I am havin problems connecting to my pronto I get a error RC device not connected But it clearly is I am using a key span com to USB which I have already read that it's suppose to work fine so, I decided to test my pronto cable to the pin-out on the FAQ page and it too seems to be fine I am using window XP If that matters I have check and changed my port settings in my device manager But still no lucky Can anyone give me another suggestion PLEASE!!!!!!!!

Did you wake up the remote before you connected to it?

Best way for me is to press and hold the back light button until the communitcation starts.

Rob

I did try it, and still no luck any other suggestions? Do you know how to change the com port setting on the pronto editor (is thier a way to do that?) Any suggestion would be great

Windows XP works fine, no problem there. But, there is no way to change the com port within the program. It automatically searchs for the 1st open port. However, it's been my experience that anything other than com 1 being open is a problem. Couple of thoughts:

1 Make sure you have any active sync SOFTWARE turned off - such as PDA software.

2 You could try TONTO, available here: [Link: giantlaser.com]. It's much less fussy about communications. If Tonto doesn't find the remote, I'd suspect a problem with either your adapter or the adapter's setup.

Go into the properties of the Keyspan unit in the Device Manager and make sure its set to Com 1 and that the baud rate isn't at max.

9600 baud is the acceptable limit.