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Topic:
MX-850 'Learn" failure?
This thread has 31 replies. Displaying posts 16 through 30.
OP | Post 16 made on Thursday February 24, 2005 at 19:56
jrannison
Long Time Member
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February 2005
11
Damon..........

I will provide the remote if necessary, however I supplied them with a CCF file that has eight additional discreet codes in hopes they will convert that file.
John
*****************
Post 17 made on Friday February 25, 2005 at 13:02
hiker
Long Time Member
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January 2005
440
I also had problems with the 850 learning some codes, especially with the Airboard Wireless IR keyboard. The MX-500 and MX-800, MX-3000 had no problems.
I did have some success using the blank configuration as MikeSRC suggested. Did you try that?
OP | Post 18 made on Friday February 25, 2005 at 14:07
jrannison
Long Time Member
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February 2005
11
hiker.....................

Yes I did.

As noted above the MX-350/650/850 use a new chip to enable the Toggle Bit usage. I wonder if that whole series is the problem. I suspect that if they get a handle on the problem they may be able to deal with it with a firmware fix.
John
*****************
Post 19 made on Friday February 25, 2005 at 14:56
Control Remotes
Super Member
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August 2003
3,429
John,

Did they tell you that they would convert the file? If so, that's great, but it still won't solve the actual problem at hand, but just put a band-aid on it for you. The next time you go to learn another device, you may end up facing the same issue. I'm just thinking ahead for you.

Would it be worth sending the remote to them after they send you a functional file? At least then you won't be without control of your Velodine. :) Something to consider.



Thank you,
Damon DG
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OP | Post 20 made on Friday February 25, 2005 at 18:42
jrannison
Long Time Member
Joined:
Posts:
February 2005
11
Damon..................

I agree with you. I am not concerened about being without the remote as I have all the codes copied to my MX-700, then just used that file for the MX-850.

The purpose of sending the CCF file was to have them convert it for the extra codes. These are not "Learned" CCF files so the current software will not apparently convert it. (I tried)

I did offer (I just didn't post all my contacts I've had with them) the remote to URC..........IF.........they are interested in solving the learning problem, but if they are just going to create a ID#, then that does not SOLVE THE PROBLEM and why go through the hassle. No answer yet.
I'm interested in having them solve the issues as I feel that some of the failures others are haveing with different remotes might be resolved also.
I'm an electrical engineer and am always interested at getting at the Root Cause of failures.

Thanks for your interest.
John
*****************
Post 21 made on Saturday February 26, 2005 at 07:50
Eric Johnson
Universal Remote Control Inc.
Joined:
Posts:
May 2001
705
John,

I assure you that the reason we want the remote control that created the problem is so that we can resolve the learning issue. I apologize for our technical support people if that was not clear in their responses. Sometimes, since engineering fixes can take time, our technical support staff may feel "powerless" to promise fixes. In this case, I can assure you that we will follow up and solve the issue. If anyone has had a similar experience with another remote, I would like them to call or email me to discuss.

Best Regards,

-Eric

Eric Johnson
VP of Technology
Universal Remote Control, Inc.

Phone 1-800-247-7001
Best Regards,
Eric
OP | Post 22 made on Saturday February 26, 2005 at 10:42
jrannison
Long Time Member
Joined:
Posts:
February 2005
11
"I assure you that the reason we want the remote control that created the problem is so that we can resolve the learning issue."

Eric..............

That was never clear to me, and I appreciate your response. I would gladly send the unit for such evaluation.
I must say that I did not receive an Email response at all until I cc:John Davis.
John
*****************
Post 23 made on Friday May 6, 2005 at 05:59
stevebez
Long Time Member
Joined:
Posts:
November 2004
11
Any joy on having this resolved - my MX850 still cannot learn the DD12's remote ... also the Velodyne in the IR database for the MX850 has only a couple of functions.
Post 24 made on Sunday May 15, 2005 at 21:31
djos
Long Time Member
Joined:
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May 2005
63
On 02/26/05 07:50 ET, Eric Johnson said...
John,

I assure you that the reason we want the remote
control that created the problem is so that we
can resolve the learning issue. I apologize for
our technical support people if that was not clear
in their responses. Sometimes, since engineering
fixes can take time, our technical support staff
may feel "powerless" to promise fixes. In this
case, I can assure you that we will follow up
and solve the issue. If anyone has had a similar
experience with another remote, I would like them
to call or email me to discuss.

Best Regards,

-Eric

Eric Johnson
VP of Technology
Universal Remote Control, Inc.

Phone 1-800-247-7001

Hi Eric,
I'd love to send you my Sony STR-DE845's RM-LP204 remote cause I cant get my MX-850 (or my old MX-500) to Learn any of the Discrete Audio Feild Codes except for BassBoost. Also only some of the preprogrammed codes Work for it. I've even tried importing codes from a pronto CCF file but to no avail! (the pronto learnt them fine)

I also have a FTA Dual Digital-Tuner PVR (Topfield 5000pvrT) which the MX-850 learns just fine except that it wont learn auto-repeat codes? My old MX-500 learnt these just fine by holding down the buttons rather than a single press.

