The support is supposed to come from a custom installer. UEI does not really provide support to the end user. It was not supposed to be sold on eBay and as such, you are feeling the pain. Buyer beware!

Some fly-by-night dealer who has access to the remote sold it and HE is supposed to be the one supporting you. So, get in touch with the bozo who sold it on eBay and demand support from him. I suspect you won't get much, if any.

It is a great remote, the company supports their dealers very well. Unfortunately, you should not buy everything from eBay at rock-bottom prices.

Dave

I do not have to go to bestbuy to get drivers if I buy a printer. I can go to the Epson website and download them. Its a TV remote control not a car! LOL.

For your information, I have the software and manuals from the CD that came with it. I almost threw it out because I normally download the latest drivers and manuals from the website. Are you an almost retired older guy? Do you understand the concept of a free market? I will buy whatever I want from whoever I want. That is the way a free market works.

I can't believe any legit company does not have the drivers or manuals on their website in this day and age. I don't need to contact circuit city to get my wireless router drivers. I instead can go to netgear website and download them.

I think these guys must be living in the 1980's or something. This remote is a complete piece of junk anyway and the company does not have their act together. That is why they stopped making them.

IF ANYONE NEEDS THE SOFTWARE, message me and will try to provide it to you.

The point of having Zero tech support is to have only pro's installing the software: per Nevo (UEI). You have a High line remote that requires a professional to work with it. If they offered Support to anyone then they might as well sell it in Best Buy like Logitech products and that's EXACTLY what they don’t want to do. Also, if the person calling into Nevo does not know a thing about remotes, think of how much time it will take for that phone call. Now multiply that by thousands a day and you have another dept dedicated solely to tech support = BIG$! That said I'm an end user myself. What I did, called a pro and got a crash course on the programming for $100.00, it was worth every penny too. Since I picked up on the programming fairly fast he didn’t have too much to teach me, pointed me in the right direction and I figured out the rest while he was there to correct the mistakes I was making.
I simply made a list of the problems I was having along with some other important areas i needed help in. We scheduled an appointment for him to come over. Went over my list 1 by 1 and I was finished. If there’s a problem I call him and it’s normally a 2 minute conversation. The 2 things I did forget to work on with him was the Nevo Connect and Macros but this forum seems to be helping me with it so I’m good to go :).

Since you got the remote so cheap, maybe you should step up and spend a couple of bucks to learn what you're doing. It's really not that hard and you'll be surpried how fast you pick it up as well. It's nice to be able to change you remote around day by day to best fit your needs... good luck

I think that many of you have missed the pointthat jonnydanger was trying to make and yes I am one of those approaching retirement but still he has many valid points.

First if there is a new or updated software or updates to the devise it should be available to the end user. If the end user needs repair he or she should at least be able to send it to an authorized repair center or to the manufacturer for repair.

If I bought an expensive car from a private party should the manufacturer not allow me to get the car fixed.

Also not everyone purchasing the Nevo product has a very complex system and may be able to set it up themselves.

Maybee one of the authorized dealers could offer tech support online for a set fee. ie X amount per call or X amount for a month, year etc for those that purchased from other than a quote authorized dealer.

If you don't have a dealer in your city or town where you live you are more likely to purchase from the web and really don't know if the seller is authorized or not and with most other products it it not a problem.

My current remote is a Home Theater Master MX-500 which I purchased directly from the manufacturer. I understand that they no longer do this but if I needed support from them I would expect them to at least talk to me.

Thanks for reading.

Johnnydanger obviously has not read any of the help files or anything else. But of course, if he had bought it from a legitiment source, he could call his dealer and get the answer to his question in about 15 seconds. But since he chose to buy it from someone on flea-bay, then he is stuck and frustrated, with no support.

The software updates are readily available to anyone. Call the guy you bought it from and ask him how you are supposed to get the updates! Any yes, they are available online.

Most of us "somewhat" older guys do know the difference between buying everything from the cheapest possible source versus buying certain things only from a reputable, professional reseller, dealer, store or whatever.

Dave

I think there is an important middle ground missing here. First off, I do not buy from fly by night people/businesses. But, I do not want or need a custom installer for every button I want to add. I do have a local installer who helps me with AV stuff but he is not a Nevo dealer. There are very few around. For the few questions I have had, I have depended on my seller Dave D'Arche. He did not have to program my remote but has pointed me in the right direction on several occasions.

The custom installer gig is a bit passe or at least for the rich/lazy. I have nothing against the rich/lazy but do not feel everyone who buys a universal remote should have to hire a custom installer around the clock to support its use. The pronto was great because it was so much to so many. Program it yourself, use the user groups online, or have a custom guy set it up.

I would prefer a blended model where you can support yourself by using remote central and the Nevo site for help and may need real help on occasion. Just buy the thing from a reputable source and expect them to reasonably help you. But to expect everyone who buys this thing to spend hundreds to set it up and maintain it is unreasonable.

Imagine if you needed a custom installer to build a playlist on your iPod. iPods would have went no where.

The Nevo does no leave much middle ground for the enabled and capable guy with interest to set it up. Pitting the custom installer against the end user is bad. Not everyone is in either camp, nor should they be.

Scott

First URC started this whole thing about "no support for the end user" ---now UEI is doing the same?

I thought the the Q50 was available online through a proper dealer?(unlike URC's MX980).

I am not looking to buy this on ebay, just from an online dealer that will give me the access to the software. I dont have anyone local who is carrying this product.

Is this not possible anymore?

kktk is like many of us. You should check out Dave D'Arche and Remote Quest. He is reputable and knowledgeable. But we should get full access to the software and support. It's only fair. If they try to deny that its just bunk.

Scott

I don't know what all the fuss is about here. Yes, on its face, Nevo doesn't support end users, directing you to contact an authorized Nevo dealer. And until you have the product, you can't get the software or manuals on-line. But regardless of how you acquire the remote, the software is included in the package, and when you register the software with Nevo, as long as you click "dealer/installer," instead of "end user," you get access to all the software, updates, on-line code databases, and documentation that a professional installer has access to. There is no verification process when registering, so any end user can have access to Nevo's resources. There are even recorded programming tutorials you can watch through the "Nevo University" link, which turns out to be better support than from most other companies.

Any chance you could send me the software ?