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Topic:
Crashing while in sleep mode
This thread has 24 replies. Displaying posts 1 through 15.
Post 1 made on Sunday August 15, 2004 at 08:23
scottcul
Lurking Member
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August 2004
8
My 3 day old ipronto is crashing minutes after going into sleep mode, it is definately crashing as the analogue clock freezes. The only way out is the reset button, most annoying. I did see a post in May this year with other people with the same problem. There must be a fix, I can't believe these people are just putting up with the issue.

Previous post is here

Regards

Scott
Post 2 made on Tuesday August 17, 2004 at 05:00
bassfiend
Long Time Member
Joined:
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September 2003
149
Not everyone's iProntos crash - mine has been absolutely rock solid for the last couple of months now. The first place to start is to ensure that you have the latest firmware installed on your iPronto - that sorted any locking up that I was experiencing.

I believe that there is still a locking up issue that Philips are still working on which (if I understand correctly) is due to a problem between the PCMCIA WiFi card and the iPronto when in sleep mode but it doesn't seem to affect all iProntos - hopefully Philips will have a fix for this soon.

Phil
OP | Post 3 made on Tuesday August 17, 2004 at 14:24
scottcul
Lurking Member
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August 2004
8
On 08/17/04 09:00 ET, bassfiend said...
Not everyone's iProntos crash - mine has been
absolutely rock solid for the last couple of months
now. The first place to start is to ensure that
you have the latest firmware installed on your
iPronto - that sorted any locking up that I was
experiencing.

It only started with the latest firmware.
I believe that there is still a locking up issue
that Philips are still working on which (if I
understand correctly) is due to a problem between
the PCMCIA WiFi card and the iPronto when in sleep
mode but it doesn't seem to affect all iProntos
- hopefully Philips will have a fix for this soon.

I hope so, really can't use the remote because as soon as it goes to sleep within 10 minutes it will crash. I may try another WiFi card, it may not even boot though. I tried running it without the Wifi altogether but it would not boot. I had a feeling it was to do with Wifi that's why I tried without it.

Regards

Scott
Post 4 made on Wednesday August 18, 2004 at 05:34
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149

It only started with the latest firmware.

Bugger! I have a couple of customers who's iProntos lock up occasionally and they're feeding info back to Philips on what I understand is a fairly regular basis to try to enable the developers to nail down the issue.

I hope so, really can't use the remote because
as soon as it goes to sleep within 10 minutes
it will crash. I may try another WiFi card, it
may not even boot though. I tried running it without
the Wifi altogether but it would not boot. I had
a feeling it was to do with Wifi that's why I
tried without it.

I don't know what chipset the Philips card uses but maybe that's worth a try...

Phil
Post 5 made on Thursday August 19, 2004 at 18:28
Goshdarnit
Long Time Member
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February 2003
186
Same problem here, but worse!!! Mine crashes if left overnight. Weird thing is, it just seems to be the actual display part of the screen that isn't waking up. Touch the screen, and the code for the button that SHOULD be on that part of the screen is actually sent, you just can't see the buttons! The REALLY annoying thing is that a reset doesn't even help. It resets (I know this because I hear the little tune) but it doesn't fix the problem. I have to take the battery out and leave it out for about 15 minutes before reinserting it. Then everything works again. Come on Philips! 15 minute wait to switch on the TV with my 1300 remote control?!? If theit tech support don't get back to me REAL SOON with an immediate fix, this heap is going right back.

Plus what's the point of 7 buttons down the side of the machine, if most of them do the same thing and you can't change it?!?

And why can't you do a jump to the EPG?

A bit more thought before releasing this at this price would have been a good idea.

Oh yes, and not everyone has a WAP. I do, luckily, but it's not overly common, is it? Ever heard of USB? I know you have, because there's a socket. Why not let people program it through that?

A great idea (I need a bigger screen that my old Pronto can manage) ruined by buggy and poorly thought out implementation.

:(

Oh yes, I forgot to say also, every time I have to do the above bettery removal, I have to spend a ludicrously long time (thanks to a clumsy interface) reprogramming the time and date in order to access the EPG, which doesn't include that "+1 hour" channels on the UK Sky network.

:(

This message was edited by Goshdarnit on 08/19/04 18:38 ET.
OP | Post 6 made on Friday August 20, 2004 at 02:42
scottcul
Lurking Member
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August 2004
8
On 08/19/04 22:29 ET, Goshdarnit said...
Same problem here, but worse!!! Mine crashes if
left overnight. Weird thing is, it just seems
to be the actual display part of the screen that
isn't waking up. Touch the screen, and the code
for the button that SHOULD be on that part of
the screen is actually sent, you just can't see
the buttons!

