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Topic:
NEVO Q50 won't boot up
This thread has 26 replies. Displaying posts 16 through 27.
Post 16 made on Thursday October 2, 2008 at 22:31
motech
Super Member
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August 2008
3,374
have you called nevo tech support ?
OP | Post 17 made on Wednesday October 8, 2008 at 11:16
bluemoney
Long Time Member
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September 2008
10
I don't have the option of tech support. I bought the uniton ebay and the seller will not reply to my questions or emails. I should still be under the 1 year warranty so I don't know how it would hurt him but that's the situation I'm in.
Post 18 made on Thursday October 9, 2008 at 04:22
brodyboy
Long Time Member
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Posts:
April 2008
375
Chances are he's not an authorized dealer, so he can't facilitate an exchange with Nevo on your behalf. Did he present himself as an authorized dealer?
OP | Post 19 made on Thursday October 9, 2008 at 12:54
bluemoney
Long Time Member
Joined:
Posts:
September 2008
10
I don't recall if he presented himself as a authorized dealer, but I figured he was since he had the equipment. Is there any way another dealer would be able to send the unit back for programming?
Post 20 made on Friday October 17, 2008 at 15:01
JustPassing
Long Time Member
Joined:
Posts:
November 2005
127
By the way, are running NevoStudio on a Vista machine or XP? In Vista, I have noticed that the Nevo handhelds don't really like it when you setup a connection in the Mobile Center and the connection drops when Vista tries to sych with the device. I usually just select the "Connect without setting up your device" option and that works just fine.

Last edited by JustPassing on October 17, 2008 15:10.
Post 21 made on Friday October 17, 2008 at 16:44
brodyboy
Long Time Member
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April 2008
375
bluemoney-

How's it going with the Q50? Did you get my PM?
OP | Post 22 made on Wednesday October 22, 2008 at 13:23
bluemoney
Long Time Member
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Posts:
September 2008
10
Yes I usually connect without setting up device as well. It still won't see it. Any others with any ideas? I'm still without my remote. Sad because they're so expensive.

Thanks again
Post 23 made on Wednesday October 22, 2008 at 14:12
brodyboy
Long Time Member
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April 2008
375
Deleted
Post 24 made on Monday October 27, 2008 at 22:10
RemoteQuest
Long Time Member
Joined:
Posts:
October 2008
231
You cannot take the battery out of the Nevo Q50.
Post 25 made on Monday October 27, 2008 at 22:13
RemoteQuest
Long Time Member
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October 2008
231
Sorry, but perfect reason to not buy on flea-bay. Unathorized reseller, here today, gone tomorrow and you now have a $700 paperweight.

No service, no support and UEI will not likely talk to you but will tell you to go back to your dealer.

We are a long-term Nevo dealer and we take care of our clients. Of course, that cost money and most flea-bay buyers try to save too much money and then they get stuck.
Post 26 made on Sunday December 20, 2009 at 02:16
levinson
Lurking Member
Joined:
Posts:
December 2009
1
The last response here is a joke. What if someone bought a new remote from an authorized deaerl, but then sells the unit used on ebay.com? Are you saying that the manufacturer should not help the next owner with tech support?

What about a used car? If the manufacture said we will never speak to another person about a second hand car how fast do you think they would go out of business?

There is protecting your dealers and then there is alienating your customers, and that is exactly what the aim of that practice would be.

I was considering purchasing a Nevo product, but now that I know that you are saying that they are that arrogant I will avoid them.
Post 27 made on Sunday December 20, 2009 at 03:18
sydinstaller
Active Member
Joined:
Posts:
February 2004
740
I would imagine that IF you could show where the remote was ORIGINALY purchased that Nevo may help you.

They are trying to protect dealers from shonky eBay sellers.

A used item usually does not have ANY warranty as it is normally only for the original purchaser. Only a small amount of products have a transferable warranty.

D.
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