I'm talking about the owner who's lost the stylus, needs a new charger, etc., simply having a phone number they can call, some friendly Nevo CSR takes a little info, and
voila!, a new one arrives in the mail a few days later.
This is not hard to do. Or how about a place for owners to order these replacement parts on the Nevo web site? Nevo could outsource that too and continue never talking to their customers.
Even easier to do. Instead, this is what owners who invest a lot of money into Nevo remote systems get on the web site:
•Please contact your Nevo reseller directly for support.
It's no secret that the Nevo reseller network is "sketchy" at best. Most people simply don't have a local installer who sells/supports Nevo remotes. And no offense to the stable, established CIs out there, but it's a high turnover business. Even if you find a guy who will sell to you, you might well call a few months later to buy accessories....only to discover he's a landscaper now! It's ridiculous for owners of a "high-end" product to be at the mercy of people like this, and frankly, it's a reason many decide on a different product.
Having
some sense that the company itself has your back gives buyers a lot of security. As it is, owners cannot call Nevo and there is no customer support
at all on the web site. They don't even acknowledge your existence if you're an end-user.
So yeah...an easier way to get parts would be nice.