I will try that on mine tonight, but think mine actually fully crashes. Does you analogue clock freeze?

The REALLY annoying thing is that
a reset doesn't even help. It resets (I know this
because I hear the little tune) but it doesn't
fix the problem. I have to take the battery out
and leave it out for about 15 minutes before reinserting
it. Then everything works again. Come on Philips!
15 minute wait to switch on the TV with my 1300
remote control?!?

Mine resets fine with the reset button, so yours is definately worse.

If theit tech support don't
get back to me REAL SOON with an immediate fix,
this heap is going right back.

As soon as i realised the problem I reported it Philips via their website and also to the supplier so atleast they knew there is an issue if Philips take weeks to get back to me. The message send through their website came back to me "unable to delivery for the last 5 days" so I had to call them. And had no call back since! ;-(

Where are you from the UK? If so what number did you use?

As the problem was suspected to be WiFi I changed the standard PCMCIA card, for another. To my supprise it booted and worked fine, however it still crashed in sleep mode.

Regards

Scott
Post 7 made on Friday August 20, 2004 at 05:55
Andrew Dade
Long Time Member
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Posts:
March 2004
134
Hello Scott,
Interesting, could you let us know which wi-fi card (Brand / model number) worked for you ?

Andrew
OP | Post 8 made on Friday August 20, 2004 at 06:13
scottcul
Lurking Member
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Posts:
August 2004
8
On 08/20/04 09:55 ET, Andrew Dade said...
Hello Scott,
Interesting, could you let us know which wi-fi
card (Brand / model number) worked for you ?

Andrew

Its a really old Belkin F5D6020 but looking on their website they have one called F5D6020u so that might still work. BTW this card did not fix the hanging problem.

Regards

Scott
Post 9 made on Friday August 20, 2004 at 11:34
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149

Same problem here, but worse!!! Mine crashes if
left overnight. Weird thing is, it just seems
to be the actual display part of the screen that
isn't waking up. Touch the screen, and the code
for the button that SHOULD be on that part of
the screen is actually sent, you just can't see
the buttons! The REALLY annoying thing is that
a reset doesn't even help. It resets (I know this
because I hear the little tune) but it doesn't
fix the problem. I have to take the battery out
and leave it out for about 15 minutes before reinserting
it. Then everything works again. Come on Philips!
15 minute wait to switch on the TV with my 1300
remote control?!? If theit tech support don't
get back to me REAL SOON with an immediate fix,
this heap is going right back.

Have you spoken with your dealer about this? What have they said? I do love the way that a unit can give problems but several hundred be working perfectly well then it's a problem with the whole range!

Surely your dealer should be your first port of call to resolve a dodgy unit - which this certainly sounds to be.

Plus what's the point of 7 buttons down the side
of the machine, if most of them do the same thing
and you can't change it?!?

You don't *HAVE* to use them if you don't want to - I find them rather handy myself ... remote, epg, my Home Automation intranet, my SliMP3 web UI, TivoWeb, my wireless AP / router configuration page and Dominos pizza ... all a single press away.

And why can't you do a jump to the EPG?

From a buttom on your remote page? Fair enough - why can't you jump to a webpage too in that case - however the buttons down the side of the screen do allow you to do exactly that (albeit not from a nice graphical button).

A bit more thought before releasing this at this
price would have been a good idea.

Remember that the Philips guys are still developing the firmware and trying to take the unit forward - the USB port and digital meda port aren't supported at the moment but are there for future use. Development on the unit hasn't stopped.

Oh yes, and not everyone has a WAP. I do, luckily,
but it's not overly common, is it? Ever heard
of USB? I know you have, because there's a socket.
Why not let people program it through that?

But you need a WAP for the EPG to update from, for the web browser to get its data through and for the NetX to connect through ... so using WiFi for programming is no big issue surely?

At least with WiFi for programming you can modify customers remotes remotely ... try doing that via USB! :-D

A great idea (I need a bigger screen that my old
Pronto can manage) ruined by buggy and poorly
thought out implementation.

Ruined? A little strong perhps ... it sounds like you have a faulty unit and if it wasn't faulty then perhaps you would have no complaints. Sure, there are things that we all wish it did differently but it isn't a bespoke bit of kit. Talk to your dealers and get them to help you out.

Oh yes, I forgot to say also, every time I have
to do the above bettery removal, I have to spend
a ludicrously long time (thanks to a clumsy interface)
reprogramming the time and date in order to access
the EPG, which doesn't include that "+1 hour"
channels on the UK Sky network.

