forum had no info about that when I purchased. As a matter of fact I don't think anyone is saying that now except for me. It was really up to Philips to warn us.
Post 22 made on Sunday May 23, 2004 at 04:40
Anthony
Ultimate Member
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May 2001
28,401
yes/no/ maybe

don't forget that as the graphics get more complicated (colour and stuff) they take up a lot more space.
...
Post 23 made on Sunday May 23, 2004 at 13:18
Mark Linehan
Long Time Member
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Posts:
April 2004
29
On 05/22/04 11:45, Ti-maniac said...
I would just be happy with an update of PPENG.
This software has TREMENDOUS difficulty downloading
and uploading files to and from the TSU7000 requiring
battery removal, reset, reboot, Save-As and numberous
TIME CONSUMING ridiculous proceedures to download
the latest pcf.

Sending files to Phillips does no good.

I couldn't agree more. It's so time consuming and embarrasing to have to explain to the customers.
Post 24 made on Sunday May 23, 2004 at 13:47
ttark
Long Time Member
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Posts:
March 2004
59
This thread has 919 views so far, obviously many 7000 owners are waiting for this upgrade for many different reasons. I for one was disappointed when the last upgrade was for the 3000 only, I believe many people thought it would be for both as some of the replies indicated from some of the people in the know at that time. It seems like at times the 3000 and the 7000 should really have been in different forum to prevent some of this confusion. Answers to one really do not apply most of the time to the other. Just an observation.

Thanks,

Tim
Post 25 made on Sunday May 23, 2004 at 20:04
Lyndel McGee
RC Moderator
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12,316
Ooops. Wrong thread!!!

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 26 made on Sunday May 23, 2004 at 20:46
Peter Dewildt
Loyal Member
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July 2001
6,307
Ti-maniac, I believe that people having significant difficuly with downloading/uploading are in the minority. I have used two different laptops without problems. The most that has happened to me is that when I started doing some programming this week, the firts time I connnected it locked up with the screen on and I had to reset. After that no problems whatsoever.

I suspect that those who are having significant problems have some problems with their computers - either hardware, operating system or both. Philips can't be expected to ensure their product works with every computer in the world (but it should ensure it works with most of them).
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
Post 27 made on Sunday May 23, 2004 at 23:01
mrbill360
Founding Member
Joined:
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April 2002
93
Poor Philips. I have a 2.8 ghz PC with 1GB RAM. I plug in a USB scanner, Sony USB digital camera, Sony PDA. They do not lock up; they do not act flaky. Plugging them in via USB is not an adventure. It always WORKS.

Enter the Philips TSU-3000 and TSU-7000. They do work "most of the time" but can lock up 3-4 times in a row; reboots, etc., seem to matter little, more the luck of the draw. PENG and PPENG "exit" at the darndest times all on their own.

Even with less than optimal PC's, the USB implementation shouldn't be that hard to nail down - it seems to work quite well for other devices; except, of course, for the NG Philips remotes...
Post 28 made on Sunday May 23, 2004 at 23:57
nweibley
Long Time Member
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December 2003
21
Regardless of your computer's components such as RAM and CPU clock speed, a bad USB controller or shoddy USB drivers can mean some quirky behaviour. I for one have not experienced all of these USB problems you guys are... perhaps you should make sure you have the latest chipset drivers and USB controller drivers. Philips is probably piggybacking the USB system on an antiquated serial based system, but that is not to say that it does not work well... it just does not work quickly.

I don't think Philips is to blame for the USB quirkyness. As a last resort, I might try re-flashing my firmware to make sure it is a good clean burn, but other than that, the low occurance of USB problems is probably pointing in a direction other than bad implementation by Philips.
Post 29 made on Monday May 24, 2004 at 09:47
Lyndel McGee
RC Moderator
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12,316
I have yet to have severe upload/download problems with a 2.4GHz P4 home-brew system running either Windows 98SE or Windows XP SP1a. The only issue I used to have was on Windows 98SE when I task switched prior to the progress bar starting on a download. I have not seen this recently on Windows XP.

Heck, I'm even connected through a USB 1.0 hub with no problems. Even connected to the PC directly (using motherboard USB connectors) running USB 2.0, I still have no problems.

Lyndel
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 30 made on Monday May 24, 2004 at 12:40
mrbill360
Founding Member
Joined:
Posts:
April 2002
93
OK, once again for clarity. I have a 2.8 ghz homebrew based on an Asus P4T 533-C motherboard. But that's not the point. I have a printer, scanner, digital camera, Sony Clie PDA, USB mouse (D-Link hub for the things not plugged in-and-out, use the spare port on the motherboard (back of PC) for things that are portable.

I have never had one incident of lockup, error, no problem of any kind with any USB device, the Clie synchs up just fine every time, the digital camera has never had a single glitch. I've had this stuff for awhile.

Enter the Philips remotes. Problems. They do work most of the time or I wouldn't have them - but there is always a bit of unwelcome anxiety when uploading or downloading to the remote; will it work? It does, most of the time, but then again, it can - and does - lock up, sometimes an error during the ul/dl process, sometimes a locked up remote itself. The remotes themselves are very stable on their own; it is usually the ul/dl process that causes the remote to go into "reset me or else" mode. One recent favorite was on the TSU-7000 where the remote was left with the hard button backlight, "not too bright" anyway, at half of that brightness. I didn't even notice it, except I went to use the remote and it was non-responsive, then noticed the dim light. Reset did the trick.

I see a lot of apologizing for Philips. Why? Worldwide purveyor of electronics goods; yet the USB interface stability is beyond reach? I don't think it's reasonable to start cutting into Philips NG ownder's PC capabilities... I'd be interested to hear other views - are your other USB devices flaky? Or is it your TSU-X000?

Philips Pronto NG experts tell me, is there something so radically more complex in the USB data transmission that a poor USB implementation by my motherboard manufacturer would create over that of the other USB devices I use with not a hint of a problem? My point is that all roads do not lead to inept PC's - though I see that repeatedly given on this site whenever there is a problem.
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