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What I've learned about I-prontos
This thread has 5 replies. Displaying all posts.
Post 1 made on Thursday October 6, 2005 at 11:13
chuch jr
Active Member
Joined:
Posts:
August 2005
500
Any one out there that has seen my posts over last 3 weeks may have put a few together & figured out that I was stuck finishing a job start by one of my employees that involve completing the programing on 1 i-pronto & totally programing another. Athough I had some experiance w/TSU 7000, the I-pronto left me clueless after 1 day. The employee that left did not have the courtesy to give me some tips on where to start!
Problem #1 - one I-pronto did not have updated firm ware & wireless network in home not working correctly to update. This I-pronto was removed to another location with wep protected netwk but couldn't get update to happen. I then tried to connect to internet with new unicom router which turned out to be defective. Finally I found a friends office with linksys system where we unsecured net work long enough to update firmware WHILE I-PRONTO IS PLUGGED INTO A/C OUTLET.
Problem #2 - Same unit, WITH OLD FIRMWARE, would not boot when in area of non working wifi ntwk. I-PRONTO NEEDED TO BE SET TO MANUALLY UPDATE NOT AUTOMATIC
PROBLEM #3 - Since my luck with wifi connections was plagued with bad luck, i sought out an MMC card for slot to transfer Configuration between comput & I-Pronto but was sold SD card that did NOT work. UNABLE TO FIND MMC LOCALLY, I DECIDED TO BUY NEW WIFI ROUTER FOR CUSTOMER'S HOUSE & INITIALLY INSTALL WITHOUT SECURITY IN ORDER TO TRANSFER FILE BACK & FORTH.
PROBLEM #4 - with a TSU 7000, you can test device codes that are built into software via mini USB cable that connects Pronto to ProntoPRO edit. This is not possible with I-pronto. And since my expieance with head to head leaning sometimes leaves me frustrated, I prefer to use preprogramed codes. SOLUTION WAS TO USE A TSU - 7000 TO TEST CODES OF THE DEVICES I STILL NEEDED TO CONFIGURE. THIS WAS DONE VIA THE TOOLS SECTION RIGHT ON THE REMOTE NOT VIA PROEDIT. WHEN THE CORRECT CODE WAS FOUND IT WAS STORED FOR EACH DEVISE THEN THE 7000 WAS CONNECTED TO PROEDIT - LOADED ONTO COMPUT - THEN THE CODES # WERE VIEWED OFF THE THE DEVICE PROPERTIES IN PROEDIT. tHESE SAME CODE #S WERE ENTERED INTO THE I-PRONTO SOFTWARE AND WORKED FINE!
Problem #5 - When your very forgetfull, how can you make sure that you do not overright an newer config file with an older one? Since layout is done on the i-pronto software & learning is done on the remote then sent to the software, you need to be sure what order you are doing things in. For example: Do initial layout, then send to I-pronto, then learn codes head to head, then send file back to software, then clean-up layout, then back to I-pronto, more head to head, & back to software. THE KEY THING I DID WAS TO PUT THE CURRENT DATE & TIME IN THE FILE NAME EVERY TIME I SAVED A FILED THAT WAS JUST TRANSFERED FROM ONE DIRECTION TO THE OTHER. AND, KEEP NOTES! IN CASE THE PHONE RINGS OR ANOTHER DISTRACTION OCCURS YOU'LL KNOW WHERE YOU LEFT OFF!
Finally, I could not have learned as much as I did so quick a time frame if it were not for all the great people on remote central. THANK YOU ALL!!!!!!!!!!!!!! My partner kept saying call phillips tech support if your having trouble but my answer was I found something better, it called remote central!
Post 2 made on Friday October 7, 2005 at 02:59
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
"call phillips tech support if your having trouble"

LOL! Women! Don't you just love 'em!
OP | Post 3 made on Saturday October 8, 2005 at 09:00
chuch jr
Active Member
Joined:
Posts:
August 2005
500
goshdarnit - My partner is a guy who's been in this biz. over 25 years. You would think that after a couple of poor experiances in dealing w/philips cust support about return items, he wouldn't even sugest calling them. It must have been a senior moment! lol!
Post 4 made on Saturday October 8, 2005 at 13:47
SirKalle
Long Time Member
Joined:
Posts:
January 2003
130
Every time when I heard "Philips customer support" I have to say:

There is Philips.

And there are "customer supports" out there.

But there is NO customer support for Philips remote products called "Pronto". Never was.

For me one thing is very clear: I will never, never, never buy ANY product from this company even when I know, that they might have good support partners for other products they produce.

Best regards,

Kalle
Post 5 made on Sunday October 9, 2005 at 12:09
Chris Horka
Long Time Member
Joined:
Posts:
December 2003
50
On 10/08/05 13:47 ET, SirKalle said...
Every time when I heard "Philips customer support"
I have to say:

There is Philips.

And there are "customer supports" out there.

But there is NO customer support for Philips remote
products called "Pronto". Never was.

For me one thing is very clear: I will never,
never, never buy ANY product from this company
even when I know, that they might have good support
partners for other products they produce.

Best regards,

Kalle

I couldn't agree more!
Post 6 made on Monday October 10, 2005 at 06:29
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
On 10/08/05 09:00 ET, chuch jr said...
goshdarnit - My partner is a guy who's been in
this biz. over 25 years. You would think that
after a couple of poor experiances in dealing
w/philips cust support about return items, he
wouldn't even sugest calling them. It must have
been a senior moment! lol!

LOL! Sorry about that wrong assumption! :) I think Philips have found a genius wzay of stopping their customers "bothering" them all the time. Provide such terrible support that people just don't even consider contacting the company that makes it to be a viable option!


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