But that's just a by-product of having a faulty unit - get the unit sorted and then you don't have to keep resetting the clock...

Phil
Post 10 made on Friday August 20, 2004 at 14:42
Andrew Dade
Long Time Member
Joined:
Posts:
March 2004
134
Scott,
Looks like expansys have them, this is the one I guess ?

[Link: expansys.com]
OP | Post 11 made on Friday August 20, 2004 at 15:16
scottcul
Lurking Member
Joined:
Posts:
August 2004
8
On 08/20/04 18:42 ET, Andrew Dade said...
Scott,
Looks like expansys have them, this is the one
I guess ?

[Link: expansys.com]

Yep looking at the large image, the model number is the same except the "ver 2" but should work I guess.

You gotta love expansys for that type of stuff, great service too.

Scott
Post 12 made on Friday August 27, 2004 at 17:22
Goshdarnit
Long Time Member
Joined:
Posts:
February 2003
186
Phil:

yep. All valid points! I agree that my big problem has been with the crashing, which then magnified all the other problems in my mind. I also accept that you don't HAVE to use the side buttons. My problem is that one of the reasons for buying such an expensive gadget (apart from that gadget factor in itself!) is my very non-technical girlfriend, who needs much hand-holding when it comes to use of our complex home ent system. She (and I kid you not) will get onto a wrong page by accident (probably quite easy with the unlabelled side buttons) and then sit for hours on the same channel until I come home because she's scared of breaking something by fiddling! What I'd like to be able to do is disable all the things that make the unit nice and flexible for a tech-head, and turn it into a unit which holds the hand of the user and says "just press this button and everything will be OK"! And also one which doesn't allow the user to go outside the structure that I have designed with "safety" in mind! Not the end of the world, but technology really does stress her out!

I've just moved, and have reinstalled my home cinema. I'm having afew teething problems, some of which I just can't track down, and the last thing I needed to add to my woes was a 20 minute reboot before I could start on the other things (which are still messing me about!). So I overreacted a bit, and took all my frustrations out on iPronto (not physically you understand!). But it is a very frustrating crash, I'm sure you understand. Essentially, I love iPronto. I'd recommend it, so long as the crash is just down to the card. My icf isn't finished yet, but I am already finding that everything looks slick and easy to use, and some of the things you can do are amazing.

And btw, the reason I find wi-fi a bit of a pain for programming is that it makes it quite long-winded to learn ir codes, involving writing the icf on the PC, uploading it to the remote, learning the codes from the remote and then sending the whole thing back to the PC! Just seems a bit long-winded compared to the old Pronto system, but at least it's something you only get involved with when setting it up or buying new equipment. As I said, when I sit back and look at it objectively the crash is the only distaster. It just makes the rest seem a bigger deal when you're feeling frustrated and beset by technical problems (not just with iPronto)!

Anyway, thanks for the help and support Phil. I truly appreciate it. Sorry for being a grump on the forum. That was all before I spoke to you! I'll keep taking the tablets....
Post 13 made on Saturday February 12, 2005 at 08:10
Tennant
Founding Member
Joined:
Posts:
January 2002
32
As a new iPronto user, I'm a relatively newcomer to this forum (have been hanging out in the RC5000 forum for many years). Just wondered if the crashing problem has been resolved, as I'm also having the same problem having updated to the latest firmware? Mine will crash after about 20 minutes, requiring a lengthy reset to get it going again.

Did the Belkin WiFi cards solve the problem for people, as I'm more than happy to purchase one of these if it works?

Tennant

This message was edited by Tennant on 03/01/05 05:28 ET.
Post 14 made on Sunday February 13, 2005 at 09:57
Tennant
Founding Member
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Posts:
January 2002
32
Well to partially answer my own question. I tried a Belkin F5D6020 ver 2 WiFi card, but the iPronto wouldn't boot up...gets as far as the animated Pronto logo.

Also tried an ELSA AireLancer MC-11 card. This would boot up fine and the iPronto had all its usual WiFi functionality. However it didn't cure the crashing whilst asleep problem. The iPronto stll crashes (clock stops, won't wake up without a reset) anything between 20 minutes and 3 hours since its last usage (as judged by the time the clock stops).

Any further suggestions much appreciated.

Tennant
Post 15 made on Tuesday February 15, 2005 at 08:13
bassfiend
Long Time Member
Joined:
Posts:
September 2003
149
You are running the latest firmware?

We (the company I work for sell iProntos) haven't had any reports of iPronto's locking up now for months and so as far as we can tell the problem is sorted.

Phil
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