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Topic:
Primer - Avoiding Initial Docking Station Problems & Help to Cure Them
This thread has 20 replies. Displaying posts 1 through 15.
Post 1 made on Thursday December 13, 2001 at 10:49
alpha2data
Founding Member
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June 2001
622
The purpose of this updated post is to help avoid initial problems out of the box right at the onset of the original installation of the NiMh pack in the Pronto and/or to provide a detailed background and factual basis for de-bugging an installation already completed that has gone south on you.

I am recommending the very first step you take with a new NiMh pack is to take an eraser and clean the two outter flat nickel surfaces. It appears that somewhere in the manufacturing process in France or some kind of inter action between that surface and the plastic bag, an invisible film coating builds up on those two surfaces and acts as an insulator.

The Pronto takes power from those two contact points and the NiMh gets charged via the two gold/copper colored points. So, you can have a fully charged NiMh pack but a flashing low battery warning on the Pronto. In the past people have removed and re-inserted the NiMh and that appeared to bring it back, but the problem would re-occur.

I believe that this is due to the fact that re-inserting the NiMh causing a thin line scrape from the contact in the Pronto battery bay that gets through the coating. Therefore it works, but any slight shifting in use makes the problem raise its head again.

The above advisory aside, it is most important when intially installing the NiMh pack, do NOT have the bottom inside edge of the NiMh pack touching the bottom of the tray in the Pronto until after you have almost completely swung in the NiMh pack per the following.

Align the four springs so that they are seated in the indentations in the NiMh pack and without the bottom edge of the NiMh toughing the bottom of the battery bay, push downward on the NiMh pack against the springs, this may take some pressure, and rotate the it straight in toward the Pronto battery bay.

Once the NiMh pack is perfectly parallel and in position, if you slowly release the downward pressure on the springs, the NiMh pak will move toward the contacts along the upper edge of the battery bay and the center plastic tab will be in perfect alignment.

At that point you may have to push down on the large outter surface of the NiMh pack to fully seat it into the battery bay depending on how you handled the prior step, but you should not have the problem of mis-aligning/bending the small contacts since they should already be in alignment.

Using the above method you will not chance scraping the lower/upper inside edge of the NiMh pack on the contacts in the area of the upper edge of the battery bay, but actually wind up applying the intial pressure with a vertical motion as opposed to a downward motion.

This is a LOT harder to write than do. So, I hope you all get the picture.

You may also hear a snap/click as the as the upper plastic tab on the NiMh battery fits into the bay, but it should not be the "scraping" sound that some have described.

If you get scraping, there is a good chance that the upper edge of the NiMh pack was too high too early with respect to the distance from the springs due to insufficient downward pressure placed on the springs, and you will most likely then have the problems that people are describing.

This is due to the fact that a mis-alignment seems to be created if the "swing in pivot point" is too low. That mis-alignment will then cause undo pressure and scrapping against the contact points in the Pronto battery bay on the opposite side of the springs.

The presence of the s/n tag should not have anything to do with this issue as has been mention in some other posts.


Some additional intelligence:

A flashing led is indicative of three conditions. A bad NiMh, highly unlikely if a new one or less than a couple of years old, too high a temperature, or a mis-aligned NiMh in the battery bay.

The voltages across the four gold/copper contact points on the DS1000 itself are from left to right: _prox_ 16.7/- ref/+5.0/+.5 (I will edit that more precisely in a little bit)

The term stabilized on the transformer refers to the plug construction and not the voltage output which states 12vdc but meters at prox 16.7 with no load.

There are two different transformers. A 12vdc 700ma unit branded MEI and a 400ma unit branded with Philips name. The 700ma unit appears to only be used by Philips when they are out of the 400ma units. However, the label on the bottom of the DS1000 state 12vdc 700ma.

Last, I rarely see a truely "bad" DS1000. It's a prox .004 percent occurance and yes, it does happen, but it's normally a question of proper fit/installation/clean surface initially.

-Bruce
alpha2data
on eBay


All text, code, or research results in this post Copyright©alpha2data. Postively no commercial use permitted.
A reward will be paid for reporting a violation to Reward All rights reserved. Dec 13, 2001

This message was edited by alpha2data on 02/09/02 12:37.35.
Post 2 made on Monday January 7, 2002 at 16:19
Paksen
Founding Member
Joined:
Posts:
November 2001
21
I read Bruce's Primer on the Pronto Docking Station and battery.
I'm still having some problems with it though.

My problem is:
When I place the pronto on the docking station the
charging light comes on for a bit but then goes off
after about 5 minutes. When I check my battery status
it's 50 - 70% charged. Moving the Pronto, reseating
it on the docking station will cause the charging
light to come on again. However it will go off in a
few minutes.

I have taken a pencil eraser to the 2 silvery colored
contacts on teh bottom of the rechargeable battery.
I've also tried re-seating it dozens of times and
nothing seems to help.
Perhaps I'm not understanding some bit about the
instructions or perhaps I have a different problem
than what the Primer addresses.

