I started a enqiry at the Philips Pronto Website.
What came back was really poor.
have a look:
Start at the End of the Text:
-----------------------------------------------------
Dear Sir / Madam,
Thank you for your enquiry.
No one knows here when the next update will be. We are also dependable on
the website when it shows up.
Please be so kind to give an answer to the following questions:
(We log everything in short under phone number of customer
for easy to trace)
Your phone number: 49172xxxxxx
Your name: Michael Fütterer
Country: D
Your email address:
[email protected]Pronto Model No. 930
Kind regards,
Harry Schut
Philips Pronto/URC European helpdesk
p.s. Please keep the message complete when replying
Michael Fütterer wrote:
> Sorry, but who does?
>
> Aren't you Philips, shouldn't you know, when Software is updated.
>
> -----Ursprüngliche Nachricht-----
> Von: Philips URC Support Helpdesk [
mailto:[email protected]]
> Gesendet: Montag, 17. Juni 2002 11:48
> An: Michael Fütterer
> Betreff: Re: RU 930 NEOEdit 2.0
>
> Dear Sir / Madam,
>
> Thank you for your enquiry.
> We do not know why the lower hardkeys execute the code and not the upper
> ones.. When there will be firmware update we do not know either.
>
> Your phone number: 49172xxxxxxx
> Your name: Michael Fütterer
> Country: Germany
> Your email address:
[email protected]> Pronto Model No. Neo930
>
> Kind regards,
> Harry Schut
>
> Philips Pronto/URC European helpdesk
>
> p.s. Please keep the message complete when replying
>
> Michael Fütterer wrote:
>
> > Sorry but this is ridiculous!
> > Copying not suitable Text modules together isn't a support.
> >
> > Sure you can wakeup the Neo by pressing the Hardkeys, but the Question
>
> > was:
> >
> > WHY DO ONLY THE LOWER HARDKEYS EXECUTE THE BUTTON-CODE AND NOT THE
> > UPPER TWO? (When the Neo was asleep before)
> >
> > When will a Firmware update be available to fix this Problem?
> >
> >
[email protected] schrieb am 14.06.02 09:54:05:
> > > Dear Sir / Madam,
> > >
> > > Thank you for your enquiry.
> > > With all the hardkeys you can wake up the NEO. The 4 hardkeys in a
> > > row just below the LCD screen, the left one works. Keep it down for
> > > 4-5 seconds and the screen changes. The other buttons are activated
> > > on the choice that you have made in the other screens.
> > >
> > >
> > >
> > > Always de-install the old ProntoNEO Edit first!!!
> > > Please download NEO Edit 2.0 from the website:
> > >
www.pronto.philips.com> > >
> > > ProntoNEO TSU 500
> > > ProntoNEO RU 930
> > >
> > > Also read: What's new?
> > >
> > > A manual for the Pronto and NEOEdit can be downloaded
> > > from the same website as well.
> > >
> > > Difficulties installing the software: Please remove all files in the
>
> > > Temp folder, especially the .EXE and .COM files.
> > >
> > >
> > > ProntoNEO Edit requries a free COMport in order to be installed.
> > > Other software may block a COMport (like Logitech Mouse software or
> > > PDA software.)
> > >
> > > I myself have the ProntoEdit software working on COM 1 together with
>
> > > an external modem. As long as the modem is off, I have no
> > > connection problems at all with the Pronto.
> > >
> > > The second COMport has been disabled in the BIOS as I required the
> > > IRQ for my USB device which has to operate properly.
> > >
> > > The respective software updates for your Pronto
> > > can be downloaded from:
> > >
> > > European Prontos with the CCF file system
> > > Pronto 890
> > > Pronto 940
> > > Pronto 970
> > > The power supply for the docking stations differs in the USA)
> > >
> > > American Prontos with the CCF file system
> > > Pronto 1000
> > > Pronto 2000
> > > Pronto 6000
> > > The power supply for the docking stations differs in Europe)
> > >
> > > American Pronto NEO with NCF file system
> > > ProntoNEO TSU500
> > >
> > > European Pronto NEO with NCF file system
> > > ProntoNEO RU 930
> > > Launched in April 2002
> > >
> > > The CCF and NCF file system cannot be interchanged.
