11/18/09 - A major update brings our collection to over 1,350 manuals for 115 brands.
11/04/09 - New features, hundreds of 2-way and RS-232 modules, plus a web browser for the MX-6000.
9/04/09 - Latest activity-based model features a color screen at an economical price.
9/03/09 - * OK, one string – you may have to learn something!
8/22/09 - As it turns out, those who do not learn from history... still won't repeat it.
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The following page was printed from RemoteCentral.com:
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Getting Software for Your Remote
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| Topic: | Getting Software for Your Remote This thread has 60 replies. Displaying posts 1 through 15. |
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| Post 1 made on Thursday September 7, 2006 at 22:31 |
Eric Johnson Universal Remote Control Inc. |
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If anyone is having trouble getting software for your remote, simply open the battery compartment, note the serial number, then navigate to this site:
[Link: universalremote.com]
Best Regards,
-Eric
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Eric Johnson
VP of Technology Universal Remote Control, Inc. • Technical Support: 1-800-901-0800 • Direct Line to Eric: 1-800-247-7001 |
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| Post 2 made on Monday December 25, 2006 at 08:07 |
Daniel Tonks Wrangler of Remotes |
Joined:
Posts: | October 1998
25,812 |
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Official Thread Rules
First, let me say that this is NOT a thread for policy discussions. Please take any of those topics over to the "big" thread. All policy-related posts will be DELETED from this thread without warning.
This thread is purely to assist those who are specifically trying to get software - any software. Post what you bought, when and where, and we might be able to help with how to get software or at least who to contact.
I realize that there is a fine line between policy and not-policy discussion, but here's a guideline: if a post goes from "how or where can I get software" to "why can't I get software" it's policy discussion!
This can also be a thread to post which Authorized Dealers are giving out what version of the software - but keep such posts to that information only. Any further discussion of an AD's software distrubtion policy should again be in the "big" thread.
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| Post 3 made on Friday January 5, 2007 at 23:54 |
Eric - each time I try to update the software within MX-800 Editor (Live Update), I get a download failed error. this is the case even after I have registered as you suggested. any ideas.
Jonathan
jnyland@ameritech.net
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| Post 4 made on Saturday January 6, 2007 at 01:29 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,630 |
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Right--the SW in this thread cannot be updated. If you want the updatable software, contact your dealer.
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LET'S GO BUFFALO!!! |
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| Post 5 made on Friday January 19, 2007 at 00:57 |
swerve Founding Member |
Joined:
Posts: | November 2001
22 |
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I opened the battery door but do not see a serial number. Where exactly is it? Is it on the door itself?
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| Post 6 made on Friday January 19, 2007 at 15:06 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,630 |
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Under the batteries, on a sticker.
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LET'S GO BUFFALO!!! |
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| Post 7 made on Saturday January 20, 2007 at 19:23 |
NewGuyATL Junior Member |
Joined:
Posts: | January 2007
16 |
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I've downloaded the software for the MX900 (I now have a .exe file on my desktop.) But when i open the editor, shouldn't there be a tutorial or something? I'm just sitting here now, trying to figure what to do to program this thing.
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Thanks for your help! |
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| Post 8 made on Saturday January 20, 2007 at 19:37 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,630 |
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No, there's no tutorial.
[Link: remotecentral.com]
Here's the link to the programming manual. Read it and it may help.
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LET'S GO BUFFALO!!! |
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| Post 9 made on Saturday January 27, 2007 at 14:08 |
ericholtman Junior Member |
Joined:
Posts: | January 2007
1 |
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I opened up my battery case on my MX800, there's a sticker there that says
MX-800 ver 1.0
1003 000010
I've tried punching in all sorts of combinations into the universal remote site, it won't believe any of them.
I have the software on my old laptop, I just want to move it. Is there an easy way to do that without getting an install .exe from universal, or do they litter windows system directories with .dlls?
Thanks for your help,
Eric.
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| Post 10 made on Saturday January 27, 2007 at 21:35 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,630 |
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| Post 11 made on Friday February 16, 2007 at 22:36 |
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Does the software download include the latest ir codes or does that still have to be obtained from a dealer. I live in Australia and bought my MX-850 on a trip to the USA.
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| Post 12 made on Sunday February 18, 2007 at 21:03 |
shaulsee Junior Member |
Joined:
Posts: | February 2007
4 |
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The crew at Tweeter locally told me that I could not get the software being that I'm not an authorized installer. This thread seems to indicate this is not the case. Is that so?
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| Post 13 made on Sunday February 18, 2007 at 22:02 |
OTAHD Super Member |
Joined:
Posts: | October 2005
4,630 |
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They're allowed to give you the software, chances are they just don't want to.
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LET'S GO BUFFALO!!! |
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| Post 14 made on Sunday March 4, 2007 at 08:36 |
Universal Remote Control as a company has lost my respect. I purchased my MX-850 (as well as many others for clients) in the fall of 2005. I recently got a new device and wanted to update the remote. I discovered they disabled live update in the software version I have. I called URC support and they told me I had to go back to the place of purchase to get the software. They WOULD NOT tell me how to get it online.
I went to Magnolia where I purchased my remote. Magnolia IS an authorized distributor. They did not know anything about this. Now maybe it was the sales rep I dealt with and maybe not.
The point is, I have purchased a product from URC and they clearly don't care about maintaining their customer satisfaction. If there were another company with equivalent products I would most certainly switch and advise current and future clients to do so as well.
Come on URC, get your act together and realize who the customer is and stop penalizing the legit customers because you're mad your product is being sold by unauthorized dealers. Get a clue.
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URC MX-850 |
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| Post 15 made on Sunday March 4, 2007 at 09:48 |
briremo Senior Member |
Joined:
Posts: | December 2005
1,296 |
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snappa, don't get mad at URC, the fine folks at MHT are the ones who are not servicing you. Try and talk to a manager there or have them program it for you. It is considered a professional product.
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feed a dog and he will not bite you. this is the principal difference between a man and a dog. Mark Twain |
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