As a prosective buyer I can say that the Nevo has fallen off my list. Mostly because I have to purchase it from an installer. As a CIO with a application development background I can truthly say I have 100 times the programming skills of the installer that setup my new theater. He was excellent where it counted, he had the expertise in the video and audio areas I needed. However he even admits that they do 'basic' programming only. I would buy the thing form him and let him make a reasonable profit on it but not having the configuration software aferwards is unacceptable.

I'm sorry it is a racket to say that every time I buy a minor componenet I need to spend another x dollars to have a guy load a few codes. Yet alone if I want to try different looks to get a configuration that is friendly to my family.

RTI has tried this methodology and it has not gone over well, as a company that started with software you think the Nevo folks would have figured it out.

take a chill pill....software comes in the box you buy it in....so buy the remote from your installer and program to your hearts desire...your dealer doesnt need the software in the box.....

the real reason they dont want end users to have it because 95% of he people cant figure it out. and your product is only as good as the person programming it.

i agree with nevo's idea to keep software out of the hands of the consumer...you are the exception to the rule . your dealer will be cool with this.

Well, you would think the dealer would be but....

The dealer has indicated that Nevo says that is in breach of their dealer agreements and they would hold the dealer liable.

I would not ask to put a delaer in that situation. So Nevo will lose this sale.

I'm sorry we'll just have to agree to disagree on the software issue. You will not convience me that consumers need to be protected from themselves relating to remote control software.

yup...i'd say 95% of the people would f it up.....so i say keep it out of the hands of the consumers and for those 5% be nice to your dealer

ed

Well....that really says it all..."...be nice to your dealer".

It is exactly the reason why the Nevo should be a mainstream product, not reserved to the elite. This was the same reasoning that kept the computer in the hands of the elite until Jobs/Gates decided that it had a much larger potential audience...hence...$$$.

Yes....many will "f" it up as many still "f" up their PC's. But that's where you as the dealer/installer, can step in, help those individuals out and make more money as well. But everyone's needs are different and I cannot see one dealer being able to accomodate all of those distinctly different scenarios. That's why we all configure our PC's, homes, cars in differing ways. When we want something really hard and special, we hit the custom guys, they do their thing and they can charge a special fee for that service. But to restrict those that want the item and have the knowhow to do it, it sets artifically high prices for something that could be wildly successful and that means more money and experience to go around the block. Don't treat us as idiots, many of us know what we are doing.

We are your customers.....be nice to *us* or we will take our money elsewhere and you can contemplate that lost sale with a warm, flat beer.

if you spent cash with your dealer i'm sure he will sell you a remote and leave it in the box unopened.....personally i think your dealer is an asshole if he wont.....

i have a couple guys as customers like you.....we scratch each others back and i break the rules for these guys....why...because i can, their checks dont bounce and i like them.....

i must be doing something right i've been in business for almost 13 years...

i still beleive in protecting the products that make us money......

and by the way i dont drink warm flat beer ,but i will have a frozen vodka lemonaide from my slushy machine in my sunroom....lol

point taken....I'd go for the slushy machine too!

As I mentioned in another post, I think this is an attempt by UEI to become the "remote of choice" for dealers/custom installers. By going the dealer only route, this gives dealers a price protection, and doens't put them in a spot where the customer says they found a Pronto online for x amount of dollars (and the x is below dealer cost). Just my thoughts.

I am an end-user who bought the remote from a Custom installer who was happy to supply the remote in a unopened box to a customer who he believed has enough sense and skill not to screw the thing up. I understand that UEI want to protect their retaillers, but there are also a lot of enthusiasts who would love to use the NevoSL.

I was actaully persuaded by my custom installer to go for the NevoSL instead of a Pronto.

MC

The "dealer only" scenario also protects the manufacturer by not having to provide tech support to every T,D&H that has thinks it is as easy as setting up a simple wireless network.
URC is a fine example of this, once the MX series was available everywhere, to everyone, tech support became very hard to get a hold of.

And God forbid that a custom installer actually make a bit of profit on a product.
Never fails that once a product becomes available for mass public, it always seems to be had for pennies over dealer cost.

amen......amen brother geraldb..........we are in biz to make money not give stuff away......

What is the street price for these remotes?

Give me a shout, we are custom installers and I have them in stock in NJ.. They are very nice and the prgramming is alot easier than the RTI's.
[email protected] (732)616-1010

Not sure if you meant MSRP or not but,

MSRP is $799 on the remote and $199 on the RF/WiFi base.

You speak the truth geraldb. I can see both UEI and RTI looking to sell to the high-end crowd and reward their dealers for doing so. And not being a commodity item, the margins on hardware are good. And as everyone knows in the professional services game, consulting (programming) margins are extremely high to the installer.

However, I'm in the same boat as the original poster. 15+ years in the IT industry spanning application development, embedded system design, network architecture, security, etc. I love my TSU3000 since it's so easy to program. Technology is not complex to me and hex, discrete codes, etc., are second nature to me.

But I want a remote that has a better balance of hard buttons and touch screen capabiltiy. Both the RTI T3 and the UEI Nevo meet those needs in principal, but I don't need, nor want, a dealer doing the installation and programming for me. I don't mind paying for 1-2 hours on the best practices for installation or programming, but my home theater is MINE. I know how I and my family envision and operate our devices.

With a new dedicated HT being installed, I'll have components moving in and out over the next 6-12+ months. I don't wish to have to call and schedule a dealer for each and every change. New HTPC install? "I'll be over in the next week or so to reprogam".

So now I have the same issue. I don't mind paying retail for a device that is more usable than the retail products out there, but I won't be beholden to a dealer (especially when there is the risk they can go out of business or no longer service the remote). I also won't go the route of the TSU7000 or other similar remotes that don't meet my new needs.

So I guess I'll also look for a friendly installer who's willing to make good net profit off the sale of a remote in return for future business when I upgrade my HT components.

I'm interested in the views of dealers and installers to users such as the original poster and myself.

Rgds,

--- Gavin