I'm happy to say that if I find out who it is, I'll be the first person to report them to Nevo.


With an unequivocal "Hell No". Only fools buy parts online, and expect a manufacturer to cover the warranty, when the manufacturer explicitly says that NO ONLINE SALES ARE ALLOWED. Did you ever consider that maybe the reason the remote was being sold online was that someone else purchased it, and had a problem with it? Don't go into the crap about it being unwrapped, either. I have 3 different local sources that will wrap a product for me for $5.00 any day of the week.


Unfortunately, that happens. All you can do is try and call them again.


Again, Brand New in the box, is relative. Why would somebody buy something online, when there's a chance that it's not new, and again, when the manufacturer states that NO ONLINE SALES ARE ALLOWED. Maybe you should talk to the person you bought the remote from.

Standing behind their products is no problem at all. I have been a Nevo Dealer for quite a long time now, and have a few of their original remotes in my own home. I have yet to experience a lockup, as you described. In the last 3 years, I haven't ever run into that situation. Maybe that's the difference between actually being trained and certified on the product, and blindly buying one online.


This is probably the worst and most unintelligent argument I have seen on RC for at least three weeks. Have you ever bought a new car from a dealership? A Manufacturer's warranty is only valid for the ORIGINAL PURCHASER, and only inside the Manufacturer's warranty period, at ANY AUTHORIZED DEALER.

Wow... that sounds almost EXACTLY like the warranty that you'll find on basically every piece of home electronics that are sold in the U.S. HMMMMMMM???


Boo hoo... This is the part where I don't feel sorry for you. It's not Nevo's fault that you may have received a faulty remote, nor is it Nevo's problem that you bought the remote where you did.

Let's put it this way: Imagine that your next door neighbor bought a brand new home, and that brand new home had a brand new dishwasher in it. If he kept that dishwasher, he would have a warranty on it. If he sold that dishwasher to you, with it unused, and still with the sticker on the inside of the door, the warranty still WOULD NOT transfer to you. Why? Because he was the purchaser, and not a distributor of the product. He was not factory trained or certified to sell the dishwasher. The warranty ended when he sold the dishwasher to you.

There are very few AV products that have a transferable warranty, and Nevo is not one of them.

As you can see, I'm not pulling any punches here. As a Dealer, it costs me time and money to become certified to represent and sell these products. It pisses me off when somebody that has access to these products sells them in a place where they shouldn't, because these exact problems happen. It's really not a good thing for somebody like you to have a product that might be bad, because you won't be happy with it from the start. What compounds the problem is that you also have no warranty on the product, which is even more frustrating for you. Now the snowball starts. You come on and post here, and it'll get to the level where you'll be cussing and griping to everybody you know about how bad the remote is. Flapping your lips, instead of doing things correctly, will cost someone else money, and there is the root of the problem.

You said in your post that it's not the end-user's responsibility to buy from the right place... Really??? Would you buy a loaf of bread from a shoe store? Would you buy gas for your car from Circuit City?

Maybe you should look at it like this: it's the end user's responsibility to make sure that the get what they pay for. It is their responsibility to make sure that they are investing their money properly...

By the way, I have a bridge for sale.

Geez evohome, who's cussing and griping? While your post certainly adds to the helpful comraderie of the forum ;(, it doesn't do anything to address this poster's problem or questions.
____________________________________

So, staying on topic: bs15, if your purchase was made through a non-authorized dealer, you may not be able to get any restitution from Nevo. You just need to understand that from the outset. You were not clear whether your dealer was authorized or not. (Evohome, take a look at eBay. Dave D'Arche and others sell both the equipment and their services there....It's not the end of the world.). I would try two avenues of recourse: (1) I would continue to try to contact the seller and work with him/her to arrange a replacement if at all possible- if it was through eBay, I might want to look into any possible recourse available through them or PayPal as well; (2) I would search this forum and other AV forums with remote sections for people who may have experienced similar problems, just in case there are suggestions you haven't gotten here that might help.

Finally, as frustrating as it is, should all these measures fail you need to be prepared for the possibility that there's not much you can do. Nevo does make good, reliable products. But like anything else, there are bound to be occasional bad/faulty units. If you happened to have purchased one of those units through a channel that doesn't offer warranty back-up, that's really unfortunate and I'm sorry that happened to you.

Best of luck...I really hope this works out for you.

Hi,

To my knowledge there is nothing you can do to recover the Nevo ID.

This is "stamped" into the chip at factory. I believe only the factory has the ability to fix this issue.

Try contacting the seller to see if they will help you. If not then you should name and shame them so others don't make the same mistake.

D.

