Please help,
I'm trying to upload a new configuration file to my ProntoNeo but I keep getting the message 'the device connected to this pc is not designed for this configuration file'.

I have successfully downloaded the current configuration to my pc using a serial-USB adaptor but even if I try to upload exactly the same config, completely unchanged, I still get this message.

Really appreciate any help.

Thanks in advance
Dan

Hi Hitby,

Try the following: download the current config. Click on save as.
Now make sure that the 'save as type' selector reads your type of your ProntoNeo.

e.g. I live in Europe and have a ProntoNeo RU930. So i need to set the type to RU930.

After that try to upload the configuration back to the ProntoNeo and hopefully it will do that.

Gert-Jan

This error can also result from the the serial port not being available, occupied by some other program. I get this error message if I forget to turn off the Palm Hotsync Manager, which also uses the Com1 port.