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Topic:
Disgusting Sticky Mess on the surface of my MX-700 and Sidekick
This thread has 18 replies. Displaying posts 16 through 19.
Post 16 made on Wednesday October 25, 2006 at 09:44
1ziggi1
Long Time Member
Joined:
Posts:
September 2006
410
On July 28, 2006 at 23:13, bcf1963 said...
LuckMan212,

Please give URC a call. They are very service oriented.
If you are comfortable with how to pop the remote open,
I'll bet they'll be happy to send the pieces. There might
be a small charge, but if my dealings with them are typical,
you'll get the pieces for free.

Don't worry about trying to convince them if it's widespread,
etc. This is the kind of company that it doesn't matter
if it's one customer or 2000. With this kind of issue,
I'll bet they make it right.

URC will not sell the parts to repair this problem on your own. I called them just yesterday and they said I had to ship the remote to them for repair at a cost of $30. As cheap as they are now on Flea Bay it is cheaper to just get a replacement remote and keep the sticky one for parts. It is too bad URC does not stand by their products as we all know they knew there was a problem with the MX-700's coating but now they are trying to get another $30 from us to correct their mistake.
BTW I am in Florida.

Last edited by 1ziggi1 on October 25, 2006 12:44.
Post 17 made on Monday November 28, 2016 at 22:14
Ernie Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
26,719
Has anyone found a solution to this? Yeah, this is an old thread, but I just saw this problem after seeing it at home.

A client has an MX880 that's disgusting. People may ruin the finish by putting something on it, but I have an MX-850 that's gooey as hell and has just been sitting open. No cleaners or anything.

Do I have to charge my client for a new URC remote because URC doesn't have a solution for the surfaces they sell?
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 18 made on Tuesday November 29, 2016 at 14:16
Dundas
Founding Member
Joined:
Posts:
April 2002
294
Haven't tried it myself but others have said WD40 works well for this issue.
Post 19 made on Wednesday December 7, 2016 at 10:13
RandyWalters
Long Time Member
Joined:
Posts:
December 2006
72
On November 28, 2016 at 22:14, Ernie Gilman said...
Has anyone found a solution to this? Yeah, this is an old thread, but I just saw this problem after seeing it at home.

A client has an MX880 that's disgusting. People may ruin the finish by putting something on it, but I have an MX-850 that's gooey as hell and has just been sitting open. No cleaners or anything.

Do I have to charge my client for a new URC remote because URC doesn't have a solution for the surfaces they sell?

I successfully cleaned my sticky MX-500s and posted about it here:

[Link: remotecentral.com]
Randy
URC MX-890, MX-780, MX-450, R40, MX-500, Panny TC-P55ST60, Sony 55W800B, Tivo Premiere, TWC Arris DVR, Onkyo 333 AVR, Panasonic Blu-Ray . . . .
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