Your post says it all. I can't stand people who stand on their soapbox and don't fully understand what they are yelling about. I suggest you have one of one of your more educated friends read your post and point out all of the mis-statements contained therein. I can't think of more ridiculous and unrelated analogies that one could have used to try to support their rant. Regarding purchasing of electronics on line, re-read the opening paragraph of "Bullish Data for 2007" appearing in the 2007 CE Pro buyer's guide supplement. Your position on expecting the consumer to continue to call a retailer after two unreturned calls speaks volumes about your business sense. You clearly were not the "A student" of your class, I can only hope that few people rely on you to keep food on the table.

You're right, I have no idea. I have never had to sign or agree to NOT SELL products online. I haven't ever spent any of my own money traveling to Utah, or Texas, or Pennsylvania, to train and certify to be a Dealer of any high-end products.

You tried to be tight, and save a few bucks, and bought something online. I can understand that, especially if you aren't financially secure, and can't afford to buy the remote from the AUTHORIZED RETAILER. I would expect that anyone that would invest in a component like this would educate themselves in the warranty coverage and service procedures prior to making a purchase. That's the most intelligent method, to ensure that you are covered as a consumer.


Sorry, all my friends are more dumberer than I are.


Really? Which one of the two of us originally posted the analogy about buying a car and taking it in for service? Right, it WAS you... I thought so. I used that parallel to continue your example, so how does that make me stupid? If so, you must also be, by comparison, stupid.

I appreciate your tepid attempt at condemnation... Not really.



I dunno howda read...


Really? Tell that to my bank accounts... Ever seen a custom CI that does NO advertising and still sells a couple million in two years time? Didn't think so. You stated that you called two retailers, with no returned calls. Call a third or fourth retailer. Don't be lazy, and if you are, don't complain when things don't work out for you.


No, I didn't graduate at the top of my class. See, to graduate in-class with honors, you needed to attend a full four years of high school. Based on the classes I took, such as AP Physics, Engineering Studies, and AP Calculus, I was actually able to graduate in just over three years, with more than the required credits. Because of the early graduation, I was not technically eligible for honors. I didn't mind though, as I was already in college at 17. One of my best friends graduated third in the class, and specialized in coed volleyball, weight lifting, and business math. It's all relative...

Actually, stupid, I do ok. I can afford to buy gas, put food on the table, take a trip to our place in Durango every year, go fishing every few months, blah blah blah... I'll send pictures if you want.

Think twice before trying to insult someone's intellect. You never know who you're talking to.

Again, buy products from AUTHORIZED sources, and you don't have anything to worry about. That's all I have to say, and I'll leave this post satisfied.

Very touching autobiography... Pictures would have been great!... Must be a tad insecure to bare one's sole on the web...

No... no issues here. You attempted to insult me, and I posted a rebuttal. Still sucks about your bricked remote. Darn!

Really, bs15, don't get sucked into this. Evo seems to take his ego and his Ayers Rock-sized chip against DIYers everywhere he goes.


Seems like every thread that includes that name devolves into just another non-constructive a pi**ing contest.

I for one really am sorry about the situation with your Q50.

Really, brody?

I don't mind the DIY guys at all. That's where most of the now-Pros began. What I don't like is when somebody comes on and bitches about something like this. If he had used a different tone and sain "I bought this remote, and I'm having trouble. Can you help?" instead of spouting off immediately on how everything and everybody sucks, we would not be where we are now.

I understand that he's upset, and I would be, too. Problem is that he chose to buy where he did. None of us can help that choice.

The whole reason that components come with a warranty is because stuff breaks. If nothing ever quit working, we would not need warranties and service departments, and you could buy stuff like this anywhere.

It's not a pixxing match, it's just common sense. If you are willing to risk that to get what you want 'now' instead of buying from the right channel, then nobody here can help.

As I said before, how was he to know that the remote really was new? The seller could have had trouble with it and packaged it back up as "new". Wouldn't be the first time it's happenned, and it sucks.

If he would be cool about it, I would call Nevo myself and talk to them. Dealers have a little more pull than Joe Consumer.

I don't see what's so offensive about his original question, as he basically did just what you described. He was immediately castigated for buying online.



Here's my suggestion: Everybody back up a bit, be cool about it, and maybe you could help the guy out? Maybe make that call? If there's nothing to be done, then he'd know for sure. I just don't see anything in his posts that says he was a deadbeat trying to be cheap and squirrel around official channels. (These things really aren't as easy to find as many other high-end remotes...) Maybe he's just an honest guy who wanted this remote and got screwed. If he can get a little help here on the forum, that seems like a win-win for everybody.