(little lengthy but i need advise)

i purchased an MX-850 (and base unit) almost two years ago, downloaded the software, and programmed my remote. love it. on my recommendation, a couple friends have purchased the same, and i've helped them set them up.

this week i helped another set-up a system, the final step of which was to program their remote for them. i didn't have the codes for a couple of their components so i updated my files, but still didn't have the files they needed. tried to update one more time and got a message that i could no longer do that without a license or authorization (forgot how it was worded). so...

what are my options?

1) if i steered this friend wrong, company policy has change and i can no longer program it, that is what it is. i'm sure there are reasons. i can exchange for them (already confirmed this with my retailer) and program a lesser remote manually.

2) what about me? when i purchased, i did so because it would give me the flexibility to do it myself, which i enjoy. if i add a new component (won't be long) and don't have the codes....then what? i paid over $500 (including base unit) and am not feeling comfortable with the situation.

thanks for any advice or education.

First of all, check the sticky at the top of this forum titled "Getting Software For Your Remote".

Contact the dealer you bought from, and ask them to send you the updatable software.

You can get the non-updatable software from URC's site if you register the serial number. There has only been one update since they updated that verison. Maybe that version will suffice also.

But your dealer should be able to provide updatable software.

thank you very much.