Post 1 made on Sunday September 29, 2002 at 16:43 |
DewMan Long Time Member |
Joined: Posts: | September 2002 36 |
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I've owned my NEO since December of 2001. Within the last week the second plastic button from the left, right below the touch, screen has broken loose in the case. This is the button I have programmed for pulling up the on screen program synopsis display for the cable box and is the most used button of the 4 located directly below the touch screen. I now have to fiddle with the loose button to get it to work, I called Phillips customer service to get warranty service on the NEO since it comes with a 12 month factory warranty. I was pleased to see they have a toll free support phone number within the United States. I was not pleased with the response I got from the representative I talked to. I was told "Damage is not covered". I explained to the gentleman that I did not "damage" the unit. I explained that during normal use the button has broken loose. His reply again was "Damage is not covered". This remote is in excellent shape. No scratches on the case or touch screen. I have done nothing but treat it as the high priced piece of electronics that it is. This is not the type of quality and support I expected for a $200 remote control. So I guess the warranty is just useless rhetoric from Phillips. I am now reluctant to purchase any product from Phillips. If you plan to purchase this remote I strongly recommend getting a retail extended warranty from the dealer if available. I purchased mine from Best Buy which offers a free replacement guarantee.
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Post 2 made on Sunday September 29, 2002 at 21:11 |
markcearley Lurking Member |
Joined: Posts: | September 2002 2 |
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The exact same button went bad on mine also. (post from 09-28)As with you, my remote has been used with the upmost care, never dropped,no kids, heck the wife won't even touch it for fear of mistreating my beloved remote. When I purchased from BB, they would not sell me an extended warranty for this particular unit. Makes ya wonder.
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OP | Post 3 made on Wednesday October 2, 2002 at 00:18 |
DewMan Long Time Member |
Joined: Posts: | September 2002 36 |
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Hmmmm yeah. Makes me annoyed. :-)
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