On September 2, 2006 at 13:19, rojomo said...
I would love some help with this problem. I had my HT
installed 3 years ago and the installer is out of business.
At the time I downloaded the software. I just recently
added a new receiver and would like to update the remote
control. The software will not update and they "hid"
the new versions. I'm livid. I don't want to call a
new installer to change a few buttons on my remote...Any
suggestions on how to fix this? I'm about to go put a
blog in as many places as I can slamming HTM for selling
products and cutting off support. I understand what they
are trying to do by segmenting the market BUT when it
results in so many upset customers this process may backfire.....
What's worse, I just sat down to set this up for the holiday
weekend and no-one is open to get help from...
HELP!!
There's extensive discussion on this topic in the rc-master forum.
You can get the software, perhaps even on this holiday weekend. The last paragraph on URC's new pro overview page has a link taking you to a registration page. Fill out the information, put in the S/N of your remote and you should be able to download the most recent, yet not inherently updatable, version of the software.
Since your previous installer is now out of business, URC's support may be able to set you up with a new authorized dealer to get the updatable version. But the non-updatable version should get you back up and running this weekend.
References:
URC's pro overview page Direct link to registration page