Just downloaded a ccf, and it came up with the Corrupted CCf/Revert Screen; pressed the revert button, and the 5200 went into a 2 second interval beeping. Tried to reflash the firmware but update stoped after pressing the reset button. Disconnected battery, and later reconnected it, without resolution of the problem.

Tried to reflash on another computer, and firmware did successfully reflash. But download of another, previously good, ccf failed. Tried again, and it succeeded.

I wonder if the serial connection in the unit (or the cable?) has on its own become buggy....

Can't fathom what else may be causing the problem....

Wonder what others think re what the culprit may be.

This message was edited by drhb on 03/23/02 23:04.42.

Harris,

Could be just a coincidence. Million monkeys banging on a million typewriters for a million years and one of them is going to come up with Shakespear.

The things I'd suspect based on your description, would be the cord, the software, or maybe the remote itself. The easiest thing to do is reinstall the software, maybe it got corrupted somehow. If it keeps happening, try a different cord. The thing that makes me think it was coincidence is that on the second computer (although a ccf failed a download) it didn't give you the corrupt ccf warning.

Jim L

Jim, Thanks for getting back. I wasn't clear in my description re the corrupt ccf warning: it was indeed on both computers. Each time I got the error message, the revert button resulted in a lockup followed by the regular, 2 second interval beeps (and failure to reload the original Marantz ccf). Yet on the alternate computer, at least after several attempts the firmware reflashing worked, as did a subsequent ccf download. I suspect as you guessed, the cable may be marginal. I didn't do anything to it, so I can't imagine how it could fail. Yet the only two constants are the remote and the cable.

Do you know if COMP USA or Radio Shack has an equivalent cable, or anyone else (Best Buy, etc), vs having to go the mail order route...?)

Anyhow, after I get another cable wherever, I will post the findings re if it solved the problem. Hopefully it will...:-)
Harris

This message was edited by drhb on 03/22/02 19:16.58.

I had similar experiences [quite a few times, actually] with my 9200. I frequently get errors because TSS can't read the current config or there's an error downloading the CCF. Sometimes I get the revert screen (which is always accompanied by a locked up remote), other times I don't. Funny, but when I reflash the firmware, the same CCF that was having all the difficulties loads fine (at least so far). I've played around with configuring the serial port on the computer quite a few ways. Didn't make any difference.

I've also had the case where a CCF download failed, and I immediately tried to download again and it succeeded. And sometimes TSS reports there was an error downloading, but as far as I can tell, the download worked OK.

I didn't have these problems with my 5000i. If it happens again, I'll try the serial cable from the 5000i and see if it makes a difference. If it does, I'll post again.

Mike, This sounds EXACTLY like what I am encountering. Amazingly, I too had a 5000i, and as well, it never happened on it either. I also thought of something with the serial port, but since it happened on two systems, it is unlikely. However, on my alternate system, the problem occurs much less frequently. On my original, main system until this morning, I NEVER encountered the problem. Go figure...

I would greatly appreciate your posting your findings with the 5000i serial cable, to help narrow down the problem. It would be a big help.

At the moment I can't think of anything else to try. I will search around for a cable this weekend, to see if it will solve the problem.
Harris

Harris,

I've had that happen once only on my 9200. I rebooted the computer and it's never happened again. I'd suggest uninstalling and re-installing the software. If you're going to look for a new cable, I believe some digital camera cables will work fine. This info's in the FAQ here: [Link: remotecentral.com] probably cheaper than going to a Pronto/Marantz dealer.

Jim L

Jim, Thanks indeed! I think that is a great idea re uninstall/reinstall of the software. I will be trying it now and will post the results.
Harris

Jim, No luck.... I did a reinstall and found no difference; the remote does not get recognized, although the com port is open. On the alternate computer, at least some of the time I can get a ccf to get downloaded without the problem. Making this so confusing is as noted, that NOTHING changed when the problem started to occur; ie, no changes to the computer or the cable.
Harris

Hey,

Are you sure you don't have anything else trying to access the same COM port (E.g., Palmpilot stuff)?

I have an Ericsson R380s, when the sync software is running (it loads itself on startup), it caused problems with my pronto. It's worth checking.

Oferlaor, thanks for the heads-up. Unfortunately, I didn't see any device trying to access this port. Note that the dialogue box on the computer indicates that the RC device isn't responding. On my alternate computer, it does recognize the remote, but only works for one or at most two downloads, before locking up with the Revert message...
Harris

This message was edited by drhb on 03/24/02 00:10.03.

I have had the same problem as well, on my 5200. In addition, on my main computer which has been used for 4 years (on the T1000Pronto, the RC5000Marantz, the RC5000I Marantz, and on the 5200 with original firmware) without ANY problem, since upgrading to the newest firmware the problems began. First was the inability to recognize ANY connection to the 5200 on the main computer which, as noted, had always worked fine in the past; the only way to get a connection at this point is on my 2nd, alternate computer. On the latter system I get the bad ccf message, with the REVERT to original configuration screen. Reflashing the firware fixes this, but only for one or two ccf downloads. Then the problem returns.

I have a strong suspicion that these intermittant problems relate to the NEW firmware just released. Since I started getting these problems AFTER upgrading, this is why I think there may be a connection.

Does anyone have an opinion on this??

This message was edited by drhb on 03/23/02 23:27.12.

I work in a custom installation department at a high end store. My personal 9200 has never communicated with my Gateway2000 no matter how I configure my ports, even with a new serial card added. I have had no problems with the laptops we use at work and my remote, but I have not downloaded the firmware for the 5200 made available this month.
A fellow employee friday had this exact problem with a customers 5200. I will post monday if he had the latest firmware update, although I feel sure he did. Smells like the update to me.

Jayverni, I am curious as to whether we will get a consensus here....

How many others have had these issues appear and/or worsen with the installation of the new firmware???

Harris,

Can you upload the old firmware and see if the problem clears up?

Jim L

Now that I think about it, I've never had a problem re-downloading the firmware after getting the CCF download problems on my 9200, and that download takes lots longer (like more than 10x) to complete than the CCF's. And of course, part of that download includes loading a CCF. Curious...

Another thing I've noticed: When the CCF download goes fine, Touch Screen Setup completes the "Generating 9200 Configuration" rather quickly. It seems to take lots longer just before an "incident". I wonder if TSS is sometimes generating a bogus download and that is corrupting the firmware somehow.