I also noticed that someone in this thread has an IR Airboard for a HTPC too. My MX-500 learnt these codes perfectly but the MX-850 only accepts some of the commands. I even tried learning them from the MX-500 but no luck.

Im in Melbourne, Australia but I'd be more than happy to send in my Sony & Topfield remotes for analysis by URC.

Btw, apart from those issues, the MX-850 + MRF-250 are truly outstanding - I couldn't live without them now!
URC MX-810 + MRF-350
Post 25 made on Monday May 16, 2005 at 06:03
djos
Long Time Member
Joined:
Posts:
May 2005
63
Ok, I'm about 98% happy now!, I followed some advise from this forum and it turns out the the mx-850 will learn my Topfield 5000pvrT's auto-repeat codes as long as I conduct the learning while not connected to the PC! <|:-)

Unfortunately this does not work for the Sony Discrete Audio Field Codes. <|:-( I haven't tried the airboard yet but will post when I have tested this.

EDIT: Ok now Im 99% Happy, My Airboard also works using the above mentioned learning method! I Even got it to learn Key Combo's if I press them quickly enough. <|:-)

URC, Please fix the issue with the Sony STR-DE845 & RM-LP204 Remote - the specific combination is in the Supported IR Database so Eric if your guru's could get the MX-850 to learn the Discrete Audio Feild codes I'll be a %100 Satisfied Customer.

This message was edited by djos on 05/16/05 07:23 ET.
URC MX-810 + MRF-350
Post 26 made on Wednesday May 18, 2005 at 01:29
teknobeam1
Active Member
Joined:
Posts:
May 2004
626
I had the same issue recently with the MX3000. It wouldn't learn certain codes. I tried everything. Finally I tried learnig the codes that wouldn't take into an old Marantz RC5000i. Voila, no problem. I then tried learning those newly learned codes from the RC5000i into the MX3000. It worked like a charm. I wonder if the URC remotes have a kind of code filter that rejects certain information that is percieved somehow as unaceptable. Or, that the RC50001 has a process that cleans up the codes. I'm not looking a gift horse in the mouth here, but I'm curious to know what's going on in this convoluted process.
Post 27 made on Wednesday May 18, 2005 at 01:55
djos
Long Time Member
Joined:
Posts:
May 2005
63
On 05/18/05 01:29 ET, teknobeam1 said...
I had the same issue recently with the MX3000.
It wouldn't learn certain codes. I tried everything.
Finally I tried learnig the codes that wouldn't
take into an old Marantz RC5000i. Voila, no problem.
I then tried learning those newly learned codes
from the RC5000i into the MX3000. It worked like
a charm. I wonder if the URC remotes have a kind
of code filter that rejects certain information
that is percieved somehow as unaceptable. Or,
that the RC50001 has a process that cleans up
the codes. I'm not looking a gift horse in the
mouth here, but I'm curious to know what's going
on in this convoluted process.

Ah I envy You! My old MX-500 wouldn't learn the Sony codes either, the only remote I've personally owned that would learn them was, not surprisingly, a Sony RM-AV3000.
URC MX-810 + MRF-350
Post 28 made on Sunday May 22, 2005 at 01:32
cmadon
Lurking Member
Joined:
Posts:
May 2005
1
I read through this forum and did not notice if the problem has been fixed.
I am having trouble with the learned codes too.
When i teach my 850 a code, it will work once, then subsequent presses do not even trigger the ir transmit icon on the remote, let alone create the desired function.

Any help would be nice.

I have this problem with a sony kp-46wt500. the default code for the wide mode toggle only takes it to the wide zoom mode. When i "learned" the 850 that button from the sony remote, i get the above result. I also have the same problem when teaching the codes from my USDTV remote (a local HDTV subscription service provider).
Post 29 made on Sunday May 29, 2005 at 08:23
dinom
Active Member
Joined:
Posts:
February 2004
643
I'm also having learning problems, but with my MX-3000. See my thread here:

[Link: remotecentral.com]

I see others having problems with Sony remotes too. Maybe this is a clue.

Dino
Post 30 made on Friday October 14, 2005 at 18:23
djos
Long Time Member
Joined:
Posts:
May 2005
63
On 05/22/05 01:32 ET, cmadon said...
I read through this forum and did not notice if
the problem has been fixed.

I am having trouble with the learned codes too.
When i teach my 850 a code, it will work once,
then subsequent presses do not even trigger the
ir transmit icon on the remote, let alone create
the desired function.

Any help would be nice.

I have this problem with a sony kp-46wt500. the
default code for the wide mode toggle only takes
it to the wide zoom mode. When i "learned" the
850 that button from the sony remote, i get the
above result. I also have the same problem when
teaching the codes from my USDTV remote (a local
HDTV subscription service provider).

I solved all my learing code probs, (except the sony discrete auido), by learning with the 850 disconnected from the PC - this enabled me to catch auto repeat codes and a couple of key combos from my IR keyboard for my HTPC.

Once you have learned the codes then connect the 850 to your PC and Up-Load rather than Down-Load the config.
URC MX-810 + MRF-350
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