Any thoughts or help you could provide would be
greatly appreciated.

Thanks,

paksen

=====
"It's become appallingly clear that our
technology has surpassed our humanity."
Albert Einstein
OP | Post 3 made on Monday January 7, 2002 at 17:41
alpha2data
Founding Member
Joined:
Posts:
June 2001
622
Paksen

My personal take on this is that the full scale of the bar graph is 4x1.56vdc or 6.24vdc. The NiMh is 4.8v. The light cutting out after a few minutes is due to the battery reaching high charge temp limit. So, that is not abnormal. You can force the scale up to the %-age you noted, but it is not necessary.

At this point, since all else works, I would only go by the flashing low bat indicator that will appear on the home page at the low battery threshold for either battery type.

-Bruce
alpha2data
on eBay



This message was edited by alpha2data on 01/11/02 22:29.53.
Post 4 made on Tuesday April 2, 2002 at 17:14
daveledger
Founding Member
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Posts:
December 2001
85
Bruce, I was just about 2 say i had no luck when i heard a reassuring beep as my pronto booted up. I must say that i still dont quite believe it was that, but thanks all the same you got it working. Cheers mate.

Dave.
TSU9600, TSU9400, RFX9600, RFX9400, RU980, RU950, and the good old RU890 which stilll learns codes none of the others will!
Post 5 made on Wednesday June 19, 2002 at 22:43
Jrexi
Long Time Member
Joined:
Posts:
June 2002
10
Bruce,

I followed your directions and my pronto charger now lights up when I put the pronto on the base. The problem is: My pronto does not boot up now....What do you think the problem may be now?

Thanks in advance for your response.

Jrexi
Post 6 made on Wednesday June 19, 2002 at 22:57
Peter Dewildt
Loyal Member
Joined:
Posts:
July 2001
6,307
What do you mean by "does not boot up". The only time a Pronto boots is when you download a new CCF or firmware, or replace the batteries, or reset it.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
Post 7 made on Thursday June 20, 2002 at 09:37
Jrexi
Long Time Member
Joined:
Posts:
June 2002
10
Peter,

When I put the NiMh in it should 'boot up', which it doesn't. The battery is charged, but I don't seem to be getting any power to the Pronto.

The charger works fine, but my Pronto is getting no power from charged battery.

Jrexi
Post 8 made on Thursday June 20, 2002 at 10:58
Anthony
Ultimate Member
Joined:
Posts:
May 2001
28,870
have you tried regular batteries? (just to make sure there is nothing wrong with the Pronto)
...
Post 9 made on Thursday June 20, 2002 at 11:22
Patrick Gamet
Founding Member
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July 2001
70
I tried every single fix that has ever been mentioned on this forum, WITH 2 DIFFERENT PRONTOS!, and I still would get constant reboots. It was for this reason, more so than color, that I decided to buy the ProntoPro. I can't believe Philips isn't doing anything about this.
Post 10 made on Thursday June 20, 2002 at 11:57
Jrexi
Long Time Member
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Posts:
June 2002
10
Yes, The Pronto works fine with regular batteries. Also, a bit more background...initially, my charger would not work, but the Pronto would get juice from the NiMh (it would just say that the battery is dangerously low). When I tried Bruce's fix (clean the connectors with an eraser) the charger would work, but now the Pronto is not getting power from the NiMh.
Post 11 made on Thursday June 20, 2002 at 12:06
Anthony
Ultimate Member
Joined:
Posts:
May 2001
28,870
Jrexi: does it work with the NiMh while it is on the charger?
...
Post 12 made on Thursday June 20, 2002 at 13:51
Jrexi
Long Time Member
Joined:
Posts:
June 2002
10
Anthony,

No, it does'nt work with the NiMh while on the charger.

Jrexi
Post 13 made on Wednesday June 26, 2002 at 15:53
dinkylink
Founding Member
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Posts:
November 2001
19
I've recently had a problem with a Pronto re-booting when I put it on the charger, not everytime, but if I shift it around on the charger it will re-boot. This is with two different chargers.
Post 14 made on Wednesday June 26, 2002 at 22:03
MrKlaatu
Loyal Member
Joined:
Posts:
May 2001
7,749
Sounds to me like a loose battery/poor contact. Try following the reseating instructions above.

    MIKE

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Post 15 made on Thursday June 27, 2002 at 09:46
King of typos
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5,279
Im sure if any one of you know about this fix it as well. I have posted it in the past two weeks or so. But no one had give me an answer of if it worked or not. I was told if the battery level was low. With normal or pack. And they were fully charged, that the problem is do to the level indicator being wrong. to fix this you must lower the light level sensor to nothing. Then take the batteries out for AT LEAST two minutes. Yeah this might sound weird, but my Pronto charge indicator or working just fine. Dead when it's dead, fully charge when I just took it off the charger. and half way...... blah blah blah.
Now if this works for anyone. Please post it thanks and hope this works
King of typos
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