> > > There is no converter available
> > >
> > > N.B. Please do not forget to make a backup of the configured
> > > Pronto, by uploading to the PC.
> > >
> > > Kind regards,
> > > Harry Schut
> > >
> > > Philips Pronto/URC European helpdesk
> > >
> > > p.s. Please keep the message complete when replying
> > >
> > > Michael Fütterer wrote:
> > >
> > > > Hello Harry,
> > > >
> > > > I am using a Neo 930, but this is in the Listbox not available. I
> > > > do have the Software NeoEdit 2.0.5, but again this is in the
> > > > Listbox not available.
> > > >
> > > > My Neo 930 ist new and came with the Software 2.0.5 and the new
> > > > Firmware.
> > > >
> > > > So my Question is not answered at all:
> > > >
> > > > To wake it the Neo up, you have to press a key or the touchscreen.
>
> > > > Most Hardkeys can be used even when the Neo is sleeping. That
> > > > makes sense, since these keys are used "blind" without looking on
> > > > the Neo.
> > > >
> > > > Why does this behavior doesn't work with the upper two Hardkeys,
> > > > which can be labled in the Screen. This makes no sense at all, and
>
> > > > is extremly bothering, since I have to look, if the Neo is still
> > > > awake, or press it twice.
> > > >
> > > > My Details:
> > > > > Your phone number: 49172xxxxxx
> > > > > Your name: Michael Fütterer
> > > > > Country: Germany
> > > > > Your email address:
[email protected]> > > > > Pronto Model No. Neo930
> > > >
> > > > Thank you
> > > >
> > > >
[email protected] schrieb am 13.06.02 12:30:09:
> > > > > Dear Sir / Madam,
> > > > >
> > > > > Thank you for your enquiry.
> > > > >
> > > > > Please update to ProntoNEOEdit 2.0 and update the firmware as
> > > > > well.
> > > > >
> > > > > If you have a ProntoNEO 930, you are not allowed to use the
> > > > > Firmware of the NEO 500
> > > > >
> > > > >
> > > > >
> > > > > Please be so kind to give an answer to the following questions:
> > > > >
> > > > > (We log everything in short under phone number of customer for
> > > > > easy to trace)
> > > > >
> > > > > Your phone number:
> > > > > Your name:
> > > > > Country:
> > > > > Your email address:
> > > > > Pronto Model No.
> > > > >
> > > > >
> > > > > Kind regards,
> > > > > Harry Schut
> > > > >
> > > > > Philips Pronto/URC European helpdesk
> > > > > Please be so kind to give an answer to the following questions:
> > > > >
> > > > >
> > > > > p.s. Please keep the message complete when replying
> > > > >
> > > > >
> > > > > >
> > > > > > Subject: FEEDBACK PRONTO DEVICE PROBLEM
> > > > > >
> > > > > > email
[email protected]> > > > > > name Michael Fütterer
> > > > > >
> > > > > > phone
> > > > > > fax
> > > > > > address
> > > > > > postal
> > > > > > city
> > > > > > state
> > > > > > country
> > > > > >
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > device TSU500
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > boot new
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > app new
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > sys new
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > ccf default
> > > > > >
> ------------------------------------------------------------------------
> --------
> > > > > > ccf software NEOedit 1.3
> > > > > > --------------------------------------------------------------
> > > > > > ------------------
> > > > > > problem
> > > > > >
> > > > > > The RU 930 (can't choose it in the Pulldown menu) falls in
> > > > > > sleep mode after n (adjustable) Seconds.
> > > > > >
> > > > > > To wake it up, you have to press a key or the touchscreen.
> > > > > >
> > > > > > Most Hardkeys can be used even when the Neo is sleeping. That
> > > > > > makes sense, since thes keys are uses "blind".
> > > > > >
> > > > > > Why does this behavior doesn't work with the upper two
> > > > > > Hardkeys, which can be labled in the Screen.
> > > > > >
> > > > > > This makes no sense, and is extremly bothering, since I have
> > > > > > to look, if the Neo is still awake.
> > > > > >
> > > > > > --------------------------------------------------------------
> > > > > > ------------------
> > > > > > wants to be kept informed? [yes]
> > > > > >
> ------------------------------------------------------------------------
> --------
This message was edited by MicF on 06/20/02 05:34.44.
