Hi All,
Well, after 2 months of faithfull service, it looks like my Pronto bit the dust. I received my recharger the other day and when I installed the battery, the Pronto booted up and then locked up at the Home Screen. It will not come out of that screen. It will only respond to the 7 buttons but that is just with a beep. I placed the Double AA batteries back in, and the same thing. I even reset it a few times and it just stays locked at the Home Screen. Additionally, the LCD display has black lines going through the screen from top to bottom. It looks like the words and graphics are comprised of dotted lines.
Anyone ever see this before???

One thing I noticed is that if something gets really corrutped (enough that you can't get to the setup screen) you can't do a factory reset (which is probably what you need to do).

There must be a trick to do a factory reset with out going through the setup menu. Like holding down a hard key while you insert the battery or some such combination.

Maybe "Mr. Helpful" can help.

Just to be unambiguous, you have tried the reset button (paperclip through the pinhole in the back). I think that's what you meant, just wanted to be sure.

When all else fails, try this: Take the batteries out, and with them out, carefully connect the terminals in the battery compartment together with something metallic (like a paperclip). Leave it for a few minutes, then put the batteries back in.

I know that sounds bizarre, but the Pronto draws so little current that you have to discharge the capacitance of the device itself to really make sure nothing is powered...

The only time that the reset button hasn't worked for me, this technique did the trick.

Aside from that, the 'reset' button is a real, honest-to-goodness reset. If it's having no beneficial effect, either a) the reset switch isn't working, or b) the OS in flash somehow got corrupted. Either way, if things are that bad, there's not much that can be done except to exchange the unit, I'm afraid.

I assume the 'Pronto-Edit' will provide additional
diagnose/repair facilities within it....correct?

I believe you when you say the reset button is a honest-to-goodnesss reset. But it does not clear the system to factory state, correct?

The reset to factory conditions that is in the setup menu which is more analogous to a "format your disk drive and reinstall the OS".

But what if you can't "boot" (for what ever reason) so as to get to the "reformat" (factory reset) command. Does the shorting the battery terminals make it "reset to factory" state or is this just a "colder" reboot (i.e. same as using power off on a PC instead of reset button).

Just curious.

No, the reset button isn't a 'factory reset'. A 'factory reset' overwrites the CCF with the default factory one, clearing out any changes you've made. Not what you want to happen every time a reset is necessary.

However, many things are checksummed when Pronto is reset to check everything is right in its little world. If something isn't, you'll get a dialog and the unit will do a 'factory reset'. If things are so bad that that mechanism doesn't work, the unit will have to be exchanged. Hasn't happened yet, to my knowledge. Should be an extremely rare occurance (I've learnt not to say something will never happen :-)

Shorting the battery terminals just makes sure you get an honest-to-goodness power on reset, it doesn't cause a 'factory reset'. Otherwise there would be a danger of losing your settings when you changed the batteries - and what would have been the point of using flash memory? :-)

Thanks to all for your suggestions. Unfortunatly, this Pronto has seen its last day. :(
It will not go into another screen. It just stays in the Home screen. I have tried the suggestion from "a helpfull person" and the result was unchanged. There must be somekind of hard reset on this thing besides the paper clip thing.
I knew I was in trouble when the paperclip reset didn't do anything. My dealer is going to send me a new one, however, he has none in stock. They go as soon as he gets them in. Oh Well, I will use the universal remote that came with my EAD Ovation until my new Pronto comes.
Thanks again for all the suggestions!!! I appreciate it.