A client decided he wanted a second Pronto after the 1000 had been discontinued, so we got him a 2000. All has been well.

He had a charger for the 1000 but just used batteries for the 2000. About a month ago we finally got him a battery pack for the 2000. For what it's worth, the old one was made in France, the new one in China.

He is not sure that the charger is working. It turned out that the 1000 is working perfectly but the contrast had accidentally beent turned to zero, so he had no display.

But the 2000....

When I looked at it, the battery meter was at 50%, then dipped to about 2%5, then sort of randomly went back and forth between the two. I expected that if the battery were charging, the meter would bump up to a higher indication when I put it on the charger. The charger light came on, but the meter stayed the same.

Taking the remote off, it went dead. Turns out that if you tap it slightly, left to right, the remote loses power and resets (to the custom ccf). The 1000 can be jostled much more and not lose power.

Huh? So I scraped the battery and remote contacts on the 2000. No difference.

I put the China battery in the 1000 and could not get the charge light to come on. The France battery worked perfectly in the 2000, and the remote is just as robust against jostling as the 1000 with the France battery in it.

So...
anybody hear of these new batteries having flaky internal contacts, or something?

There IS no indication on the remote that it is receiving a charge, right?

Both remotes showed a full charge on the old battery, so I could not see how it behaved when attached to the charger. Is it normal for the meter not to jump up when the charger is attached? I would think the voltage during charge would look like a full charge.

Thanks for your thoughts on this.

I guess that I am one of the lucky ones to get a battery from France. Mine works perfectly (NOT prefectly). As far as the meter showing "fully charged" when on the charger. I don't think it would. Since the charger uses a different set of contacts on the pack than the remote does. The two silver contacts the remote uses. While the two smaller gold contacts, the charger uses those.

Also, you could try my little trick that I haven't told in a long time......

Press and hold the icon at the top of the screen for two seconds.

Scroll down to set up page 2.

Click on "Level" to adjust the light level even if it doesn't have the light sensor.

Bring it all the way down to the left, (nothing).

Take the battery pack out for 2 minutes.

Replace the battery pack, wait for the start up.

Go back to the set up menu to check the battery indicator and to check on the light level. Most of the time the light level should go back to where it was before you did all of this. Some times it does not.

Rob

Kingof,
what is the purpose for your little trick? I see that it sometimes resets the light meter. My difficulty seems to be related to charge, and your trick's description does not address how it relates to that.

I learned this trick from another web site that I use to go to all the time before I started coming here. Of course I thought it was weird too. What it does is to "reset" the battery level meter. I do not know how it does it, but it does work. Remember, for regular AA batteries, you are pushing 6 volts into the remote. While with the battery pack you are only pushing 4.5 (or something like that mine is so warn off I can't tell what the .X is) Basicaly, the meter is made for regular AA batteries. That is why the meter shows half full or whatever. And my little trick some how helped it.

Rob

Also note that the 2000 is known to have some "issues" with reading battery levels correctly. Sometimes the contacts inside the remote are to blame. (For what it's worth, my 2000 has NEVER shown the right battery level and I've tried *all* the tricks).

Thanks, but...no change.

I tried the light level trick. At the start, the light level showed FULL. When done, it showed FULL. No change.

However, I realized that I had not paid attention to ONE detail: this client had a TS1000 and a TSU2000, and I always just opened the file as a TS1000 file and downloaded it into the remote. I figured that since it was not too large for a 1000, then it ought to be just fine to feed to a 2000.

Well, Lo! and Behold! Today I properly crossed that T and dotted that I, and I opened the file as a file for a 2000, then downloaded it into the 2000. As soon as it was done, I brought up the battery meter, which showed 100%. In the last two years since I sold this unit, I have never seen it above 50%.

So, does anybody know if it had something to do with this 1000/2000 issue, or was it just luck?

See how long it lasts... downloading a file reboots the remote, which is one of the ways to get it to show full (obviously not every time you tried, but...)

Daniel,
thanks for the heads-up. That never occurred to me because the meter never showed above 50%. But also, I can't say I looked at in the last two years until the client started thinking he was having trouble with it.

I left him using that as his main remote five days ago and he has not yet called to say that anything has gone wrong.

Apparently I didn't fix no problem, and that is exactly what I mean!