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Topic:
MX-500 and Velodyne DD-15 remote
This thread has 7 replies. Displaying all posts.
Post 1 made on Tuesday August 28, 2007 at 20:31
mark81
Lurking Member
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I have a DD-15 and have been trying to get my Home Theater Master MX-500 learning remote to learn the functions of the DD-15's remote. It will learn some but not all keys of the DD-15 remote. For instance. I can't get it to learn the preset # 1, 2, 3 or 6 or vol down. When I attempt to learn, the MX-500 gives me a signal telling me it has been learned, but in fact, it has not. I've tried using the same keys of the MX-500 that won't learn on keys from the DD remote that will work and it learns them with no problem. So, this tells me that it may be a communication issue with these particular keys from the DD remote.

I received the following from Velodyne:

"Yes this is a condition we are aware of. This is occuring because the command string from the DD remote transmitter is too long or too high in frequency for the Theater Master remote to emulate. You might try speaking to the tech support staff at Theater Master to see if they have a work around for this. Some learning remotes have a jack located inside of the battery cover where code can be entered manually but I am not the person that could tell you how to go about doing that."

I checked the battery compartment and there is a 5 prong connection beneath where the batteries go. Has anyone come across this issue before and do you know of a fix for it?
Mark
Post 2 made on Wednesday August 29, 2007 at 06:14
Daniel Tonks
Wrangler of Remotes
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28,779
Out of curiosity, how old is your MX-500? I know there was an issue with *original* MX-500s with learning certain long codes on the LCD buttons (they supported fewer bits than the non-LCD buttons). In the end URC removed the ability to reset the remote to the factory default configuration, and used that memory for the LCD keys.

After a search I found another report of this issue (with the same keys in fact) but another poster said they were able to do it by changing their learning technique.

So I suggest trying out some of the tricks here: [Link: remotecentral.com]
OP | Post 3 made on Wednesday August 29, 2007 at 06:18
mark81
Lurking Member
Joined:
Posts:
August 2007
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On August 29, 2007 at 06:14, Daniel Tonks said...
Out of curiosity, how old is your MX-500? I know there
was an issue with *original* MX-500s with learning certain
long codes on the LCD buttons (they supported fewer bits
than the non-LCD buttons). In the end URC removed the
ability to reset the remote to the factory default configuration,
and used that memory for the LCD keys.

After a search I found another report of this issue (with
the same keys in fact) but another poster said they were
able to do it by changing their learning technique.

So I suggest trying out some of the tricks here: [Link: remotecentral.com]

I can't quite remember, but certainly 5 to 6 yrs, and possibly more.

Is there a fix for this?
Mark
Post 4 made on Wednesday August 29, 2007 at 06:24
Daniel Tonks
Wrangler of Remotes
Joined:
Posts:
October 1998
28,779
First check out your remote... see if it gives you the option to reset to factory default (don't do it though!) If there is no option, then that particular fix won't help this issue.

If it does, then I suggest contacting URC. You should be able to send in your remote to them and they'll be able to flash newer firmware (no, there is no way to do this yourself - the jack Velodyne is talking about is only usable by users for UEI manufactured remotes).

But still, try out those tricks. They might help.
OP | Post 5 made on Wednesday August 29, 2007 at 21:49
mark81
Lurking Member
Joined:
Posts:
August 2007
5
On August 29, 2007 at 06:24, Daniel Tonks said...
First check out your remote... see if it gives you the
option to reset to factory default (don't do it though!)
If there is no option, then that particular fix won't
help this issue.

If it does, then I suggest contacting URC. You should
be able to send in your remote to them and they'll be
able to flash newer firmware (no, there is no way to do
this yourself - the jack Velodyne is talking about is
only usable by users for UEI manufactured remotes).

But still, try out those tricks. They might help.

I don't see a factory reset procedure within the manual, so I'm thinking it does not have one.

You mention trying "those tricks". What tricks are you referring to?
Mark
Post 6 made on Wednesday August 29, 2007 at 22:53
Daniel Tonks
Wrangler of Remotes
Joined:
Posts:
October 1998
28,779
I provided a link to them in my first post.
OP | Post 7 made on Thursday August 30, 2007 at 06:28
mark81
Lurking Member
Joined:
Posts:
August 2007
5
On August 29, 2007 at 22:53, Daniel Tonks said...
I provided a link to them in my first post.

Oops, sorry, I missed that. I will give it a try and let you know.
Mark
OP | Post 8 made on Friday August 31, 2007 at 18:08
mark81
Lurking Member
Joined:
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August 2007
5
Daniel:

I tried all the tips, sometimes more than once, but none seem to work.
Mark


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